Experience

Rexel UK Ltd

• United Kingdom
• Wholesale
• 700 & Above Employee

• Learning and Development Business Partner

  • Nov 2017 - Present

• L&D Advisor

  • Oct 2014 - Oct 2017

  Facilitate customer service, commercial and selling skills training across the Rexel network. Support my L&D colleagues with blended training programmes.



Rexel

• M3 Systems Trainer

  • Aug 2011 - Oct 2014

  Providing classroom based training of the new ERP system (M3) across the Rexel network.Using various training techniques to encompass all learning styles I have led classroom based training to users of varying abilities.Offered go live support in branch for users when they have gone live with M3.Delivered classroom based reactive telesales training.Assisted with the Rexel Team Leading Academy. Providing classroom based training of the new ERP system (M3) across the Rexel network.Using various training techniques to encompass all learning styles I have led classroom based training to users of varying abilities.Offered go live support in branch for users when they have gone live with M3.Delivered classroom based reactive telesales training.Assisted with the Rexel Team Leading Academy.



Senate Electrical

• Computer Operator / Shift leader / Helpdesk Support

  • Jan 2001 - Aug 2011

  Operating on a shift basis the running of the mainframe system ensuring invoicing process completed successfully on legacy system (Vista)Helpdesk support for over 100 branches of Senate Electrical and Denmans, assisting with system issues with Vista, and general IT queries relating to Microsoft suites and Lotus Notes.Desktop support, assisting with the creation of the ghost image used to role out across the business. Controlling the data produced during the batch processing to ensure it completed successfully.Team leader to the other members of the team.



NatWest

• Banking
• 700 & Above Employee

• Corporate Officer

  • Jan 1999 - Jan 2001

  Relationship Managed a corporate portfolio of circa 60 clients with Turnover between £100k and £1m.Undertook Credit Reviews, Service Reviews and recommended products and services suitable for the client

• Administrative Assistant

  • Jul 1998 - Jan 1999

  Assist with all admin procedures, including keying overtime, managing stationery and budgets, credit scoring new account applications.Also assisted with arranging and taking part in charity fundraising events

• Regular Payments / Autopay Clerk

  • Jul 1997 - Jul 1998

  Process all Standing Order/Direct Debit creations, amendments and cancellations for over 25 branches.Process Business customers salary payments via Autopay for over 25 branches.

• Telephone Liaison Officer

  • Aug 1996 - Jul 1997

  Answer customer calls relating to their day to day banking needs for 5 local branches.Targeted sales objectives completedOutbound out of hours telephone calls undertaken

• Machine Room Operator

  • Aug 1993 - Aug 1996

  Processed the cheques, statements etc of 5 branches, ensuring high accuracy at all times.