Experience

Majestic Medical Solutions
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Service Manager

  • Jul 2017 - Present


GE Healthcare

• Medical Equipment Manufacturing
• 200 - 300 Employee

• Senior Field Services Engineer

  • Jan 2012 - Jun 2017

  GE Healthcare, Field Services Engineer - New Orleans, LA (2012-2017)Summary of Duties and Responsibilities:• Responsible for the installation and service of manufacturer’s products (Mammography, digital X-Ray, and Radiographic and Fluoroscopic equipment), including electrical, mechanical and software components, with a smooth handoff to Applications and Customer.• Establish and maintain a high level of Customer Satisfaction with expeditious on-site response time and repair of imaging equipment, including PM’s, FMI’s for a 97% up time . • Maintain a good customer service reputation by complying with all regulatory requirements.• Manage inventory, keep accurate records, and return unused and failed parts promptly.• Work with IT departments for proper equipment networking.• Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements and equipment to customers within assigned territory.• Mentored 4 FE engineers to help distribute the workload for the area. Show less

• Inhouse Field Service Engineer

  • Feb 2002 - Dec 2011

  • In House Service for main hospital and 11 other satellites, working with all supervisors. • Respond to all service calls within 15 minutes to discuss with customer as liaison for GE.• Maintain a high level of customer satisfaction with a 97% equipment up time.• Repair, Calibrate, and Install equipment as needed/scheduled.• Complete the service dispatching paperwork after each event including parts return.• Schedule PM’s and FMI’s when they are assigned.• Send in test equipment for calibration two weeks prior to due date.• Assist the local team to resolve technical issues.• Complete the continued education and safety modules prior to due date.• EHS Champion for the team. Show less



Agere System Inc

• Semiconductors
• 1 - 100 Employee

• System Engineer

  • Jul 2000 - Jul 2001

  The Agere Reading site is one of the largest semiconductor facilities in the world. In 2000, Lucent Microelectronics and Optoelectronics were reorganized as Agere Systems. • In charge of 40 reactors growing 3” wafers that were cut into 1 X 1 mm bits. • Teaching technicians how to set the GGG substrate wafer onto the molten metal. • Instrumental in the development of new growth rod design, which increased yield. • Assisted with the powered minerals to increase wafer size to 3.5” and then 4”. • Assisted the team with the mineral mixture to develop a built in faraday rotator. • Increased to over 70 reactors, and increased the yield to over 50% Show less



Northcentral X-ray

• Diagnostic Imaging Service Manager

  • Apr 1996 - Jul 2000

  Responsible for managing 5 field service technicians with the installation and service of equipment. Scheduled the training for the service technicians, as well as providing support. Negotiated service contracts with customers on new contracts and renewals. Defused upset customers in person and by phone which increased our customer base enough to hire new employees. Managed the purchase of new test equipment as well as the needed calibrations. Managed the company vehicles and keep records of the maintenance. Show less

• Service Installation Engineer

  • Jan 1993 - Mar 1996

  Went to all of the basis X-ray training classes on the GE product line. I learned the installation process working with the install team. I installed approximately 15 systems my first year. I was able to lead the installations from the electrical to the mechanical as well as the calibrations on a verity of products. Went to all of the basis X-ray training classes on the GE product line. I learned the installation process working with the install team. I installed approximately 15 systems my first year. I was able to lead the installations from the electrical to the mechanical as well as the calibrations on a verity of products.