Experience

Hilton Chicago Oak Brook Hills Resort & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Director of IT and Purchasing

  • Jun 2018 - Present

  Oak Brook, Illinois, United States Unique accomplishments in this role: -Integrated the resort's Point of Sale system with an online ordering partner to offer guests a self-ordering option for room service and carry out in both restaurants (first Hilton in Chicago and one of the first in the United States to offer this service). -Self designed and developed a unique inventory tracking system that is used in the warehouses to track inventory of alcohol via a method that uses manufacturer's bar codes. When stock arrives… Show more Unique accomplishments in this role: -Integrated the resort's Point of Sale system with an online ordering partner to offer guests a self-ordering option for room service and carry out in both restaurants (first Hilton in Chicago and one of the first in the United States to offer this service). -Self designed and developed a unique inventory tracking system that is used in the warehouses to track inventory of alcohol via a method that uses manufacturer's bar codes. When stock arrives the quantities and cost per item are entered into the system. Items taken out of the system are "scanned" out. The system tracks and records who removed the stock and produces reports for all departments that show consumption and value on demand as well as current stock levels and value of inventory. System can also produce and print bar code stickers for asset tracking items without manufacturer's barcodes. Total cost: $200.00 upgraded all office PCs from Windows 7 to Windows 10 at zero cost for resort -Migrated resort's email from hosted service onto Microsoft Office 365. Additional Office 365 benefits at no additional cost: online employee requisition and approvals forms, online beverage requisition and approval forms, IT services and requests ticketing system, real-time collaboration of resort documents, and our users can utilize Office 365 to work offsite and collaborate with onsite users in real time. -Managed a project to upgrade network infrastructure throughout resort -Managed a project to upgrade legacy telephone system to VOIP throughout resort -Migrated hotel's legacy file sharing system into an Office 365 SharePoint environment. Show less



Notary Public

• Consumer Services
• 700 & Above Employee

• Notary Public

  • Feb 2021 - Present

  Serving my community as a state appointed, impartial, 3rd party witness to legal documents.



TechNoir Records

• Business Owner

  • Dec 2017 - Mar 2020

  Chicago, Illinois, United States Independent record shop in Chicago, IL that specialized in new and vintage vinyl records. Serviced both in person and online record sales and operated as a family business along with a small staff of 2 part-time employees.



Naf Naf Middle Eastern Grill

• United States
• Restaurants
• 1 - 100 Employee

• IT Manager

  • Feb 2017 - Jun 2018

  Greater Chicago Area Designed, deployed and maintained all IT systems for both the corporate offices and 40 locations nationwide. Accomplishments include: -Was the sole IT person for the company during my time with Naf Naf -Re-designed and Re-engineered stores IT infrastructure and conducted hands on, onsite training for new contractors (data/speaker cabling, camera system, IT rack, and music amplifier) -Converted all stores from POTS telephone lines to VOIP phones resulting in an average monthly… Show more Designed, deployed and maintained all IT systems for both the corporate offices and 40 locations nationwide. Accomplishments include: -Was the sole IT person for the company during my time with Naf Naf -Re-designed and Re-engineered stores IT infrastructure and conducted hands on, onsite training for new contractors (data/speaker cabling, camera system, IT rack, and music amplifier) -Converted all stores from POTS telephone lines to VOIP phones resulting in an average monthly savings of $300.00 per store. -Upgraded the Aloha POS hardware at 14 locations -Managed a project to convert original locations from residential DSL lines to Business Class Cable circuits -Managed and deployed a new online ordering system -Managed project and successfully launched mobile ordering and loyalty app -Standardized Firewall hardware and configurations for all locations -Designed and deployed an enterprise level antivirus and malware sofware -Standardized the in stores music and security systems -Managed and deployed a new mobile ordering and loyalty app -Redesigned and deployed new order screens to locations -Created and deployed an employee discount program for all corporate staff -Successfully managed IT portion of opening tasks, hardware procurement, utilities activation and vendor management for 9 new locations in 2017 without missing opening timeline (and made emergency trips to install and configure on site personally when challenges arose) Show less



