Experience

GFS - See Delivery Differently

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Account Manager

  • Jul 2014 - Present

  Global Freight Solutions (GFS) is the UK's premier parcel and carrier management company, we have partnerships with the UK's top carriers and provide an enhanced delivery service through the use of our GFS technology and proactive customer care team.Our customers benefit from the most enhanced and innovative carrier experience available, along with the opportunity to reduce carrier and operational costs.GFS provides the option of one or many carriers through a single despatch and tracking platform. In addition to this, GFS will manage your parcels through a single UK based proactive customer care team, this provides a unique and unrivalled solution to manage all of your dispatches, no matter how varied your profile.Job Role: To assist in the retention, development and acquisition of customers to grow GFSpresence nationally. To develop and subsequently utilise an extensive contactsurface in all customers allocated to my portfolio and to identify developmentopportunities within my portfolio. Identify service issues and to work withoperations analyst in order to bring about resolution. Show less

• Commercial Development Executive

  • Apr 2014 - Jul 2014

  Global Freight Solutions (GFS) is the UK's premier parcel and carrier management company, we have partnerships with the UK's top carriers and provide an enhanced delivery service through the use of our GFS technology and proactive customer care team.Our customers benefit from the most enhanced and innovative carrier experience available, along with the opportunity to reduce carrier and operational costs.GFS provides the option of one or many carriers through a single despatch and tracking platform. In addition to this, GFS will manage your parcels through a single UK based proactive customer care team, this provides a unique and unrivalled solution to manage all of your dispatches, no matter how varied your profile. Show less



H & M Distribution

• Truck Transportation
• 1 - 100 Employee

• Business Development Manager

  • Sep 2013 - Dec 2013

  H&M is a national-based distribution company offering a whole array of logistical services throughout Europe and beyond. H&M have 3 strategically positioned depots within the UK and are also a member of Palletways which is the leading pallet delivery network in Europe. H&M pride themselves on service and their flexible approach to distribution solutions. H&M is a national-based distribution company offering a whole array of logistical services throughout Europe and beyond. H&M have 3 strategically positioned depots within the UK and are also a member of Palletways which is the leading pallet delivery network in Europe. H&M pride themselves on service and their flexible approach to distribution solutions.



Yodel (Yodel Delivery Network Ltd)

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Key Account Manager Network Client Development

  • Oct 2010 - Jul 2013

  Managed and developed assigned existing customers within the Northern field sales region (Areas covered – North West, Yorkshire, Humberside, North East & Scotland) from annual spend of £60,000 PA up to £500,000 PA in order to maintain and grow the companies market leadership position.

• Indoor Sales Executive

  • Feb 2010 - Oct 2010

  Contacting prospective clients, assessing their requirements then selling company products and services that match their needs, also responsible for maintaining ongoing relationships with clients.



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Services Team Manager

  • Jan 2000 - Feb 2010

  Managed a team of customer service advisors delivering first class, professional customer service to existing clients and the public. Managed teams during this period within various fields which included bookings & track & trace, claims & International customer services

• Customer Services Advisor

  • Aug 1992 - Jan 2000

  Worked as part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that where possible customer enquiries and complaints are resolved at the first point of contact.



Securicor Omega Express

• Warrington, United Kingdom

• Administrator (Parcel Service Centre)

  • Aug 1990 - Aug 1992

  Working within a parcel service centre performing various duties. Working within a parcel service centre performing various duties.