Mark Alma SHRM-CP
Human Resources Generalist at Lakeside Book Company- Claim this Profile
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Bio
Mark Dyer
To whom it may concern; As a manager of Service Operations US Solar division, I had the honor of working with Mark Alma at Schneider Electric for approximately five years. During this period Mark effectively managed his team of commissioning engineers, and service technicians with the upmost integrity and transparency. Mark was highly respected by his team, peer of managers, and most importantly, our customers! Mark was deeply knowledgeable of the equipment that his team was commissioning and servicing. Mark always led by example. Mark and I worked together to create a formal document that identified project executions commissioning needs, both currently, and in the immediate future. A weekly coordination meeting was initiated to bring together all project execution managers, and key members of Marks team to discuss resource needs, and how they would be met. The implementation of these measures created a more focal focus of resource and customer needs, which ultimately increased customer satisfaction. Mark and I also, worked together to develop and implement a lesson learned document to track equipment issues, and how these issues were resolved. This document was utilized by both the project management teams, and commissioning engineers to expedite equipment start up and repairs. I can highly recommend Mark as a candidate for a managerial position with your firm. If I were in a position needing to hire a senior manager with Marks abilities, it would be my honor to bring him into my operation. Sincerely, Mark A. Dyer Email: mark.dyer732@gmail.com Phone: (615) 730-0885
Mark Dyer
To whom it may concern; As a manager of Service Operations US Solar division, I had the honor of working with Mark Alma at Schneider Electric for approximately five years. During this period Mark effectively managed his team of commissioning engineers, and service technicians with the upmost integrity and transparency. Mark was highly respected by his team, peer of managers, and most importantly, our customers! Mark was deeply knowledgeable of the equipment that his team was commissioning and servicing. Mark always led by example. Mark and I worked together to create a formal document that identified project executions commissioning needs, both currently, and in the immediate future. A weekly coordination meeting was initiated to bring together all project execution managers, and key members of Marks team to discuss resource needs, and how they would be met. The implementation of these measures created a more focal focus of resource and customer needs, which ultimately increased customer satisfaction. Mark and I also, worked together to develop and implement a lesson learned document to track equipment issues, and how these issues were resolved. This document was utilized by both the project management teams, and commissioning engineers to expedite equipment start up and repairs. I can highly recommend Mark as a candidate for a managerial position with your firm. If I were in a position needing to hire a senior manager with Marks abilities, it would be my honor to bring him into my operation. Sincerely, Mark A. Dyer Email: mark.dyer732@gmail.com Phone: (615) 730-0885
Mark Dyer
To whom it may concern; As a manager of Service Operations US Solar division, I had the honor of working with Mark Alma at Schneider Electric for approximately five years. During this period Mark effectively managed his team of commissioning engineers, and service technicians with the upmost integrity and transparency. Mark was highly respected by his team, peer of managers, and most importantly, our customers! Mark was deeply knowledgeable of the equipment that his team was commissioning and servicing. Mark always led by example. Mark and I worked together to create a formal document that identified project executions commissioning needs, both currently, and in the immediate future. A weekly coordination meeting was initiated to bring together all project execution managers, and key members of Marks team to discuss resource needs, and how they would be met. The implementation of these measures created a more focal focus of resource and customer needs, which ultimately increased customer satisfaction. Mark and I also, worked together to develop and implement a lesson learned document to track equipment issues, and how these issues were resolved. This document was utilized by both the project management teams, and commissioning engineers to expedite equipment start up and repairs. I can highly recommend Mark as a candidate for a managerial position with your firm. If I were in a position needing to hire a senior manager with Marks abilities, it would be my honor to bring him into my operation. Sincerely, Mark A. Dyer Email: mark.dyer732@gmail.com Phone: (615) 730-0885
Mark Dyer
To whom it may concern; As a manager of Service Operations US Solar division, I had the honor of working with Mark Alma at Schneider Electric for approximately five years. During this period Mark effectively managed his team of commissioning engineers, and service technicians with the upmost integrity and transparency. Mark was highly respected by his team, peer of managers, and most importantly, our customers! Mark was deeply knowledgeable of the equipment that his team was commissioning and servicing. Mark always led by example. Mark and I worked together to create a formal document that identified project executions commissioning needs, both currently, and in the immediate future. A weekly coordination meeting was initiated to bring together all project execution managers, and key members of Marks team to discuss resource needs, and how they would be met. The implementation of these measures created a more focal focus of resource and customer needs, which ultimately increased customer satisfaction. Mark and I also, worked together to develop and implement a lesson learned document to track equipment issues, and how these issues were resolved. This document was utilized by both the project management teams, and commissioning engineers to expedite equipment start up and repairs. I can highly recommend Mark as a candidate for a managerial position with your firm. If I were in a position needing to hire a senior manager with Marks abilities, it would be my honor to bring him into my operation. Sincerely, Mark A. Dyer Email: mark.dyer732@gmail.com Phone: (615) 730-0885
Credentials
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Lean Six Sigma Green Belt Trained
Meliora Consulting Group, Inc.Aug, 2023- Nov, 2024 -
SHRM Certified Professional (SHRM-CP)
SHRMJun, 2021- Nov, 2024
Experience
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Lakeside Book Company
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United States
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Printing Services
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300 - 400 Employee
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Human Resources Generalist
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Sep 2022 - Present
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Culligan Ultrapure
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United States
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Consumer Services
