Systems Engineer/ WA Account Executive

• Oct 2015 - Present

Associate System Engineer

• Jul 2015 - Oct 2015

Technical Support Analyst for Office 365 Migration - Contractor

• May 2015 - Jun 2015

Deployment Engineer - Contractor

• May 2015 - May 2015

IT Consultant

• Jul 2011 - Apr 2015

Working as a Technical Consultant within the business, my primary aim is to provide technical consultation, support and advice to our clients. The role is varied working with the client to understand their IT needs and delivering the infrastructure, then providing ongoing support and advice for the delivered IT environment. I’m also involved in asset management, purchasing and procurement of IT equipment.* Connectwise PSA, used for IT purchasing, procurement and asset management, quoting for new work and generating Purchase Orders/Invoices. It’s also used for Technical Support ticket management.* Labtech Remote Monitoring and Management software to manage all clients Server’s, PC’s and Laptops. * Server Software - MS SBS 2008 & 11, MS 2008 & 2012 R2 Server, MS 2007, 2010 Exchange Server* Active Directory and Group Policy Experience.* POS Systems and Equipment.* Backup Solutions – Symantec Backup Exec, Storagecraft’s ShadowProtect.* Building SOE then imaging with Shadow Protect & Acronis.* Networking – Sonicwall Firewalls, Installing NAS solutions.

Technical Support Engineer

• Aug 2009 - Jul 2011

Network & Systems Administrator

• Jan 2000 - Jun 2009

9 years experience working within the CCS-UK & CHIEF Projects in BT Global Services supporting the Air Logistics Industry.The CCS-UK project provides the air cargo community users in the UK with a facility that connects airlines, freight forwarders, transit shed operators and HMRC (CHIEF) System, enabling them to exchange air cargo related information about import and export consignments.My primary role is as Network Lead, resolving technical Network & Security problems escalated from 1st & 2nd line support, and assists in monitoring and maintaining the CCS-UK Network systems and application. As Network Lead I oversee the networking aspects of the project, which includes ISDN, IPStream and Kilostream Network technologies. * Network L2/L3 Cisco Switch & Router Build and Installation management.* Support and administration of Network Security which includes Cisco Pix Firewalls and Cisco ACS * Software for RADIUS and TACACS+ Authentication and Authorisation Servers.* Kilostream Circuit provisioning and management.* Technical operations analyst for Compaq Tandem Switch, which involves system testing, implementation of new releases and fixes, monitoring system performance and other housekeeping duties.* Providing 2nd/3rd line technical support and advice for 1st line support team this includes providing support on a 24 hour, 365 day a year call out rota. * Training for members of 1st & 2nd line support team. * Using SNMPc Network management software for managing the performance of the IPStream and Kilostream Networks.* Direct client contact, which includes troubleshooting/consulting with our customers, suppliers and software houses on a daily basis.

Technical Operations Analyst/ IT Helpdesk Manager/ Desktop & Network Support Specialist

• Aug 1987 - Dec 1999