Mark Crees

System Administrator at Toyota Tsusho South Pacific Holdings Pty Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Brisbane Area, AU

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5.0

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Luke King

I worked closely with Mark at Virgin Australia completing project work and in this time he always went above and beyond to complete his tasks. Mark shows great attention to detail which is crucial in project deployment and I commend his commitment to ‘getting the job done’ which would sometimes mean working throughout the night.

David Wilson JP(Qual) GCertAviationSt DipQA MAP

Mark is a reliable and motivated instructor. He is knowledgeable and others seek him out to answer their queries. he is well liked by both the staff and cadets of our unit. He understands the needs of Australia's Youth and can be trusted to provide an even handed approach. I enjoy his company and find him a good communicator.

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Credentials

  • Prince2 Foundation
    DDLS
    Jan, 2017
    - Oct, 2024
  • Prince2 Practitioner
    DDLS
    Jan, 2017
    - Oct, 2024

Experience

  • Toyota Tsusho South Pacific Holdings Pty Ltd
    • Australia
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • System Administrator
      • Aug 2021 - Present

      Implement and Maintain Microsoft 365 and Azure presence. Maintain On-Prem and Cloud based infrastructure. Maintain Meraki Infrastructure. Implement and Maintain Cohesity cloud backup solution. Maintain VMWare vSphere Hosts and vCenter environment. Manage Exchange OnPrem. Migrate OnPrem Exchange to Microsoft 365. Maintain OnPrem Active Director and Azure AD. Assist with Cloud Migration of business applications and services. Be a point of contact for IT Support staff in overseas countries. Assist with day-to-day running of IT Department Show less

  • General Practice Training Queensland
    • Australia
    • Education Administration Programs
    • 1 - 100 Employee
    • ICT Support Officer
      • Jul 2019 - Jul 2021

       Provide Support for Microsoft 365 and Azure Tenancy  Network and server administration under the guidance of Manager ICT Infrastructure and Services.  Assist and support Manager ICT Infrastructure and Services with ICT projects and implementations as instructed.  Assist ICT Application Officers to maintain GPTQ learning management system (LMS) programs, applications and other related programs.  Maintenance of new and existing GPTQ applications for IOS and android platforms  Microsoft SharePoint 2013 based Intranet support and maintenance.  Huawei/Citrix Thin client solution support.  Avaya VoIP telecommunications support.  As and when required provide the following LMS support services: o Help desk support for GPTQ staff, registrars, practice staff and other stakeholders. o Receiving LMS user enquiries, requests, and incidents and accurately record and resolve or properly escalate, as appropriate.  Communicating effectively with GPTQ’s learning management system users in order to solve problems, review procedures and complete system improvement to ensure improvements in service delivery and customer needs are identified and implemented.  Assist both educational and administrative staff to use Avaya/Huawei video conferencing equipment.  Other ICT support including but not limited to desktop and printer technical support, and security systems.  Provide technical and other ICT support to the SharePoint Project Manager as and when required.  Provide technical and other ICT support relative to GPTQ websites.  Ensure all work performed meets the requirements of the related OH&S responsibilities and procedures required of and by GPTQ. Show less

  • CCSiT
    • Australia
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Technical Lead and Security
      • Aug 2018 - May 2019

      • Provide support, direction and advice to Managed Services Clients • Project Management Lead in both Team Leader and Senior Technical lead capacities • Provide System Administration for Managed Services and Systems • Provide Security advice to business and business clients • Maintain hosted and Managed Service Client systems • Act as a point of contact for escalated issues. • Responsible for operational (service) activities of the company • Responsible for operational (service) staff and allocation\management of tickets to those staff • Responsible for ensuring the Service board is managed • Responsible for providing advice, assistance and training to technicians / engineers when required • Responsible for compilation, delivery and profitability of Server Solution Proposals Show less

  • AIBTGlobal
    • Australia
    • Education Administration Programs
    • 1 - 100 Employee
    • IT Support Officer
      • Feb 2018 - Jun 2018

