Mark Borchardt
Sr. Customer Success Manager at Jaspersoft- Claim this Profile
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Bio
Credentials
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Docker Sales Professional
Docker, IncOct, 2017- Sep, 2024 -
Docker Technical Sales Professional
Docker, IncOct, 2017- Sep, 2024
Experience
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Jaspersoft
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Software Development
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1 - 100 Employee
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Sr. Customer Success Manager
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Nov 2022 - Present
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TIBCO
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France
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IT Services and IT Consulting
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700 & Above Employee
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Customer Success Manager
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Sep 2021 - Nov 2022
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iBridge Group, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Account Executive
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Mar 2021 - Sep 2021
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Sales Director
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Oct 2019 - Mar 2021
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Capstone Consulting
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Belgium
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Business Consulting and Services
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Sr. Sales Engineer
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Oct 2017 - Sep 2019
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Director of Sales
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Mar 2017 - Sep 2017
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Sales Engineer / Inside Sales
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Aug 2016 - Mar 2017
Professional software sales engineer with over fourteen years of experience ranging from large scale software-hardware implementation support to supporting the full sales cycle including lead generation and closing opportunities. Positive, hardworking and always striving to achieve the highest standard possible, at any given task. Excellent communication skills with the ability and experience to relate to a wide range of people. *Creating and presenting custom demonstrations that are built around the prospect’s requirements and business needs.*Installation and support for three Fortune 500 companies and five Texas public sector agencies.*Assist with requirement gathering, definition of scope, timeline management and all phases of the development lifecycle.*Collaborate with developers, stakeholders and internal customers. Effectively evaluate the business needs and identify ways to improve-enhance the customer experience through effectively monitoring their system processes.*Performed quality assurance, created and executed test scripts for build, updates and upgrades.*Created training documentation and presented training sessions for solutions being delivered. Show less
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iBridgeGroup
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Systems Analyst
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Jul 2008 - Jul 2015
• Performing system build out, testing, and pre-deployment verification of client/server OS and infrastructure • Training support staff and end users on the use and maintenance of products/solutions • Performing OS upgrades affecting multiple end users. • Performing Testing and Documentation on Enterprise level business solutions • Performing system build out, testing, and pre-deployment verification of client/server OS and infrastructure • Training support staff and end users on the use and maintenance of products/solutions • Performing OS upgrades affecting multiple end users. • Performing Testing and Documentation on Enterprise level business solutions
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Education
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1990 - 1994
The University of Texas at Arlington
Interdisciplinary Studies
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