Experience

Dexterous DMCC
• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee
• Customer Service Representative

  • Jan 2021 - Present


Trending Studio

• Argentina
• Advertising Services

• Telesales Representative

  • Nov 2020 - Jan 2021

  Campaign: Google My Business Campaign: Google My Business



Baden BPO

• Government Relations Services
• 1 - 100 Employee

• Call Center Representative

  • Jan 2020 - Jul 2020

  • Selling a USA-Based online product called, Google My Business (https://www.egumball.com/) • Calling in potential Business establishments that have low trust scores on Google. • Talking strictly with business owners or decision makers only. • Assisting the business owner navigating through Google My Business Website, showing them what causes them to have a low trust scores and explaining the benefit of optimizing it to attract more clients. • Asking them relevant questions so to get answers. • Listening to customers and knowing what could benefit their business. • Calling in customers for follow-ups, asking for referrals. Show less



Arabian Radio Network

• Technical Producer

  • Apr 2013 - Feb 2020

  • Responsible in scheduling presenter's line-up for the show using Burli News software, RCS Zetta Sound Sofware, Editing sound bites and clips with Adobe Audition – a sound editing tool. • Archiving daily shows through network shared drive used for encore broadcast during weekends and holidays.• Responsible in lining up shows for the weekend in Zetta Sound Software. • Assisting presenters during outside broadcast by lining up the audio clips to use for the show. Using DAC software player during outside broadcast. • Uploading / updating the podcast on a daily basis through Dubai Eye Podcast page, via Omny Studio – a podcast hosting site. • Setting up studio cameras for social media, Facebook live, etc., using Phone Box – software used to manage text messages, incoming and outgoing calls, social media comments, and video streaming. Show less

• Radio Presenter

  • Oct 2017 - Jan 2020

  • Hosted a program called Bandang Hapon on Fridays from 2pm to 5pm, for one year.• Hosted a show called Patok Jeproks on weekends from 8am to 11am. • Interviewing special guests, bands and artists from the Philippines, talking to audience via PhoneBox, that’s connected to VoxPro and Studer Broadcast Console; moderating discussions. • Preparing a script for the show. • Coordinating with producers to develop program materials; also taking in consideration of listeners and the topic they want to hear and discuss. • Talking to listeners on the street, asking for their opinions to a certain topic, that will then play on air during the show. • Hosting special events like seminars, movie pre-screenings, roadshows, concerts, etc. Show less



Dun & Bradstreet

• United States
• Information Services
• 700 & Above Employee

• Telesales Representative

  • Nov 2012 - Oct 2015

  • Booking and setting appointments for company Executives to attend seminars, conferences, workshops, etc. • Understand and effectively use the CRM system logging and tracking bookings • Hit daily targets working in a KPI driven environment • Provide exceptional customer service and satisfaction • Understand and analyse customer demands • Responsible for ensuring logistical processes are adhered to • Practicing and developing office etiquette. • Booking and setting appointments for company Executives to attend seminars, conferences, workshops, etc. • Understand and effectively use the CRM system logging and tracking bookings • Hit daily targets working in a KPI driven environment • Provide exceptional customer service and satisfaction • Understand and analyse customer demands • Responsible for ensuring logistical processes are adhered to • Practicing and developing office etiquette.



TeleTech Philippines

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Billing and sales

  • Oct 2007 - Jan 2012

  Campaign: Telstra Australia • In charge of new accounts assigned. • Inspects the telecom usage charges by looking at invoices and inputs of customer service representatives • Identifies billing errors and works together with people from other departments like the IT department, telecom, networking system, finance etc • Investigates and offer advice to employees in other divisions  In the absence of technical support, the telecom representative may have to handle minor technical issues • Must make in depth data validation checks. Show less



Advance Contact Solutions

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • May 2004 - Sep 2007

  Campaign: Verizon, USA Assists customers in installing the Verizon Fulfillment Kit. Subscribers can call the Verizon Customer Care Hotline. • Troubleshoots internet connections concerns, reconnects lines and attending customers after sales concerns e.g. billing and customer accounts. • Delegates task to technical staffs for subscriber’s service maintenance concern. • Sales and does aftersales tasks to prospect and existing clients.  Handles “Get Connected” subscribers – assisting customers in first time installation, offering great packages for wireless network (routers, wireless adaptors, etc.) • Provides and ensures “customer satisfaction” on every call. Show less