      • Acting ICT Manager, Network and Systems Administrator • Developed and implemented helpdesk policies, procedures and tools. • Developed and implemented Enterprise wide SOE for Windows 10 Workstation • Maintained AIBT’s data and comms room and environment. Provided network connections and managed resource allocations. • Provided Level 1-3 helpdesk, Support and Vendor Management • Installed and Configured and provided Network Administration of Cisco Switch, Routers, Firewalls, Wireless devices. • Developed ACL’s based on system and business needs to be applied to network security devices. • Installed and configured Windows 2012/16 Server • Provided System Administration for AIBT Servers that included Active Directory, DNS and Active DNS, DHCP, File and Printer Sharing, user account management and Office365. • Supported Education student learning and management systems - Moodle. • Develop, implement and manage standard procedures to be used within AIBT. • Project Managed the migration of AIBT network and infrastructure to Telstra Cloud, Internet and MPLS services • Designed and Redesigned components and entire network changes for AIBT, including the business WAN. • Develop and monitor time lines and schedules for specific technology projects to ensure they are completed on schedule. • Develop and monitor budgets for capital and ongoing expenditure Show less

  • Australian Air Force Cadets
    • Australia
    • Defense & Space
    • 1 - 100 Employee
    • Instructor (Parttime)
      • Sep 1999 - Mar 2018

      • This is a Youth Development organisation based around the foundation of the Royal Australian Airforce. We develop Australian youth in a military and aviation environment. • Train AAFC Cadets in the Policies and Procedures of the Australia Airforce Cadets. • General Service Instructor – Act as an SME, provide Drill and Ceremonial training and direction to AAFC Cadets • Prepare Cadets for further advancement (promotion, special events – Anzac day, etc) • Lecturer/Trainer • Liaise with the Commanding officer in recommending Cadets for advancement • Train AAFC Cadets following the training schedule designed by the Training Officer and AAFC training requirements for Cadets • As an AAFC Instructor I provide classroom lectures on a variety of subjects. I am also responsible for providing assessment to Cadets during courses and after. I also provide assessment feedback to Cadets. • Undertake Personal Performance reviews of Cadets and to provide feedback based on training results. • Plan training schedules that include training and assessment activities for Cadets. Training Schedules include classroom theory and field exercises. • Check validity of Exams bases on course outcomes and objectives and ensure course content relates to exams. • As an instructor, I work with the Training Officer and Commanding Officer to ensure training methodologies are acceptable and adequate for the training given as well as for the cadets. • Assist with the organisation of AAFC Activities. • Perform general administration duties. • Supervise Cadets during activities held at military establishments • Supervise other training staff to ensure consistency and competency of training being given. Also to ensure they are following training programs Show less

  • RPMGlobal
    • Australia
    • Mining
    • 300 - 400 Employee
    • Senior Infrastructure Engineer
      • Jun 2014 - Sep 2017

      • Provide technical resource on escalated help desk support to enact the delivery of effective and timely technical support to users of RPM’s network environment ensuring the integrity, security and accessibility of all systems maintains. • To ensure at all times that quality procedure and standards are met in the delivery of desktop and server solutions. • Develop, maintain and review documentation to adequately support SQL Server on a global basis • Design, develop and maintain RPM’s Server SOE standards • Ensure that all software and hardware inventory control procedures and documentation is current and maintained • Maintain networked attached peripherals (Scanners, Printers, Photocopiers, etc) • Develop, manage and maintain IT Systems documentation • Provide support to RPMJ’s staff and clients, as required on IT systems users are required. • Participate in project management activities as required in consultation with the ITS manager • Monitor system performance, resource usage and response times • Ensure that all reported calls are documented and recorded in the helpdesk system • Administration of users, drives, processors and general maintenance of operational systems • Communicate with suppliers and customers when required. • Seek to continuously improve service levels to all customers • Provide regular reports on the status of RPM Databases, • Coordinate the introduction and installation of new packages, upgrades, etc. • Keeps informed of new developments in available equipment and software • Conform to company standards and follow the procedures required by RPM • Demonstrated the highest standards of profession and ethical conduct. • Work with other groups within RPM on an “as requested” basis with the approval of the IT Systems Manager. • Provide knowledge transfer / feedback to those developing products for RPM • Provide knowledge to other people within RPM • Ensure all tape backs are completed successfully on daily bases Show less

