Experience

Premier EPOS

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Development Manager

  • Jan 2019 - Present

  I manage the technical service-related operations for the organisation. I oversee the work of development, IT and the maintenance staff to ensure that all jobs are completed on time, within budget and to customer specifications. I ensure that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies.I also recommend changes to products or services to fulfil customer needs and to ensure business growth. I manage the staff in the day-to-day performance of their jobs. I ensure that project/department milestones/goals are met and adhering to approved budgets. I have extensive knowledge of department processes. Show less

• Technical Support Lead

  • Feb 2017 - Jan 2019

  • Providing first and second line technical support over the phone, via email, in person and through remote access to users machines.• Working closely with the in-house repair centre to identify and resolve software/hardware faults.• Performing troubleshooting and repairs for software and hardware issues remotely, at the customer’s convenience.• Escalating fault issues with suppliers and manufacturers from a customer service perspective to reduce legal escalations and achieve a mutually agreeable outcome for customers and the business.• Identify Commercial needs and suggest cost saving resolutions.• Meeting Personal and team allocated targets and KPI’s.• Conducting one to one performance reviews with Team Members.• Distributing workload amongst team members.• Providing technical support to the Teams within the office and giving advice to any queries outside of their technical knowledge base.• Providing Sales representatives with technical advice and information on an ‘as and when’ basis.• Continually expanding product knowledge as new units and technologies are released.• Supporting our in-house Network/IT team regarding replacing users terminals/accessories and resolving staff member’s technical difficulties. Show less

• IT Support Specialist

  • Nov 2016 - Feb 2017

  Currently just finding my feet. With a background of sales and great communication skills, I was able to talk through issues and solutions with the clients regarding their technical problems and general queries.In this time with my experience in retail I was able to understand customer needs and learn a lot from the software we develop.



CeX Webuy.com

• United Kingdom
• Retail
• 700 & Above Employee

• Deputy Manager

  • Sep 2011 - Nov 2016

  ● Managed staff of 15 sales associates, 2 team leaders.● Assigned employees to specific duties to best meet the needs of the shop.● Reordered inventory when it dropped below predetermined levels.● Instructed staff on appropriately handling difficult and complicated sales.● Hired, trained and evaluated personnel in sales and marketing.● Examined merchandise to verify that it was correctly priced and displayed.● Interviewed job candidates and made staffing decisions.● Trained and developed new associates on POS system and key sales tactics.● Completed profit and loss performance reports.● Reported to the district manager regarding all shop and staff issues.● Increased profits through effective sales training and troubleshooting profit loss areas.● Planned budgets and authorised payments and merchandise returns.● Generated repeat business through exceptional customer service.● Conducted stock inventories once per week● Control the Ecommerce side of the store, picking, packing and sending, including hitting maximum fulfilment & completing customers’ warranties and sending replacements. Show less

• Supervisor

  • Oct 2009 - Sep 2011

  Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinatesOrganize workflow and ensure that employees understand their duties or delegated tasksMonitor employee productivity and provide constructive feedback and coachingReceive complaints and resolve problemsMaintain timekeeping and personnel recordsPass on information from upper management to employees and vice versaPrepare and submit performance reportsDecide on reward and promotion based on performanceHire and train new employeesEnsure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises Show less



GAME Digital

• Retail
• 700 & Above Employee

• Sales Assistant

  • Sep 2004 - Oct 2009

  Greeting customers who enter the shop. Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers. Balancing cash registers with receipts. Dealing with customer refunds. Keeping the store tidy and clean, this includes hovering and mopping. Responsible dealing with customer complaints. Working within established guidelines, particularly with brands. Attaching price tags to merchandise on the shop floor. Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc. Receiving and storing the delivery of large amounts of stock Keeping up to date with special promotions and putting up displays. Show less



GAME Digital

• Retail
• 700 & Above Employee

• Temporary Sales Assistant

  • Sep 2003 - Dec 2003

  Ensure high levels of customer satisfaction through excellent sales service Maintain outstanding store condition and visual merchandising standards Maintain a fully stocked store Ascertain customers’ needs and wants Recommend and display items that match customer needs Welcome and greet customers Manage point-of-sale processes Actively involve in the receiving of new shipments Keep up to date with product information Accurately describe product features and benefits Follow all companies policies and procedures Show less