Experience

Manchester University NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• IT Applications Configuration Analyst (User Access)

  • May 2021 - Present

  Working within the Hive project to develop the User Access framework for the new EPR system being deployed at MFT

• Senior Information Technology Support Engineer

  • Jun 2020 - May 2021

• Windows 10 Rollout Engineer

  • Jul 2019 - Jun 2020

  Windows 10 Rollout Engineer



Central England Co-operative

• United Kingdom
• Retail
• 1 - 100 Employee

• Rollout Engineer

  • Jan 2019 - Jun 2019

  Rollout of new POS system across all stores/petrol stations Rollout of new POS system across all stores/petrol stations



Alberta Health Services

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Service Desk Analyst

  • Jul 2015 - Dec 2018

  Service Desk Analyst for Alberta Health Service facilities in the South of the province. Providing front line support on hardware and software issues, supporting desktop, laptop, mobile devices, bespoke & generic business software, and thin client solutions. High volume of users supported, high customer satisfaction rates for both team and individually Service Desk Analyst for Alberta Health Service facilities in the South of the province. Providing front line support on hardware and software issues, supporting desktop, laptop, mobile devices, bespoke & generic business software, and thin client solutions. High volume of users supported, high customer satisfaction rates for both team and individually



Teck Resources Limited

• Canada
• Mining
• 700 & Above Employee

• Applications Trainer

  • Jun 2012 - Dec 2013

  Applications Trainer, primarily Microsoft AX and custom bolt ons to the AX system Applications Trainer, primarily Microsoft AX and custom bolt ons to the AX system



Tough Country Communications

• Operations Manager

  • Nov 2008 - Nov 2009

  Technical support, email support, network support, ensuring the internet worked 24/7 for about 1400 customers (not many, but huge rural area where there is no high speed ADSL). Ensuring Field staff were kept busy and infrastructure up to date. Technical support, email support, network support, ensuring the internet worked 24/7 for about 1400 customers (not many, but huge rural area where there is no high speed ADSL). Ensuring Field staff were kept busy and infrastructure up to date.



Sage (UK) Ltd

• Key Accounts

  • May 2000 - Aug 2007

  Support, Second Line Support, then Key Accounts Tech Support for 3 years Support, Second Line Support, then Key Accounts Tech Support for 3 years