Mark Cox-Smith

Customer Engineering Lead at V7
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
UK
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Customer Success Fundamentals
    Sales Impact Academy
    Mar, 2021
    - Nov, 2024
  • Duolingo Spanish Fluency: Advanced (Estimated)
    Duolingo
    Oct, 2015
    - Nov, 2024
  • AWS Certified Machine Learning – Specialty
    Amazon Web Services (AWS)
    Jan, 2021
    - Nov, 2024

Experience

  • V7
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Customer Engineering Lead
      • Dec 2022 - Present

      -Lead Customer Success, Solutions and Partner Engineer

    • Customer Success Engineer
      • Apr 2022 - Dec 2022

      -Enabling customers, prospects and partners to achieve the optimal architecture and use of the technical components of V7

  • Ably
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Senior Customer Success Engineer
      • Aug 2020 - Apr 2022

      Responsible for the technical side of CS as well as leading our support function. Intent on creating and maintaining an exceptional customer experience. Dependable by default award 2021 Responsible for the technical side of CS as well as leading our support function. Intent on creating and maintaining an exceptional customer experience. Dependable by default award 2021

  • AMFG
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Technical Consultant
      • Aug 2019 - Jun 2020

      Pivotal and demanding role in a fast growing startup (roughly 10% per month) in the manufacturing and AI industry. Achievements: ● Increased Q4 trial conversion by 45% on previous year and Q1 conversion by 150% (even during COVID period) ● Expert in the product and a source of information for both internal and external stakeholders Responsibilities: ● Management of 15-20 client projects simultaneously ● Implementation of product into customer's workflow. Project management as well as technical implementation ● Active maintenance of product backlog and helping to create roadmap ● Stakeholder management for clients across 15 different countries and 4 different continents ● Organise and manage support team. Analyse results. ● Requirements gathering, Change Request creation and presentation to development team ● Onboard all customers. Also internal and external training. ● Use of Jira for Change Requests and Bug Reporting ● Good exposure to API integrations and would management of this setup with developers ● Gathering user stories ● Testing and reporting of bugs using Jira ● Creation of Change Request documents from customer requirements Show less

  • Acturis Limited
    • United Kingdom
    • Software Development
    • 400 - 500 Employee
    • Technical Business Analyst
      • Aug 2018 - Aug 2019

      Achievements: ● Reorganised SQL resources to add additional source of revenue using a data driven approach Responsibilities: ● Team expert in SQL ● Stakeholder management of largest company client ● Took new product through entire product development life cycle ● Crafted automatic document generation using XSLT ● Use of testing tools and management of UAT for Change Requets Achievements: ● Reorganised SQL resources to add additional source of revenue using a data driven approach Responsibilities: ● Team expert in SQL ● Stakeholder management of largest company client ● Took new product through entire product development life cycle ● Crafted automatic document generation using XSLT ● Use of testing tools and management of UAT for Change Requets

  • Imperial College London, Physics - colleagues, friends and alumni
    • First Year Lab Demonstrator
      • Oct 2017 - Dec 2017

      Achievements: ● Helped successfully introduce overhaul of 20 year old laboratory teaching system into a more effective learning experience for students Responsibilities: ● Navigated students through laboratory practice, procedure and physics theory ● Taught use of Python for data analysis Achievements: ● Helped successfully introduce overhaul of 20 year old laboratory teaching system into a more effective learning experience for students Responsibilities: ● Navigated students through laboratory practice, procedure and physics theory ● Taught use of Python for data analysis

  • First Step Consulting
    • United Kingdom
    • Business Consulting and Services
    • 1 - 100 Employee
    • Management Consulting Intern
      • Jul 2016 - Sep 2016

      Worked on a project to help a client with market penetration to become a global brand. Worked on a project to help a client with market penetration to become a global brand.

Education

  • Imperial College London
    MSci, Physics
    2014 - 2018

Community

You need to have a working account to view this content. Click here to join now