Mark Burge

Information Technology Coordinator at Wagga Wagga City Council
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Contact Information
us****@****om
(386) 825-5501
Location
Wagga Wagga, New South Wales, Australia, AU
Languages
  • English Native or bilingual proficiency
Skills

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5.0

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Tanya Shanahan

Mark has a genuine flair for customer service and innovation. Mark has designed numerous technical solutions to call management issues and routinely improves my effectiveness within VSM. Mark has been vital in the projects I've led relating to improving our internal call handling practices, customer service and executive reporting. A true expert in this field.

Nathan Puxty

Mark was a fantastic person to work with, and is not only a multi-skilled and insightful colleague, but also an inspiring strategist. Very good person. Great employee with a very strong problem solving skills. Mark is an asset to any company.

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Credentials

  • ITIL v3 Foundation Certificate in IT Service Management
    Dimension Data Learning Solutions
    Mar, 2011
    - Nov, 2024
  • Knowledge-Centered Support Principles
    HDI Certification and Training
    Mar, 2010
    - Nov, 2024
  • Developing Web Applications Using Microsoft Visual Studio 2008
    Excom Education
  • VMWare Service Manager V9 Developer
    VMWare

Experience

  • Wagga Wagga City Council
    • Australia
    • Government Administration
    • 1 - 100 Employee
    • Information Technology Coordinator
      • May 2022 - Present

    • Manager Information & Communications Technology Services
      • Jan 2023 - Feb 2023

    • System Administrator
      • Sep 2021 - Jun 2022

    • Corporate System Analyst
      • May 2015 - Sep 2021

    • Acting Strategic Partner – Corporate Applications
      • Sep 2017 - Feb 2018

    • Acting Strategic Partner - Corporate Applications
      • Aug 2016 - Sep 2016

  • NSW ServiceFirst
    • Government Administration
    • 1 - 100 Employee
    • Applications Administrator / VSM Developer
      • Jan 2010 - May 2015

      Technical analysis, project management, administration and development of:Alemba vFire / VMWare Service ManagerOpen source PHP applicationsFull stack development of PHP, C# applications.

    • Field Services Specialist
      • May 2013 - Aug 2013

    • Acting Technical Change Manager
      • Sep 2010 - Nov 2010

    • Acting Regional Support Manager
      • Apr 2010 - Apr 2010

    • Regional Support Officer
      • Apr 2007 - Jan 2010

  • Wagga Wagga High School
    • TAS Teacher
      • 2006 - 2007

      Teaching senior and middle school IT, metal and design. Report writing. Technical Support and Systems Administration Teaching senior and middle school IT, metal and design. Report writing. Technical Support and Systems Administration

  • Riverina Community College Ltd (RTO Code 90133)
    • Australia
    • Education Management
    • 1 - 100 Employee
    • Tutor
      • 2005 - 2005

      Delivering a variety of training programs according to national training (NTIS) standards. Delivering a variety of training programs according to national training (NTIS) standards.

  • Broughton Anglican College
    • Systems and Network Administrator
      • Apr 2000 - Jan 2004

      training staff on professional development schedule and ad-hoc basis, planning infrastructure expansion, network/server administration (Windows NT/2000, Redhat Linux), PC and user support (Windows 98, 2000, XP, Office XP, Filemaker Pro), managing helpdesk operations, Intranet/Internet development, cabling, backup maintenance consumables management, stock control and purchasing, hardware purchasing, project management and serving as technical advisor to the ‘IT in the curriculum” committee. training staff on professional development schedule and ad-hoc basis, planning infrastructure expansion, network/server administration (Windows NT/2000, Redhat Linux), PC and user support (Windows 98, 2000, XP, Office XP, Filemaker Pro), managing helpdesk operations, Intranet/Internet development, cabling, backup maintenance consumables management, stock control and purchasing, hardware purchasing, project management and serving as technical advisor to the ‘IT in the curriculum” committee.

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Engineer
      • 1999 - 2000

Education

  • Charles Sturt University
    Bachelor of Education (Technology and Applied Studies), Information Technology & Metal Design
    2006 - 2007
  • TAFE
    Diploma in IT - PC & Network Support, IT
    1998 - 1999

Community

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