Experience

Berkeley Lights

• United States
• Biotechnology Research
• 1 - 100 Employee

• Product Support Engineer

  • Jan 2020 - Present



Roche

• Switzerland
• Biotechnology Research
• 700 & Above Employee

• Principle Product/System Support Engineer - Project Lead

  • Aug 2016 - Aug 2019

  Global customer Support Project Lead for development projectsManagement and support of on-market productsTrainer and support for regions and affiliatesChosen as project lead due to long-standing and proven expertise on a wide range of liquid handling systems - both internal Roche systems and partnership agreements with external companies, for instance, Hamilton and Tecan projects. Proven track record to positively influence project stakeholders across multi-discipline to achieve consensus and implement improvements to the benefit of the project. Show less

• Senior System Support Specialist

  • Dec 2010 - Aug 2016

  2nd level support for sequencing systems in French-speaking African countriesIn charge of field and customer direct supportIn charge of escalations.Ability to take on the challenging role of sole principle engineer for nationwide support of the sequencing systems, both in the direct and remote scenarios. I was the port of call for customers -from hospital groups to paraclinical-, ensuring confidence in the product and its service. Worked directly with the lead professor at the Parisian Hospital who was working in the Republic of Central Africa to restore viral load diagnostics. Show less

• Specialist Field Engineer

  • Apr 2005 - Dec 2010

  Applied Science and Molecular DiagnosticsIn charge of genome sequencing field and customer supportFast adaption to in-vitro diagnostics and quickly took on the lead role for molecular and applied science systems - chosen as the lead for new products and first-time installations. This was a demonstration of adaptability and expertise on systems that are new and challenging. Took on the support of the new market products, sequencing, for Roche and the ability to grow and adapt.



Cap formation

• Spain
• Professional Training and Coaching
• 1 - 100 Employee

• Corporate language coach

  • Jan 2004 - Apr 2005

  In charge of planning, delivering and assessing corporate customers language skills Took on this growth opportunity to develop teaching methods and was chosen as principal tutor for key customers that offered both the challenge and rewards that success in this field brings. Selected as a language coach for corporate and military clients, the ability to convey the relevant learning sequence and pitch the teaching tools accurately to reach individuals within a large group of mixed ranks. In charge of planning, delivering and assessing corporate customers language skills Took on this growth opportunity to develop teaching methods and was chosen as principal tutor for key customers that offered both the challenge and rewards that success in this field brings. Selected as a language coach for corporate and military clients, the ability to convey the relevant learning sequence and pitch the teaching tools accurately to reach individuals within a large group of mixed ranks.



Kodak Health Imaging

• Hemel Hempstead, United Kingdom

• Lead Engineer for Laser and Digital Imaging

  • Dec 1996 - Jan 2004

  • Lead engineer for laser and digital imaging systems • In charge of escalation • Go to person/key troubleshooter for specific systems across the UK for all field engineers Met the needs to support the high-pressure demands of support within health imaging and the intensity this market offers. Grew to take on the lead role for the technical challenges and complexities laser, computerised and digital imaging is - these were new areas for Kodak that required the skills of adaption, technical ability and the customer service. Show less



BRITISH NUCLEAR FUELS LIMITED

• United Kingdom
• Biotechnology
• 1 - 100 Employee

• Instrumentation Engineer

  • Sep 1989 - Dec 1996

  Maintenance, repair and installation of production system instrumentation Key member of new production line development IT support Influenced my growth and career direction, installing the principles of accuracy and attention to detail. Starting at the basics of engineering and developing to be instrumental in new production line system projects. Support of instrumentation and systems across multiple production lines and early IT support for the site. Maintenance, repair and installation of production system instrumentation Key member of new production line development IT support Influenced my growth and career direction, installing the principles of accuracy and attention to detail. Starting at the basics of engineering and developing to be instrumental in new production line system projects. Support of instrumentation and systems across multiple production lines and early IT support for the site.