Experience

DISA Global Solutions, Inc.

• United States
• Human Resources Services
• 300 - 400 Employee

• Integration Manager

  • Jan 2020 - Present

  Indianapolis, Indiana Area Responsible for the program management and successful integration of people, systems/technologies & client relationships, of acquired companies, into the DISA internal eco-system. Role is integral to delivering on synergies associated with the corporate M&A activities critical to DISA Global Solutions innovation and business growth strategies.



Express Lacrosse

• Director, Midwest Express Lacrosse

  • May 2019 - Present

  Indianapolis, Indiana Area The most storied and respected lacrosse club in the country has expanded to the Midwest! "Midwest Express", open to all players and based out of Indianapolis, IN, will be fielding highly competitive boys teams starting in the fall of 2019. For the first time, elite lacrosse players in the Midwest will compete at the highest level of national club lacrosse!



Indy Lax Academy

• Owner

  • Oct 2018 - Present

  Fishers, IN Premier provider of boys lacrosse training in Central Indiana offering camps, clinics, leagues & tournaments. Growing the game of lacrosse & the love for it. Indy Lax Academy...find your A game!



MTB Consulting LLC

• President

  • Jan 2019 - Jan 2020

  Indianapolis, Indiana Area Dedicated to helping organizations solve critical business problems and achieve maximum efficiencies using proven, validated methodologies. Serve as change agent to deliver operational excellence thru process documentation & diagnosis, consensus building, communication & implementation. Expertise in Business Transformation, Mergers & Acquisitions, Integrations, Project Management, Process Optimization and Automation. Current Engagement- DISA Global Solutions - Houston, TX Hired… Show more Dedicated to helping organizations solve critical business problems and achieve maximum efficiencies using proven, validated methodologies. Serve as change agent to deliver operational excellence thru process documentation & diagnosis, consensus building, communication & implementation. Expertise in Business Transformation, Mergers & Acquisitions, Integrations, Project Management, Process Optimization and Automation. Current Engagement- DISA Global Solutions - Houston, TX Hired to effect business transformation for a newly acquired drug testing TPA specializing in onsite mobile collections, order processing, MRO review, results reporting and customer service. Show less



Project Lead The Way

• United States
• Primary and Secondary Education
• 200 - 300 Employee

• Vice President of Engagement Operations

  • May 2016 - Jul 2018

  Indianapolis, Indiana Area Drove the successful growth of engagement and sales operations and the effective management of the customer experience throughout the engagement process. Identified and managed support functions essential to engagement and sales force productivity including planning, reporting, goal setting and management, sales process optimization, training, program implementation, and recruiting and selection of talent. Monitored and managed the overall customer experience within engagement, providing… Show more Drove the successful growth of engagement and sales operations and the effective management of the customer experience throughout the engagement process. Identified and managed support functions essential to engagement and sales force productivity including planning, reporting, goal setting and management, sales process optimization, training, program implementation, and recruiting and selection of talent. Monitored and managed the overall customer experience within engagement, providing seamless customer service across multiple teams and exceeding customer expectations at each touch point. Led sales activities related to forecasting, planning, and budgeting processes and maintained high levels of quality, accuracy, and process consistency in Engagement operations planning efforts. Show less



First Advantage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Vice President - Operations

  • Dec 2012 - May 2016

  Indianapolis, Indiana Area Project managed all back office personnel, process integration and client migration activities related to the LexisNexis and Verification Inc. acquisitions. Delivered on $15M in annual labor cost savings, with zero service disruptions, during transition of 60+ unique processes and 500+ roles to the Global Operations Center in Bangalore, India. Produced an additional $10M in annual opex savings related to elimination of two 3rd-party vendors/suppliers and consolidation of five domestic… Show more Project managed all back office personnel, process integration and client migration activities related to the LexisNexis and Verification Inc. acquisitions. Delivered on $15M in annual labor cost savings, with zero service disruptions, during transition of 60+ unique processes and 500+ roles to the Global Operations Center in Bangalore, India. Produced an additional $10M in annual opex savings related to elimination of two 3rd-party vendors/suppliers and consolidation of five domestic facilities.

• Vice President, Operations North American Background Screening

  • Jan 2011 - Dec 2012

  Indianapolis, Indiana Area Served as business unit leader managing all aspects of the largest business segment of First Advantage, excluding Sales and IT. Reviewed / approved all operational budgets and cost improvement measures. Delivered 30% profitability improvement via labor efficiency gains and process improvements. Prepared, analyzed and presented monthly business unit performance to CEO and private equity owners. Total global staff – 400+ with serviced revenue of $100+M.

• Vice President, Support & Implementation Services

  • Aug 2008 - Jan 2011

  Indianapolis, Indiana Area Responsible for management of customer support call center, strategic account management and client migration activities. Developed high performing Professional Services team charged with implementation of enterprise / global clients and installation of all new business. Developed formal new client onboarding protocols resulting in 30% reduction in Time to Revenue. Total staff size - 85.

• Vice President - Operations, Northeast Region

  • Sep 1995 - Aug 2008

  Melville, New York and Indianapolis, Indiana Managed all back office E2E fulfillment activities related to the delivery of background screening services. Implemented numerous process improvement initiatives, via process automation, quality controls and enhanced performance management. Drove quality improvement culture that resulted in vastly improved customer retention and ultimately attainment of ISO Certification for multiple office locations. Total staff size – 150; serviced revenue of $25M.