Experience

Maxim Staffing Solutions

• Staffing and Recruiting
• 1 - 100 Employee

• Talent Acquisition

  • May 2014 - Present

  • Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. • Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews • Sets up interviews between candidates and hiring managers • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions • Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. • Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews • Sets up interviews between candidates and hiring managers • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions



TELUS International Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Client Care Specialist

  • Sep 2012 - May 2014

  • Handled inbound emails for billing and product related enquiries • Assisted customers in placing product orders. • Created action plans for team to attain organizational goals. • Provided daily reports, covering various drivers of team’s performance, to both operations team and foreign clients. • Handled inbound emails for billing and product related enquiries • Assisted customers in placing product orders. • Created action plans for team to attain organizational goals. • Provided daily reports, covering various drivers of team’s performance, to both operations team and foreign clients.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Retention Specialist

  • Mar 2010 - Apr 2012

  • Handled Level2 Support. • Assisted new hires inquires for product support especially technical issues and troubleshooting for Satellite radios and Automobile/Boat GPS. • Handled escalations and approving more than $1000 bill credit • Accurately kept archives of customer interactions and transactions, notating details of inquiries, complaints and comments. • Processed internal requests (agent-to-agent) for account updates and modifications. • Handled Level2 Support. • Assisted new hires inquires for product support especially technical issues and troubleshooting for Satellite radios and Automobile/Boat GPS. • Handled escalations and approving more than $1000 bill credit • Accurately kept archives of customer interactions and transactions, notating details of inquiries, complaints and comments. • Processed internal requests (agent-to-agent) for account updates and modifications.