Experience

WP Group

• United Kingdom
• Oil and Gas
• 1 - 100 Employee

• Customer Experience Supervisor

  • Dec 2021 - Present

  Responsible for the Customer Experience & Sales team at WP Group. Looking to maximise revenue opportunities, whilst delivering market-leading customer experience. Responsible for the Customer Experience & Sales team at WP Group. Looking to maximise revenue opportunities, whilst delivering market-leading customer experience.



Freightliner Group Ltd

• United Kingdom
• Rail Transportation
• 500 - 600 Employee

• Senior Sales Consultant

  • Nov 2020 - Dec 2021

  • Responsible for the management of the team who proactively manage all day-to-day activities relating to Freightliner Rail, Road, and Terminal operations for Merchant Haulage and a small number of shipping lines• Analysing strengths, weaknesses, threats, and opportunities for growth within the individuals of the Sales Desk team• Developing new business, through telephone sales, online, emails• Developing and maintaining relationships with current and potential customers• Proactively maximise all sales opportunities available from the customer base, considering future strategic planning and opportunities identifying future trends in traffic and any relevant new business• First point of contact for internal and external stakeholder escalations• Maintaining pipeline of prospective business monthly, medium term and long term• Assisting in developing and implementing various marketing activities in line with the company’s requirements• Assisting the Head of Sales in the roll out of the Sales Desk team following a structural change

• Contract Manager

  • May 2019 - Nov 2020

  • Proactively managing all day to day activities relating to Freightliner Rail, Road, and Terminal operations• Promoting available services and resource with the aim of utilising all Freightliner assets on a consistent daily basis, whilst maximising sales opportunities• Managing contractual traffic, and non-contractual traffic across multiple flows• Targeting, identifying, and growing potential new business opportunities• Maintaining and growing current Rail, Road and Terminal business• Identifying and investigating trends proactively, to enable G&W to adjust resource to meet demand• Effective, timely, and accurate sharing of information with all stakeholders• Commercially responsible for the growth, running and development of Rail, Road, and Terminal business, provided by a shipping line new to G&W’s services out of DP World Southampton• Ensuring billing processes are followed, and maximising revenue opportunities• Responsible for customer aged-debt management

• Route Co-Ordinator

  • Apr 2018 - May 2019

  • Proactively managing all day to day activities relating to Freightliner Rail, Road, and Terminal operations• Promoting available services and resource with the aim of utilising all Freightliner assets on a consistent daily basis, whilst maximising sales opportunities• Managing contractual traffic, and non-contractual traffic across multiple flows• Targeting, identifying, and growing potential new business opportunities• Maintaining and growing current Rail, Road and Terminal business• Identifying and investigating trends proactively, to enable G&W to adjust resource to meet demand• Effective, timely, and accurate sharing of information with all stakeholders• Commercially responsible for the growth, running and development of Rail, Road, and Terminal business, provided by a shipping line new to G&W’s services out of DP World Southampton• Ensuring billing processes are followed, and maximising revenue opportunities• Responsible for customer aged-debt management



Hampshire Cricket

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Project Manager - Clubs and Leagues Forum

  • Apr 2017 - May 2019

  • Project manager for the complex model restructure of the Hampshire Cricket League (316 Teams) for a potential structural change for the 2019 season • Responsibilities include fixture forecasting, geographical regionalization, travel distance calculations • Responsible for the implementation of other projects designed for growing the grass-roots game within Hampshire (including earlier start times, the loaning of players between clubs, and the encouragement/progression of youth players moving into the adult game • Reporting directly to Hampshire Cricket Board directors



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• DTH Engineer

  • Sep 2015 - Apr 2018

  • Installing, fault finding, & servicing, on both Sky+ and SkyQ TV systems • Solving complex data networking issues • Servicing and fault finding on Sky Broadband services (residential), along with the installation of Cloud Wifi services (business) • Ensuring the best possible service is provided to the customer • City and Guilds 2219 accredited • Responsible for stock management, stock takes, and ordering of equipment • Using my knowledge of Sky services, along with the customer’s interests and requirements to help the customer gain the best possible experience • Working closely with colleagues, to ensure work is completed to the highest possible standard, and the customer experience is maximized • Highly rated on Net Promotor Score, and Customer Satisfaction Surveys, regularly sent out by Sky to the customer, following my visit



Various Companies

• United States
• 700 & Above Employee

• Telecommunications Engineer

  • Sep 2013 - Sep 2015

  Sub-contracting on 2 BT Openreach contracts, installing and maintaining Telephone and Broadband services to residential properties. Responsible for training and mentoring new engineers.

• Chef

  • Jun 2009 - Aug 2013

  A successful career as a chef, achieving 4 promotions in 4 years. Roles ranged from Apprentice Chef, to Chef de Partie. Responsibilities included stock management, HACCAP standards, and meeting gross margin targets. Companies worked for include Whatley Manor, the Luxury Family Hotel Group, and Balmer Lawn Hotel.