Mark Bautista
Customer Happiness Strategy Manager at Tractive- Claim this Profile
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French Full professional proficiency
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Bio
Josh Walters
During my time at Tractive, I watched Mark grow from his time as a marketing intern to a leader on the North America CX team through his deliberate approach to customer relationships and outstanding work ethic. As Tractive grew 5X in subscribers over the course of a year, I saw him develop strategic approaches to the large volume of service requests while ensuring a personalized, exceptional experience for each customer. While developing the Tractive Shelter Project, I tapped Mark to assist with requests and troubleshooting and was blown away by his proactive, customer-first mindset and adaptability. Mark would be an invaluable asset to any team, and I have no doubt he'll will find success no matter where his career takes him.
Josh Walters
During my time at Tractive, I watched Mark grow from his time as a marketing intern to a leader on the North America CX team through his deliberate approach to customer relationships and outstanding work ethic. As Tractive grew 5X in subscribers over the course of a year, I saw him develop strategic approaches to the large volume of service requests while ensuring a personalized, exceptional experience for each customer. While developing the Tractive Shelter Project, I tapped Mark to assist with requests and troubleshooting and was blown away by his proactive, customer-first mindset and adaptability. Mark would be an invaluable asset to any team, and I have no doubt he'll will find success no matter where his career takes him.
Josh Walters
During my time at Tractive, I watched Mark grow from his time as a marketing intern to a leader on the North America CX team through his deliberate approach to customer relationships and outstanding work ethic. As Tractive grew 5X in subscribers over the course of a year, I saw him develop strategic approaches to the large volume of service requests while ensuring a personalized, exceptional experience for each customer. While developing the Tractive Shelter Project, I tapped Mark to assist with requests and troubleshooting and was blown away by his proactive, customer-first mindset and adaptability. Mark would be an invaluable asset to any team, and I have no doubt he'll will find success no matter where his career takes him.
Josh Walters
During my time at Tractive, I watched Mark grow from his time as a marketing intern to a leader on the North America CX team through his deliberate approach to customer relationships and outstanding work ethic. As Tractive grew 5X in subscribers over the course of a year, I saw him develop strategic approaches to the large volume of service requests while ensuring a personalized, exceptional experience for each customer. While developing the Tractive Shelter Project, I tapped Mark to assist with requests and troubleshooting and was blown away by his proactive, customer-first mindset and adaptability. Mark would be an invaluable asset to any team, and I have no doubt he'll will find success no matter where his career takes him.
Credentials
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Diplôme d'études en langue française (DELF) B2 Certification
Université Grenoble AlpesAug, 2018- Nov, 2024 -
Green Dot Bystander Prevention Training
Seattle UniversityMay, 2017- Nov, 2024
Experience
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Tractive
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Austria
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Computers and Electronics Manufacturing
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100 - 200 Employee
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Customer Happiness Strategy Manager
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Sep 2021 - Present
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Digital Marketing Intern
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Jul 2021 - Sep 2021
• Assisted Digital Marketing Manager of the building out of campaigns across Facebook, NextDoor, and Pinterest• Helped construct a viable marketing strategy unique to US and CA customers• Identified key marketable areas based on user feedback
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Compass Group
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United Kingdom
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Food and Beverage Services
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700 & Above Employee
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Strategy Consultant
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Jun 2021 - Aug 2021
• Designed a new transport option for improved efficiency of catering operations • Developed a new user experience that aimed to provide a more engaging and personalized experience to customers • Identified and analyzed viability of implementing new technologies for both project components (food cart and UX) • Constructed 1:1 prototype model for stakeholder demonstration. • Designed a new transport option for improved efficiency of catering operations • Developed a new user experience that aimed to provide a more engaging and personalized experience to customers • Identified and analyzed viability of implementing new technologies for both project components (food cart and UX) • Constructed 1:1 prototype model for stakeholder demonstration.
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Mediterranean Express Restaurant
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Greater Seattle Area
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Front End Representative
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Sep 2018 - Feb 2019
• Provided friendly and professional service to dozens of Seattle customers per shift • Coordinated a variety of food orders, including phone orders, delivery, and catering • Supervised orders with delivery services like GrubHub, Uber Eats, and DoorDash • Continually stocked front-end supplies, bussed tables, and washed dishes to ensure efficiency and cleanliness of the restaurant • Provided friendly and professional service to dozens of Seattle customers per shift • Coordinated a variety of food orders, including phone orders, delivery, and catering • Supervised orders with delivery services like GrubHub, Uber Eats, and DoorDash • Continually stocked front-end supplies, bussed tables, and washed dishes to ensure efficiency and cleanliness of the restaurant
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Target
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United States
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Retail
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700 & Above Employee
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Seasonal Sales Associate
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Dec 2017 - Dec 2017
• Provided friendly and professional service to local Target patrons during the busy holiday season • Maintained upkeep of the front-end to ensure visual appeal to customers • Provided friendly and professional service to local Target patrons during the busy holiday season • Maintained upkeep of the front-end to ensure visual appeal to customers
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Metropolitan State University of Denver
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United States
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Higher Education
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700 & Above Employee
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Student Peer Mentor
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Jun 2017 - Aug 2017
• Accompanied Central American college students for a U.S. education initiative • Fostered strong leadership skills within program students • Participated in Community Service and Cultural Activities alongside students • Accompanied Central American college students for a U.S. education initiative • Fostered strong leadership skills within program students • Participated in Community Service and Cultural Activities alongside students
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Colorado Community Media
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United States
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Newspaper Publishing
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1 - 100 Employee
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Special to Colorado Community Media (Journalist)
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May 2016 - Jun 2016
• Shadowed local reporters and worked independently on various assignments/skills • Skills included: independent reporting/interviewing, photography, discerning newsworthy stories • Published works on the front pages of five regional newspapers in Colorado • Shadowed local reporters and worked independently on various assignments/skills • Skills included: independent reporting/interviewing, photography, discerning newsworthy stories • Published works on the front pages of five regional newspapers in Colorado
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Kent Denver School
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Summer Camp Counselor
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Jun 2011 - Aug 2015
• Facilitated art education and appreciation within students aged 5-16 • Led theater activities and constructed/painted sets • Collaborated with both older and younger students in a creativity-driven environment • Faced organizational/logistical challenges to ensure smooth running of the program • Facilitated art education and appreciation within students aged 5-16 • Led theater activities and constructed/painted sets • Collaborated with both older and younger students in a creativity-driven environment • Faced organizational/logistical challenges to ensure smooth running of the program
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Education
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2020 - 2021
Albers School of Business and Economics at Seattle University
Master of Business Administration - MBA -
2016 - 2020
Seattle University
Bachelor's degree, English Major in Creative Writing with Departmental Honors; Minor in French Language -
2018 - 2018
Université Grenoble Alpes
Diplôme universitaire d’études françaises (DUEF) niveau B2, Langue et société françaises -
2009 - 2016
Kent Denver School
High School Diploma
Community
