Experience

Greenview Gas

• United Kingdom
• Movies, Videos, and Sound

• Installs Assistant Manager

  • Nov 2021 - Present

• Project Coordinator

  • Sep 2019 - Nov 2021

  I recently moved to a new part of the group that I work for which oversees new heating installs for over 35 properties a week across 7 different teams. My new duties include but are not limited to providing the paperwork to our teams for each install and making sure they have all relevant documents to carry out the install, from the correct drawings to the most up to date asbestos reports. Once the install has been complete it is then my job to process all the completed paperwork and send it on to the relative client depending on contract. During this task I must make sure that they are compliant with the regulations and legislations set out by the contracts that we have with each specific client. I also deal with phone calls on a day to day basis from tenants to project managers and executives. I also provide support to the staff who work on site and on the road, updating them with any changes or issues and providing the most up to date information to make sure the installation process runs smoothly. Show less



SALIIS Limited

• United Kingdom
• Renewables & Environment
• 1 - 100 Employee

• Administrator

  • Jun 2018 - Sep 2019

  My main duties as O&M Administrator are to schedule a team of around 5 engineers for their daily jobs and then processing the reports that they send in via a program called FastField. Deal day to day with the general public either on the phone or via emails. I also monitor over 2000 domestic Solar PV Systems over Northern Ireland as well as about 10 Commercial sites, this includes but is not limited to daily checks of the systems, putting together reports and arranging repair works or servicing as and when required, while also dealing with the clients/funders who own this systems whether this be via emails or conference calls. My job also includes general office work as well as meeting and greeting any visitors to the office. I have also recently been included in contract management side of the business and making sure the monthly invoices are correct. Show less



Morrisons

• India
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service

  • Nov 2014 - May 2018

  Dealing with deliveries and customer enquiries as and when required. I also assist with other departments ie checkouts, which involves working with the cashing systems and cash handling. At the end of each shift i am also authorized to deal with recording the waste that has accumulated throughout the day and dealing with it in accordance with company procedure. Dealing with deliveries and customer enquiries as and when required. I also assist with other departments ie checkouts, which involves working with the cashing systems and cash handling. At the end of each shift i am also authorized to deal with recording the waste that has accumulated throughout the day and dealing with it in accordance with company procedure.



Glasgow Prestwick Airport

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• Passenger Service Agent

  • Mar 2014 - Nov 2014

  Dealing with any queries passengers may have regarding flights or the airport. Helping board flights and dealing with passengers’ baggage. Loading and unloading of luggage on to aircraft and baggage belt. Also helping Passengers with reduced mobility to and from the main terminal to the aircraft. Receiving information from different departments (dispatch, ground services, check in) and passing it on to the appropriate personnel. Completing the necessary files, logs and spreadsheets at the end of each shift with precise data entry. Processing passengers who are leaving their cars with the airport while on holiday and checking them into the system in accordance of with procedures and law. Show less



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Customer Service Advisor

  • Jan 2013 - Aug 2013

  New business processing, including data and systems input, handling customer and agent calls, including query resolution. Fully trained in financial services regulatory compliance, including Treating Customers Fairly, Data Protection and Financial Crime Prevention. Progressed quickly to a position of mentoring other team members and performing quality assurance reviews of other team members' work. New business processing, including data and systems input, handling customer and agent calls, including query resolution. Fully trained in financial services regulatory compliance, including Treating Customers Fairly, Data Protection and Financial Crime Prevention. Progressed quickly to a position of mentoring other team members and performing quality assurance reviews of other team members' work.



Tesco

• Jordan
• Business Supplies & Equipment
• 700 & Above Employee

• Customer Assistant

  • Jan 2008 - Feb 2013

  Overseeing the delivery of orders including accurate completion of associated records. Stock control and maintenance within store, including destructions. Provision of customer service, including the handling of customer complaints. The provision of support to other colleagues. While at Tesco i was put forward to participate in an apprenticeship within the company, through this apprenticeship i worked towards my SVQ retail level 2 certificate. I was also working as acting Team Supervisor within my store and at others whenever they needed someone. Show less