Mark Brookes
Senior Customer Success Manager at IRISYS- Claim this Profile
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Bio
Neil Finch
I have worked with Mark for over a year. He is extremely customer focused in all his work. He is able to put sensible and achievable plans in place and to deliver them with focus and quality. He has very good technical knowledge which is a big bonus when planning the project detail. He also has an ability to focus on the business benefit of a project.
Chris Precious
I have worked with Mark for a number of years now, most notably when starting to develop our US Queue Management business when Mark was my main project support from the UK. Mark is an excellent project manager, who works hard and does whatever it takes to get a project to succeed. He is also able to work and build relationships at all levels within the customer, whether in the stores or at corporate office. He played a key role in developing what is now a very successful US business for Irisys.
Neil Finch
I have worked with Mark for over a year. He is extremely customer focused in all his work. He is able to put sensible and achievable plans in place and to deliver them with focus and quality. He has very good technical knowledge which is a big bonus when planning the project detail. He also has an ability to focus on the business benefit of a project.
Chris Precious
I have worked with Mark for a number of years now, most notably when starting to develop our US Queue Management business when Mark was my main project support from the UK. Mark is an excellent project manager, who works hard and does whatever it takes to get a project to succeed. He is also able to work and build relationships at all levels within the customer, whether in the stores or at corporate office. He played a key role in developing what is now a very successful US business for Irisys.
Neil Finch
I have worked with Mark for over a year. He is extremely customer focused in all his work. He is able to put sensible and achievable plans in place and to deliver them with focus and quality. He has very good technical knowledge which is a big bonus when planning the project detail. He also has an ability to focus on the business benefit of a project.
Chris Precious
I have worked with Mark for a number of years now, most notably when starting to develop our US Queue Management business when Mark was my main project support from the UK. Mark is an excellent project manager, who works hard and does whatever it takes to get a project to succeed. He is also able to work and build relationships at all levels within the customer, whether in the stores or at corporate office. He played a key role in developing what is now a very successful US business for Irisys.
Neil Finch
I have worked with Mark for over a year. He is extremely customer focused in all his work. He is able to put sensible and achievable plans in place and to deliver them with focus and quality. He has very good technical knowledge which is a big bonus when planning the project detail. He also has an ability to focus on the business benefit of a project.
Chris Precious
I have worked with Mark for a number of years now, most notably when starting to develop our US Queue Management business when Mark was my main project support from the UK. Mark is an excellent project manager, who works hard and does whatever it takes to get a project to succeed. He is also able to work and build relationships at all levels within the customer, whether in the stores or at corporate office. He played a key role in developing what is now a very successful US business for Irisys.
Experience
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IRISYS
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Customer Success Manager
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Aug 2019 - Present
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Senior Project/Programme Manager
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May 2011 - Aug 2019
Leading projects and account management to existing and POC customers, including Tesco, Morrisons, Carrefour and others globally.
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Project/Programme Manager
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Aug 2005 - Apr 2011
Brought on board to provide operational project management as the company experienced rapid expansion, thanks to a solution rollout to Tesco. The role grew to include setting up Irisys Inc in Atlanta, Georgia and further tier one projects. This lead to the acquisition of the company by Danaher Inc.
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Projects Director
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Feb 2004 - Jun 2005
After an MBO, I was asked to add professional project management services to the new business. A challenging role that was hugely fulfilling and I'm glad to see that the company has continued to go from strength to strength from the early platform we built. After an MBO, I was asked to add professional project management services to the new business. A challenging role that was hugely fulfilling and I'm glad to see that the company has continued to go from strength to strength from the early platform we built.
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The Goodyear Tire & Rubber Company
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Business Consultant
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Sep 2002 - Feb 2004
Following the merger between Goodyear and Dunlop, the need to get the retail offering in their fast fit centres unified and profitable was of prime importance. As a consultant I advised on the redesign and rebranding the two businesses. Following the merger between Goodyear and Dunlop, the need to get the retail offering in their fast fit centres unified and profitable was of prime importance. As a consultant I advised on the redesign and rebranding the two businesses.
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Project Manager
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Jan 2001 - Sep 2002
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Avery Weigh-Tronix
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United States
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Industrial Machinery Manufacturing
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400 - 500 Employee
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Project Manager
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Oct 1999 - Jan 2001
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Zonal
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United Kingdom
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Hospitality
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300 - 400 Employee
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Account Manager/Project Manager
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Jun 1992 - Jul 1999
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Education
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1989 - 1992
Middlesex University
Business Studies, Business/Commerce, General -
1982 - 1989
Old Swinford Boarding School for Boys
Community
