Experience

L & M Office Furniture

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Account Manager

  • Jan 2021 - Present

  I'm excited to be part of the largest office furniture dealers in Oklahoma. Working directly with customers in the large showroom. Assisting customers to meet their office furniture needs with both new or used commercial quality office furniture. I'm excited to be part of the largest office furniture dealers in Oklahoma. Working directly with customers in the large showroom. Assisting customers to meet their office furniture needs with both new or used commercial quality office furniture.



Stow's Office Furniture

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Store Manager

  • Oct 2010 - Jan 2021

  Day-to-day sales to customers in person in a retail store, and via phone or email contact. Work directly with customers to find office furniture that meets their needs for function, durability, budget and design. More than 85% of the company’s sales were in new furniture with the balance in quality pre-owned furniture. Supervise and schedule delivery and install of customer orders; worked with customers to resolve problems.Key Achievements:• Developed inroads in local education and government segment’s customers.• Developed new standardized in-store pricing and display signage.• Work directly with vendor partners to find products to meet customers’ needs.



Fellers, Inc

• Director of Market Development

  • 2009 - 2009

  As contract employee, helped to create a market-development program named “Fellers Certified”. Vinyl-wrap graphics was an emerging advertising technology. The “Fellers Certified” program helped develop quality and best-practice standards within the industry and to help guide end users to Fellers wholesale customers. The program also increased customer loyalty between Fellers and their wholesale customers.Key Achievements:• Created process to track sales of customers within specific segments.• Developed new customers target markets.• Guided the revamp the program’s website.



Hahn Appliance Warehouse

• United States
• Retail
• 1 - 100 Employee

• Builder Sales Manger

  • 1997 - 2008

  Day-to-day sales to customers, customer care/service. Exceeded individual sales goals and quotas and worked toward meeting organizational goals. Because of personal sales record and customer relationship skills promoted to Builder Sales Manager. As Builder Sales Manager, maintained relationships with builder accounts. Trained staff in sales, product knowledge, and administrative duties. Worked with customers to resolve problems. Visited job/project sites to review and ensure smooth problem-free appliance installation. Coordinated with vendors, builders, and others for appliances for special projects such as Street of Dreams, Tulsa State Fair, Home and Garden Show, and other special events. Key Achievements:• Consistently more than $1 million in individual annual sales (above average).• Helped increase and retain business.• Contributed to growing the business while competitors struggled in the marketplace.



CIC Systems, Inc.

• Territory Manager

  • 1996 - 1997

  Contacting and building relationships within the GEM (Government, Education, and Medical) marketplace, as well as many of the top companies in the Phoenix area. Created bids and contracts for total-solution HP computer products for large organizations, as well as single-line products (printers, monitors, etc.) for large sales. Serviced customers/accounts and maintained relationships with customers. Marketed to and made sales presentations to potential and existing customers. Consistently met sales goals and quotas. Promoted to Territory Manager for the Oklahoma office. Worked with major accounts in Tulsa, throughout Oklahoma, and NW Arkansas to build customer relationships and encourage growth with key accounts, including major hospitals in Tulsa and Oklahoma City metro markets, large universities throughout the state, and other large businesses in the territory. Key Achievements:• Developed process to upgrade outdated computer systems for Phelps-Dodge (largest copper mining organization is US) and sold/serviced multi-million-dollar continual contract for their Phoenix headquarters and many mine locations in Arizona. • Developed and serviced McDonnell-Douglas $1 million sales contract for laptops associated with the Apache Longbow (helicopter) Program. (Phoenix)• Developed and won multi-million-dollar state open contract for printers for state offices in Oklahoma.• Developed relationships with University of Oklahoma and Oklahoma State University and with a full line of HP products (desktops, laptops, printers, supplies, etc.) directly to universities, and developed contract with on-campus bookstores as a reseller of focused product line specifically for students.



Tri-Star Computer, Inc.

• Vice President of Operations and Business Development

  • 1992 - 1996

  Starting as the Factory Outlet Sales manager, I was directly responsible for planning and launching sales and marketing plan that built the Tempe-based company’s computer outlet store from start-up to $10 million in annual sales revenue within it’s first year of operation. Orchestrated daily operations of outlet store, including all media buying in local market. Increased sales success and developed strong strategic partnerships. Implemented quality control team that ensured the quality of national award-winning products, including the technical support and customer service programs. Responsible for directing the operations of R & D, telephone technical support, customer service departments and call-in center and outlet store of company. Managed 20 employees. Involved in new product development, selection and marketing. Increased sales and success and developed strong strategic partnerships. Guided marketing and sales efforts designed to ensure loyal customer relationships. Key Achievements:• Managed start up of outlet store.• Took outlet store from $0 to $10 million annual sales in one year.• Created new product quality improvement process to refine computer manufacture by mining and compiling customer tech support issues logged from telephone tech support.



Tandy Corporation, Radio Shack

• Store Manager and Team Leader

  • 1988 - 1992

  Consistently exceeded sales volume and profit objectives for stores managed. Responsibility of daily running assigned stores; managed 20 employees. Also responsible as a team leader for assisting with operation and training in four other Radio Shack stores. At the request of the District Manager, planned and conducted sales training for 26 stores and more than 150 employees in the district. Consistently exceeded sales volume and profit objectives for stores managed. Responsibility of daily running assigned stores; managed 20 employees. Also responsible as a team leader for assisting with operation and training in four other Radio Shack stores. At the request of the District Manager, planned and conducted sales training for 26 stores and more than 150 employees in the district.