Senior Business Analyst

• Dec 2018 - Present

Working as a Senior BA in an Agile development environment Key Accomplishments • Created process for user story development and signoff through to IT build providing an agreed path from idea to story sign off into sprint planning. • Lead the analysis effort for the Finance work stream. Ran workshops to gather requirements, directed the creation of user story, obtained sign off and groomed and managed the backlog • Coached and mentored less experienced BAs. • Designed web screens for the capture and validation of customer sign up information including integration with CRM • Negotiated compromise solution for customers to identify themselves to the call centre • Provided analysis support for the closure of an old pension scheme Roles and Responsibilities • Coached BAs in writing user stories including the use of Gherkin format • I was Lead Business Analyst for the Finance workstream taking on task management and quality assurance responsibilities for less experienced BAs • Senior Business Analyst responsible for customer signup including customer verification and security Show less

Senior Business Analyst

• Sep 2005 - Aug 2018

Key Accomplishments • Delivered Insurance Distribution Directive project including management of Business Analysis effort, project planning and testing delivering the solution on time and to budget including the design of over 100 versions of the Insurance Product Information Document • Closure of the Newmarket office converting all colleagues to home workers. Managed relationship with 3rd party suppliers. Documented home worker processes and wrote home worker manuals • Analysed job roles and software requirements identifying numerous dormant software licenses that were not required saving cost • Managed project to develop new products in the call centre and on the websites working with 3rd party insurance providers and aggregators to deliver an end to end solution • Launched an offshore contact centre providing out of hours support to Hastings customers. Gathered system requirements and worked with IT to create a seamless connection to the offshore team. Developed process maps for all business services. Negotiated and documented alternative HR procedures to ensure the smooth running of the South African team • Lead the analysis and design of changes to allow electronic claims payments. Managed the relationship with Experion to introduce bank account validation. Specified payment extract file requirements to fully automate payments from payment screens through to the bank and on to the finance system. Roles and Responsibilities • Business Analysis • Project Management • Mentoring and Coaching less experienced Business Analysts • Coordinate user acceptance testing • Manage the implementation of change including the development and execution of implementation and back out plans Show less

Project Manager / Team Leader

• May 2002 - Sep 2005

Key Accomplishments • Managed the move of the development team to Leeds including the redundancy process for colleagues leaving the company and relocation for those moving to Leeds • Project managed numerous projects to migrate from Halifax insurance systems to the Bank of Scotland equivalent • Worked with mortgage, banking, credit card and insurance divisions in various locations around the UK and Ireland to ensure seamless system integration for customer facing staff Roles and Responsibilities • Lead a team of 20 permanent and contract developers and development team leaders • Project manager • Recruitment of contract and permanent developers Show less

Senior Analyst Programmer

• Jan 2001 - May 2002

Senior Analyst / Programmer / Team Leader

• Sep 1990 - Jan 2001

During this period of my career I work in senior development roles on IBM iSeries machines using RPG and COOL 2E During this period of my career I work in senior development roles on IBM iSeries machines using RPG and COOL 2E