Mark Cockshoot
Deputy Head of End User Services at University of Birmingham- Claim this Profile
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French Professional working proficiency
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English Native or bilingual proficiency
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Bio
Andrew Beveridge
As a keen computer science student at Heriot-Watt, I was among many who felt like our I.T. department was seriously lacking transparency and leadership. Along came Mark, and he couldn't have managed the situation better. He communicated openly and frankly with students and staff to explain the issues, going into technical detail when requested, and instilled confidence in the I.T. department again. 1 year later, and most of the problems we originally faced are solved, and I am happy to be at a university with a well managed infrastructure.
Christopher J Mallon (MBCS)
During his time at the University of Manchester, Mark was a very supportive, helpful and considerate colleague. I believe his enthusiasm and encouragement during the many successful projects we worked on contributed directly to effective implementation. This ensured consistaent and effective delivery of solutions that met the business requirements of the Institution. I would have no hesitation in recommending Mark for his technical and personal qualities to anyone!
Andrew Beveridge
As a keen computer science student at Heriot-Watt, I was among many who felt like our I.T. department was seriously lacking transparency and leadership. Along came Mark, and he couldn't have managed the situation better. He communicated openly and frankly with students and staff to explain the issues, going into technical detail when requested, and instilled confidence in the I.T. department again. 1 year later, and most of the problems we originally faced are solved, and I am happy to be at a university with a well managed infrastructure.
Christopher J Mallon (MBCS)
During his time at the University of Manchester, Mark was a very supportive, helpful and considerate colleague. I believe his enthusiasm and encouragement during the many successful projects we worked on contributed directly to effective implementation. This ensured consistaent and effective delivery of solutions that met the business requirements of the Institution. I would have no hesitation in recommending Mark for his technical and personal qualities to anyone!
Andrew Beveridge
As a keen computer science student at Heriot-Watt, I was among many who felt like our I.T. department was seriously lacking transparency and leadership. Along came Mark, and he couldn't have managed the situation better. He communicated openly and frankly with students and staff to explain the issues, going into technical detail when requested, and instilled confidence in the I.T. department again. 1 year later, and most of the problems we originally faced are solved, and I am happy to be at a university with a well managed infrastructure.
Christopher J Mallon (MBCS)
During his time at the University of Manchester, Mark was a very supportive, helpful and considerate colleague. I believe his enthusiasm and encouragement during the many successful projects we worked on contributed directly to effective implementation. This ensured consistaent and effective delivery of solutions that met the business requirements of the Institution. I would have no hesitation in recommending Mark for his technical and personal qualities to anyone!
Andrew Beveridge
As a keen computer science student at Heriot-Watt, I was among many who felt like our I.T. department was seriously lacking transparency and leadership. Along came Mark, and he couldn't have managed the situation better. He communicated openly and frankly with students and staff to explain the issues, going into technical detail when requested, and instilled confidence in the I.T. department again. 1 year later, and most of the problems we originally faced are solved, and I am happy to be at a university with a well managed infrastructure.
Christopher J Mallon (MBCS)
During his time at the University of Manchester, Mark was a very supportive, helpful and considerate colleague. I believe his enthusiasm and encouragement during the many successful projects we worked on contributed directly to effective implementation. This ensured consistaent and effective delivery of solutions that met the business requirements of the Institution. I would have no hesitation in recommending Mark for his technical and personal qualities to anyone!
Experience
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University of Birmingham
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United Kingdom
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Higher Education
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700 & Above Employee
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Deputy Head of End User Services
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Jul 2023 - Present
Operational leadership/management of teams responsible for client devices, end user compute, servers, software and hardware procurement, College IT support, local research IT, etc.
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Interim Head of End User Services
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Dec 2021 - Jun 2023
Leadership of teams comprising 100+ staff responsible for all aspects of end user IT at the University.
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Deputy Head of End User Services
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Feb 2021 - Nov 2021
Operational leadership/management of teams responsible for client devices, end user compute, servers, software and hardware procurement, College IT support, local research IT, etc.
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Heriot-Watt University
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United Kingdom
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Higher Education
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700 & Above Employee
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Head of Liaison and Partnership
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Aug 2019 - Jan 2021
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Head of Information Infrastructure Services
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Sep 2012 - Aug 2019
Leading a number of close knit, deeply technical teams who look after the infrastructure and applications within Information Services at Heriot-Watt.
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University of Reading
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United Kingdom
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Higher Education
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700 & Above Employee
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Assistant Director - IT Services
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Nov 2008 - Aug 2012
Lead a number of highly specialised teams responsible for Infrastructure, Help Desk, AV, Communications and IT security (plus lots more). Lead a number of highly specialised teams responsible for Infrastructure, Help Desk, AV, Communications and IT security (plus lots more).
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The University of Manchester
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United Kingdom
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Higher Education
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700 & Above Employee
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Architecture, Infrastructure, Operations Manager
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May 2001 - Oct 2008
Responsible for the Infrastructure (Servers, storage, systems and network) for a large faculty at the University. Also promarily responsible for liaison with central IT. Responsible for the Infrastructure (Servers, storage, systems and network) for a large faculty at the University. Also promarily responsible for liaison with central IT.
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MHA Moore and Smalley
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United Kingdom
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Accounting
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200 - 300 Employee
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External IT Manager
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Oct 2000 - Mar 2001
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IT Manager
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Jun 1998 - Oct 2000
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IT Manager
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Jan 1995 - Jun 1998
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McBride plc
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Manufacturing
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1 - 100 Employee
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Business Systems Consultant
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Dec 1993 - Jan 1995
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Computer Systems Supervisor
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Oct 1987 - Oct 1993
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Education
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2009 - 2010
Future Leaders
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1983 - 1986
University of Birmingham
Mathematics -
1976 - 1983
St. John Fisher RC High School
Community