Levy Restaurants

• United States
• Food & Beverages
• 700 & Above Employee

• Regional Information Systems Manager

  • Aug 2006 - Nov 2016

  Chicago Based. Midwest Region -Functioned as liaison between corporate office and field locations. -Regularly traveled to locations to provide support, implement corporate initiatives, train staff, and meet with clients to resolve technology issue and provide solutions for each location's unique technology needs. -Responsible for maintenance, backups, programming, updates, support and PCI compliance for all computer and point of sale systems in region -Served as IT project manager for technology roll outs within my… Show more -Functioned as liaison between corporate office and field locations. -Regularly traveled to locations to provide support, implement corporate initiatives, train staff, and meet with clients to resolve technology issue and provide solutions for each location's unique technology needs. -Responsible for maintenance, backups, programming, updates, support and PCI compliance for all computer and point of sale systems in region -Served as IT project manager for technology roll outs within my region. Worked backwards from "go-live" date and created project plan with milestone dates, stakeholders, required resources, hardware procurement and vendor management. Identified and assigned resources then conducted weekly calls to discuss progress, identify challenges and direct resources. -Company expert for Aloha Point of Sale system used in restaurants. During my time I converted all the company's existing restaurants to Aloha Point of Sale and acted as the POS project manager for any new construction or acquired restaurants. Programmed and supported all locations (national). -Product Manager for InfoGenesis POS system. Installed InfoGenesis (Agilysys) Point of Sale into 70 stadiums and arenas without vendor assistance and provided training and support for staff (national). Arlington Park Bankers Life Field House (Indiana Pacers) BMO Harris Bradley Center (Milwaukee Bucks) Century Link Center Chicagoland Speedway Cleveland Convention Center MAPFRE Stadium (Columbus Crew) Fifth Third Field Ford Field (Detroit Lions) Haymarket Park Huntington Park Indianapolis Motor Speedway Iowa State University Michael A Carroll Stadium Modern Woodmen Park Palace Sports and Entertainment (Detroit Pistons) Purdue University Stanley Coveleski Stadium TD Ameritrade Park The Ohio State University University of Wisconsin Madison United Center (Chicago Bulls / Chicago Blackhawks) Wisconsin Center District Western and Southern Open Dow Diamond Notre Dame America's Center / America's Center Dome Show less



Potbelly Sandwich Works

• United States
• Restaurants
• 700 & Above Employee

• Store Systems Analyst

  • May 2005 - Aug 2006

  Potbelly Home Office Chicago, IL Work with business customers and other IT professionals to resolve disruptions, delays or intermittent outages of computerized equipment and software malfunctions. Managed all new store openings, ensuring that all equipment is operating and installed prior to store openings and to provide timely resolution of store problems that impact customer service. Diagnose both hardware and software issues and implement solutions. Provide phone support. Analyze problem tickets to identify… Show more Work with business customers and other IT professionals to resolve disruptions, delays or intermittent outages of computerized equipment and software malfunctions. Managed all new store openings, ensuring that all equipment is operating and installed prior to store openings and to provide timely resolution of store problems that impact customer service. Diagnose both hardware and software issues and implement solutions. Provide phone support. Analyze problem tickets to identify permanent solutions, user training needs, Help Desk process improvement, and ideas to eliminate business interruptions. Handled any special projects that are assigned to the IT Support Group. Show less



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Aloha Point of Sale Project Manager

  • Oct 2001 - May 2005

  Greater Chicago Area Contact person responsible for the implementation of new accounts and provision of follow up training, support and upgrades for sites. Worked closely with clients to design a POS system that meets their needs, program system accordingly and then train clients to use and maintain. Deployed and Set up hardware at new sites and trained front of house staff to use. Worked with outside vendors, contractors and 3rd party interface software companies (such as credit card, accounting… Show more Contact person responsible for the implementation of new accounts and provision of follow up training, support and upgrades for sites. Worked closely with clients to design a POS system that meets their needs, program system accordingly and then train clients to use and maintain. Deployed and Set up hardware at new sites and trained front of house staff to use. Worked with outside vendors, contractors and 3rd party interface software companies (such as credit card, accounting, phone/internet companies and electricians) on behalf of clients to provide seamless integration and set up of POS network. Repaired hardware, took incoming “help desk” calls from sites, and provided solutions and programming to solve Aloha related issues in office during down time. Show less



The Peninsula Hotels

• Hong Kong
• Hospitality
• 700 & Above Employee

• Assistant Information Systems Manager

  • Apr 2001 - Oct 2001

  Chicago, IL *Pre opening construction and opening team. Set up and maintained network servers and workstations in all revenue centers of hotel. Provided day to day tech support for hardware and software issues.



Hyatt Regency Chicago

• United States
• Hospitality
• 100 - 200 Employee

• Bartender

  • Aug 2000 - Apr 2001

  Chicago, Illinois, United States Regular bartender in "Big" overlooking the Chicago river. Occasional fill in bartender in "Knuckles" sports bar Occasional fill in bartender at "Stetson's" restaurant.



Interstate Hotel & Resorts, Now part of Aimbridge Hospitality

• United States
• Hospitality
• 700 & Above Employee

• Chicago Internet Sales Coordinator

  • May 1999 - Aug 2000

  Greater Chicago Area Designed and maintained hotel websites. Worked with the hotel sales departments and early online booking engines to maintain online inventories and prices. Processed the orders received and handled the commission payouts.



Embassy Suites

• United States
• Hospitality
• 700 & Above Employee

• Reservations Manager / Front Desk Manager

  • Oct 1997 - May 1999

  Chicago Downtown