  • QER Pty Ltd
    • Australia
    • Oil and Gas
    • 1 - 100 Employee
    • Asset Auditor
      • Jun 2014 - Jun 2014

      1 week contract role • Audit Organisations Desktop and Laptop Equipment within Brisbane locations • Identify assets without or incorrect Asset labels • Update existing Asset register • Apply SOE image to existing equipment in store room 1 week contract role • Audit Organisations Desktop and Laptop Equipment within Brisbane locations • Identify assets without or incorrect Asset labels • Update existing Asset register • Apply SOE image to existing equipment in store room

  • Virgin Australia
    • Australia
    • Airlines and Aviation
    • 700 & Above Employee
    • Infrastructure Engineer
      • Jul 2013 - Apr 2014

      • Implement IT Solutions for new and existing Airport Installations including Airport Lounges, Checkin and Boarding Gates, Staff Offices, Guest Internet Access and back of house IT Infrastructure. • Liaise with Building and Electrical Contractors and 3rd Party vendors to install new infrastructure, build communication rooms and provide connectivity to airport services. • Regular contact with Stakeholders and contractors via one-on-one, telephone and email discussions, meetings and onsite coordination of activities. • Liaise with Airport IT and electrical organisations to implement IT Services • Liaise with Project Managers (IT and Non-IT Project Managers) regarding project milestones, challenges and meetings with stake holders and contractors • Work with other departments to identify related activities or seek involvement in project activities. • Lead a team and direct contractors on work tasks and timeframes. • Project Management of IT services for business projects • Provide advice on IT solutions and costing’s • Install and Configure Cisco Network Switches, APC PDU’s and UPS. • Install 3rd party devices including IP CCTV and IP Telephones • Provide on-site support to contractors and service providers • Liaise with stake holders to organise Service Outages, Change Requests, implement and monitor outages. • Schedule activities based on project timeframes/milestones, stakeholder requirements and contractor availability. • IT Capacity Management and Planning of existing and future equipment • Select and Procure equipment required by the business projects Show less

  • Boeing
    • United States
    • Aviation & Aerospace
    • 700 & Above Employee
    • System Administrator and Database Coordinator
      • Mar 2011 - Dec 2012

      •Provide Support for the Royal Australian Airforce Aircraft Maintenance Network and Systems.•Maintain building and campus network infrastructure within MDF and IDF comms rooms and cabinets•Provide day-to-day system administration and support of Windows 2003/2008 systems and server hardware.•Install and migration of Windows Server operating systems on to physical hardware and VMware and Hyper-V environments.•Implement and Maintain Windows Active Directory•Manage user and computer accounts via Active Directory.•Develop and deploy Windows XP desktop SOE using Windows Deployment Services and Symantec Ghost.•Install and maintain Corporate Development applications, Oracle and SQL Databases and MS Office suite.•deploy patches and updates via SCCM and WSUS.•Implement and support Cisco network devices including Switches, VLAN’s, ASA Appliances and wireless devices.•Administer and maintain the DHCP and DNS configurations for the LAN, WAN and deployed networks.•Support deployed network and application solutions•Maintain Data warehouse, Web and Database servers.•Configure and manage Network Printers•Configure, maintain and monitor APC UPS and Server/Comm Room environmental systems•Provide helpdesk and phone support for level 1 and 2•Liaise with 3rd party solution providers and hardware vendors •Perform system and network administration, systems testing and troubleshooting, and related training activities for the F/A-18 AME.•Data Maintenance and Analysis of the Aircraft Maintenance Environment Databases•Project Management •Implement System changes in line with Engineering and ITIL Change Control methodologies •Produce and Update End-User and System Documentation•Develop Quality Documentation, update existing documentation, Work Instructions, Processes and Plans.•Administer system access to protect information inline with security requirements. •Monitor system performance•Perform backup and disaster recovery planning using Symantec Backup Exec. Show less

    • Senior Site Support Specialist and Business Systems support Analyst
      • 2007 - Mar 2011

