Experience

Bakers Maison Australia

• Australia
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Supply and Demand Manager

  • Mar 2022 - Present

  I am responsible for the management of the company's key internal Supply and Demand activities. Demand entails overseeing customer service (both local and export markets), retail store and sales administration functions. This aspect of the role focuses on the implementation of reporting tools, pricing controls, sales administrative processes and management and maintenance of the company's CRM software. The Customer Experience department is also responsible for ensuring relevant demand data is captured and provided to key internal stakeholders, a key function in ensuring the company's customer's requirements are met.The Supply aspect of the role relates to managing the company's purchasing activities. This includes Supplier Relationship Management, managing tender processes and managing operational aspects of purchasing activities to ensure goods and services are procured in line with lean principles.

• Customer Experience Manager

  • Sep 2018 - Present

  I am responsible for the management of the company's customer service (both local and export markets), retail store and sales administration functions. Given the challenge of building a new department from the ground up, this role has been focused on the implementation of reporting tools, pricing controls, sales administrative processes and transitioning to new CRM software. The Customer Experience department is also responsible for ensuring relevant demand data is captured and provided to key internal stakeholders, a key function in ensuring the company's customer's requirements are met.

• Operations Manager

  • Oct 2013 - Sep 2018

  I was responsible for the management of the company's customer service, purchasing, inventory control and distribution functions. This involved the identification and implementation of process improvement initiatives within these functions. Furthermore, I was involved in numerous cross functional teams charged with the role of meeting the company's long term strategy of continuous improvement. The functions managed by this single role were de-centralised in 2018 to meet a change in company needs as a result of extensive growth over a 5 year period.



York Precision Plastics Pty Ltd

• Supply Chain Manager

  • Jan 2011 - Oct 2013

  I overseen the purchasing, inventory control and distribution functions of the company. I conducted ongoing analysis of all stock holding to ensure they are in line with internal and external demand. I maintained monthly slow moving stock and stock turnover analysis reports. I produced weekly production reports for use in S&OP meetings. I overseen the purchasing, inventory control and distribution functions of the company. I conducted ongoing analysis of all stock holding to ensure they are in line with internal and external demand. I maintained monthly slow moving stock and stock turnover analysis reports. I produced weekly production reports for use in S&OP meetings.



Teach and Play Pty Ltd

• General Manager

  • Nov 2007 - Dec 2010

  I overseen all administrative and manufacturing functions of the company. I carried out the purchasing and payroll functions. I assisted in the implementation of a comprehensive QA program. I project managed the company's transition from Sage to the Comops Open BMS ERP system. I overseen all administrative and manufacturing functions of the company. I carried out the purchasing and payroll functions. I assisted in the implementation of a comprehensive QA program. I project managed the company's transition from Sage to the Comops Open BMS ERP system.



York Precisions Plastics Pty Ltd

• Inventory Controller

  • Aug 2005 - Oct 2007

  I carried out the inventory control function of the company. I established a slow moving stock program. I carried out the daily operational tasks involved with the analysis and transfer of stock at both Head Office and the company's interstate and overseas branches. I carried out the inventory control function of the company. I established a slow moving stock program. I carried out the daily operational tasks involved with the analysis and transfer of stock at both Head Office and the company's interstate and overseas branches.



ERT Pty Ltd

• Office Manager

  • May 2003 - Jul 2005

  I carried out the purchasing and inventory control functions which included the implementation of new stock control procedures. I designed new artwork for products as required. I assisted the company's sale staff with their daily requirements, which included maintenance of all company price lists. I deputised for the General Manager when he was away on leave or overseas business. I performed customer service, order processing and maintenance and daily banking on an ad hoc basis. I carried out the purchasing and inventory control functions which included the implementation of new stock control procedures. I designed new artwork for products as required. I assisted the company's sale staff with their daily requirements, which included maintenance of all company price lists. I deputised for the General Manager when he was away on leave or overseas business. I performed customer service, order processing and maintenance and daily banking on an ad hoc basis.



Amcor

• Switzerland
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Internal Sales Coordinator

  • Jun 2000 - Jun 2002

  I carried out the customer service function which included order entry and maintenance and organising daily delivery programs. I provided assistance to the Account Managers with the development and maintenance of new and existing products from initial artwork to final production. I created and implemented Reports to monitor KPIs such as sales v budget, delivery and full on time and forecast accuracy. I overseen the development and distribution of the corporate newsletter. I assisted in the development of the new marketing plan.



Amcor

• Switzerland
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Marketing Assistant

  • Apr 1999 - Dec 1999

  I prepared sales forecast and budgeting documents for the Sales and Marketing Manager. I conducted a customer service program in order to facilitate marketing decision making. I overseen the development of the company's first catalogue. I prepared sales forecast and budgeting documents for the Sales and Marketing Manager. I conducted a customer service program in order to facilitate marketing decision making. I overseen the development of the company's first catalogue.