Experience

Calex UK (Learning & Development)

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Instructional Designer (Volkswagen Group)

  • Apr 2022 - Present



MSX International

• United States
• Business Consulting and Services
• 700 & Above Employee

• Instructional Designer (Volkswagen Group)

  • Oct 2019 - Present

  Working for MSXi on contract at Volkswagen Group National Learning Centre. • Designing innovative commercial learning solutions, focusing on the quality and outcome for the client and learner. • Developing and presenting training concepts to client and key stakeholders, completion of design and roll-out of training solutions. • Working in partnership with other areas of the business and suppliers to ensure solutions are delivered on time and to budget. • Creation and maintenance of competence framework documents and mapping of training solutions to the role of the audience. • Key stakeholder management within Volkswagen Group. • Development of existing training materials in line with industry developments. Show less



Impetus Automotive

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Development and Assessment / Prospectus Development Consultant (Volkswagen Group)

  • Jul 2015 - Oct 2019



Babcock International Group

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• People Development Consultant (Volkswagen Group)

  • Sep 2014 - Jul 2015

  People Development Consultant working for Babcock on contract at Volkswagen Group National Learning Centre. • Implementing mandated sales qualification training to achieve qualification objectives. • Stakeholder engagement with the client and within Volkswagen Retailers to ensure engagement. • Driving utilisation and success of training, supporting individuals attending the National Learning Centre and conducting on-site visits to Retailers. • Assessing Sales Executives using defined competence frameworks. Providing verbal and written feedback to support the personal development of individuals with focus on the customer experience and commercial opportunities. • Creating and maintaining tracking and reporting documents for the qualification programme. Show less



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Project and Peformance Analyst (Volkswagen Group)

  • Feb 2012 - Sep 2014

  Project and Performance Analyst working for Capita on contract at Volkswagen Group National Learning Centre. • Compiling regular scheduled and ad-hoc training management reports to tight deadlines. • Monitoring, analysing and reporting on SLA performance using KPIs including feedback, utilisation and ROI. • Working in conjunction with the Projects Team in the tracking of projects, their cost and activity as well as providing client quotes for additional work. • Processing of supplier invoices and tracking against expected work, resolving invoice queries. • Compiling and submitting monthly invoicing to the client with associated breakdown. • Creation and implementation of new processes and procedures within the Training Team and with Associate Trainers. • Working with stakeholders at all levels, ensuring a good working relationship with the client and external suppliers. Show less



Serco

• Milton Keynes, England, United Kingdom

• Training Coordinator (Volkswagen Group)

  • Jun 2011 - Feb 2012



John Lewis Partnership

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Partner

  • Sep 2008 - Jun 2011



Daventry College

• Daventry, England, United Kingdom

• Student

  • Sep 2007 - Aug 2008



Vodafone Business

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Advisor

  • Aug 2001 - Jan 2005