Sr. Director, PMP - USAN Agile PMO

• Dec 1990 - Present

USAN was one of the first to offer hosted contact center services in the cloud—way before it was even called that. Now at the forefront of AWS Cloud Contact Center Solutions, this company has an amazing group of people who can supercharge Amazon Connect to the next level with USAN Contact Suite for improved customer experiences and innovative industry solutions featuring Agent Desktop, Dialer, Web Chat, Email.

Business Development

• May 2001 - May 2002

Account Manager and technical sales consultant to major accounts offering co-located, network based automated voice platforms, CTI and IVR applications, call center and custom software solutions.

Vice President of Network Management

• Dec 1990 - May 2001

Managed various operational departments including network management, capacity planning, trouble reporting, tech support and training. .

Engagement Specialist

• Dec 2005 - Dec 2006

Engagement Management of high profile customer relationship and $32 million Managed Services Contract. Provided Day 2 support of 2000+ VoIP retail locations and corporate network telecom infrastructure. Manage large multi-site complex converged communications deployment projects. Vendor Management - Contracts, bids, proposals and service level agreements. MAC (Move, Add, Change) work on 2000+ locations. Implement Managed Services including site monitoring, process management and change configuration. Show less

Marketing Support Representative

• Nov 1989 - Dec 1990

Project Manager/Sr. Operations Support Specialist/ Trainer

• Jan 1985 - Oct 1989