Mark Allen, IOM
President at The Chamber - Grand Haven, Spring Lake, Ferrysburg- Claim this Profile
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Bio
Karen Smiley
The Grand Rapids Chamber and their members have no idea how fortunate they are to have Mark Allen on their team. Mark's zest for life and his awesome disposition are contagious. You can always count on Mark to do his professional best, and yet somehow he manages to still be there for his family and friends.
Karen Smiley
The Grand Rapids Chamber and their members have no idea how fortunate they are to have Mark Allen on their team. Mark's zest for life and his awesome disposition are contagious. You can always count on Mark to do his professional best, and yet somehow he manages to still be there for his family and friends.
Karen Smiley
The Grand Rapids Chamber and their members have no idea how fortunate they are to have Mark Allen on their team. Mark's zest for life and his awesome disposition are contagious. You can always count on Mark to do his professional best, and yet somehow he manages to still be there for his family and friends.
Karen Smiley
The Grand Rapids Chamber and their members have no idea how fortunate they are to have Mark Allen on their team. Mark's zest for life and his awesome disposition are contagious. You can always count on Mark to do his professional best, and yet somehow he manages to still be there for his family and friends.
Experience
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The Chamber - Grand Haven, Spring Lake, Ferrysburg
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United States
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Non-profit Organizations
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1 - 100 Employee
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President
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Jul 2023 - Present
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Grand Rapids Chamber
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Non-profit Organizations
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1 - 100 Employee
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Director Of Business Services
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Aug 2009 - Jul 2023
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Membership Development Coordinator
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Aug 2009 - Dec 2011
Membership Development and Retention
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Robert Half
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United States
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Staffing and Recruiting
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700 & Above Employee
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Staffing Manager
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Oct 2005 - Aug 2009
Recruiting, interviewing, placement of employees on temporary and temp to hire basis; Client relations; Networking through community involvement; Ambassador for the Grand Haven Area Chamber of Commerce; Sales; Marketing of employees and their skills to obtain new and repeat business Recruiting, interviewing, placement of employees on temporary and temp to hire basis; Client relations; Networking through community involvement; Ambassador for the Grand Haven Area Chamber of Commerce; Sales; Marketing of employees and their skills to obtain new and repeat business
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General Manager
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May 2005 - Oct 2005
Hotel Operations for 79 room hotel, Budgeting, Payroll, Accounts Payable/Receivable; Sales; Increased guest service satisfaction scores; Increased occupancy and revenue; Interviewing; hiring, training of hotel employees; Research and resolve guest complaints; Coordinate appropriate schedules for hotel departments; Development of staffing guideline process; Development of shift checklists for individual departments. Hotel Operations for 79 room hotel, Budgeting, Payroll, Accounts Payable/Receivable; Sales; Increased guest service satisfaction scores; Increased occupancy and revenue; Interviewing; hiring, training of hotel employees; Research and resolve guest complaints; Coordinate appropriate schedules for hotel departments; Development of staffing guideline process; Development of shift checklists for individual departments.
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Customer Service Supervisor / Billing Office Coordinator
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Jun 1999 - May 2005
Interviewing, hiring and training of customer service representatives (3-7 reporting associates); Supervision of patient accounts call center (80-100 calls per day) and billing department; Supervise data entry and billing of all patient accounts (300+ transports per day); Printing and review of patient and insurance invoices; Insurance claim resolution and claim status; Private pay collections; Coordination of annual membership program (5000+ members), call volumes increased to 300+ calls per day during membership renewal period; Medical Records; Payroll editing; Contract review, Instrumental in set up, training and deployment of new billing system; Increased A/R and cash flow; Increased Blue Cross Blue Shield collection percentages; Worked with Community Relations Coordinator to further develop business relationships with local facilities; Work with local medical facilities to inform them of transport and documentation requirements for ambulance billing regulations. Show less
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Personnel Manager
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1996 - 1998
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Education
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2002 - 2004
University of Phoenix
Bachelor of Science - Business Management, Business Management
Community