      •Maintain network cabling within building and campus infrastructure•Support Windows XP and Windows 7 SOE•Support Wireless devices.•Support Mobile Phone, iPad and Blackberry technology, update OS and setup user profiles.•Configure and implement VoIP NEC and Cisco technology•Administer Network Cisco and Nortel switch and VLAN configurations•Support local and Head Office Data Centres •perform data backup and disaster management and recovery•Implement Sunray devices•Use Citrix Administration and Support tools to support users in the Citrix environment.•Setup and support network printers and scanners and configure settings on Windows 2003 and 2008 servers.•Provide Level 1 and 2 support •maintain high customer service and relationships.•Manage IT Incidents inline with ITIL processes and business SLA's.•Travel to sites as required to provide support for the site or to assist local IT staff.•Provide leadership in a Project Management role•fulfilled team leader duties as required.•Managed the IT implementation of the Royal Australian Airforce Training Rooms which involved liaising with the RAAF customer, 3rd party suppliers and BDA Project Management.•Provided post support of the RAAF Training rooms, which included training, knowledge transfer and data backup and recovery.•Developed SOE for RAAF Training Rooms to include Windows XP, Office, Adobe Reader and Flash and 3rd party commercial applications.•Assist, mentor and support junior staff and provide opportunities for staff to advance their skills•Liaise with Business Staff and Business Customers to delivery or provide support of IT solutions•Provide mentoring role for IT staff•Act as a focal for business customers and vendors•Serve as a senior focal point for site support activities•day-to-day monitoring, installation and maintenance of IT equipment, applications, systems and networks. •Fulfill Change and Problem Management role•act as an SME to the business on Change and Problem Management. Show less

    • Business Systems Analyst
      • Mar 2005 - 2007

      • Liaise with customers to develop solutions that meet business requirements• Develop and maintain the Boeing Product Lifecycle Management Tool (Matrix)• Provide support and training to customers in the use of the Boeing PLM tool.• Use Engineering Policies and Procedures to develop application improvements.• Provide Customer Support for level 1 and 2 support of PLM tool• Extract data from oracle databases and provide reports to management and customers• Liaise with 3rd party suppliers to upgrade software and hardware for the business applications and databases• Perform Peer Reviews of Application improvements Show less

  • Learning Network Queensland
    • Australia
    • Education Management
    • 1 - 100 Employee
    • Senior ICT Services Technician
      • May 1996 - Mar 2005

      • Manage physical network infrastructure • Developed and implemented helpdesk policies, procedures and tools. • Developed and implemented Enterprise wide SOE for Windows 3.11/95/98/XP/2000 Workstation • Maintained LNQ’s data and comms room and environment. Provided network and phone connections and managed resource allocations. • Provided Level 1 and 2 helpdesk and Support and Vendor Management • Installed and Configured and provided Network Administration of Cisco Switch, Routers, Wireless and Aironet devices and black box Mail filter systems. • Configured devices to connect to broadband, TPIPs, Frame Relay and ISDN • Developed ACL’s based on system and business needs to be applied to network security devices. • Installed and configured Windows NT 4.0 and Windows 2000 Servers • System Administration of Servers that included Active Directory, DNS and Active DNS, DHCP, File and Printer Sharing, user account management, Exchange Server and IIS. • Implemented and Supported Distance Education content management systems, data and telephone conferencing technologies that included Vis-à-vis, Databeam FarSite (neT.120 Server), CentraOne and Moodle. • Provided Staff and Customer Training for LNQ supplied technologies • Configured, Deployed and supported ISDN base Video Conferencing • Maintained LNQ’s web presence including Domain Registration, DNS configuration of services and Web Administrator for LNQ’s public wesites. • Develop, implement and manage standard procedures to be used within LNQ. • Manage specific LNQ Technology Services projects and initiatives. • Provided advice and management of Windows 2000 implementation within LNQ. • Designed and Redesigned components and entire network changes for LNQ, including the business WAN. • Develop and monitor time lines and schedules for specific technology projects to ensure they are completed on schedule. • Maintain and account for LNQ’s technical resources. Show less

Education

  • Learning Network Queensland
    Cert IV in Assessment and Workplace Training
    2004 - 2004
  • Learning Network Queensland
    Cert III in Information Technology (with embedded Cisco Network Academy Program and Microsoft Window
    2003 - 2003
  • Toowoomba Tafe
    Associate Diploma, Business (Computing
    1991 - 1992
  • University of Southern Queensland
    Associate Diploma, Suverying
    1990 - 1990

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