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1 - 100 Employee
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Operations Manager
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Feb 2022 - Oct 2022
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Speedread Technologies
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Indianapolis, Indiana, United States
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Manager of Operations
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Sep 2021 - Feb 2022
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Shaffer Entertainment
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United States
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Entertainment
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1 - 100 Employee
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Operations Manager
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Dec 2019 - Feb 2021
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Schneider Electric Sustainability Business
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United States
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Environmental Services
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700 & Above Employee
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Operations Manager, US Solar Business
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Nov 2012 - Aug 2019
Delivered high-level service solutions to clients operating in the U.S., Canada, Caribbean and Mexico by understanding customer needs, indentifying new opportunities, and managing key challenges. Also: - Led and supported technical experts, customer service specialists and national VIP customers by providing around-the-clock assistance, and serving as primary contact for service inquiries. Developed operational procedures, conducted safety and behavioral audits, and delivered… Show more Delivered high-level service solutions to clients operating in the U.S., Canada, Caribbean and Mexico by understanding customer needs, indentifying new opportunities, and managing key challenges. Also: - Led and supported technical experts, customer service specialists and national VIP customers by providing around-the-clock assistance, and serving as primary contact for service inquiries. Developed operational procedures, conducted safety and behavioral audits, and delivered safety/technical training. - Cultivated cross-functional relationships with stakeholders including management, sales, project management, engineering, product marketing and support staff. - Traveled regionally and nationally to understand customer needs, and provide commissioning and training support. ***Key Contributions*** - Oversaw U.S. utility scale projects, coordinated site visits, and helped build Livermore, CA and Burnaby, Canada test labs. - Achieved 100% safety record for 3 consecutive years, and developed safety newsletters and documents. Key clients included: Cypress Creek, Southern Current, Pine Gate Renewables, Origis Energy, Sonnedix, Inovateus, DEPCOM, Moss Solar, Invenergy, LendLease, Signal Energy, DTE Energy, NARENCO, EDP Renewables, ReNew Petra EPC, Blattner Energy, Duke Energy, NextEra Energy, Southern Company & Dominion Energy. Show less Delivered high-level service solutions to clients operating in the U.S., Canada, Caribbean and Mexico by understanding customer needs, indentifying new opportunities, and managing key challenges. Also: - Led and supported technical experts, customer service specialists and national VIP customers by providing around-the-clock assistance, and serving as primary contact for service inquiries. Developed operational procedures, conducted safety and behavioral audits, and delivered… Show more Delivered high-level service solutions to clients operating in the U.S., Canada, Caribbean and Mexico by understanding customer needs, indentifying new opportunities, and managing key challenges. Also: - Led and supported technical experts, customer service specialists and national VIP customers by providing around-the-clock assistance, and serving as primary contact for service inquiries. Developed operational procedures, conducted safety and behavioral audits, and delivered safety/technical training. - Cultivated cross-functional relationships with stakeholders including management, sales, project management, engineering, product marketing and support staff. - Traveled regionally and nationally to understand customer needs, and provide commissioning and training support. ***Key Contributions*** - Oversaw U.S. utility scale projects, coordinated site visits, and helped build Livermore, CA and Burnaby, Canada test labs. - Achieved 100% safety record for 3 consecutive years, and developed safety newsletters and documents. Key clients included: Cypress Creek, Southern Current, Pine Gate Renewables, Origis Energy, Sonnedix, Inovateus, DEPCOM, Moss Solar, Invenergy, LendLease, Signal Energy, DTE Energy, NARENCO, EDP Renewables, ReNew Petra EPC, Blattner Energy, Duke Energy, NextEra Energy, Southern Company & Dominion Energy. Show less
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Transcontinental
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Fremont, California
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MAIN PRESS OPERATOR & PRESS MAINTENANCE
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Jan 2009 - Nov 2012
Worked alongside team of German engineers to design and construct five-story, state of the art Manroland printing press. Also: - Served on team responsible for redesigning and San Francisco Chronicle with high-gloss paper and a new HD look. - Maintained press before, during and after runs, and completed training on Kodak plate printer and HK inventory systems. Worked alongside team of German engineers to design and construct five-story, state of the art Manroland printing press. Also: - Served on team responsible for redesigning and San Francisco Chronicle with high-gloss paper and a new HD look. - Maintained press before, during and after runs, and completed training on Kodak plate printer and HK inventory systems.
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Nano ISI
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Santa Clara, California
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FIELD SERVICE REPRESENTATIVE & TEST TECHNICIAN
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Jan 2008 - Jan 2009
Delivered test training and consultation services including: - Test Development & Consulting For Test & Manufacture Design - Yield Enhancement & Failure Analysis - Debugging, ESD & Latch-Up - PCB Design ***Key Contribution** Traveled to customer facilities across U.S. to repair, calibrate and present new solutions. Delivered test training and consultation services including: - Test Development & Consulting For Test & Manufacture Design - Yield Enhancement & Failure Analysis - Debugging, ESD & Latch-Up - PCB Design ***Key Contribution** Traveled to customer facilities across U.S. to repair, calibrate and present new solutions.
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Education
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2020 - 2021
Strayer University
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2018 - 2020
Strayer University
Associate of Science - AS, Business, Management, Marketing, and Related Support Services -
American High School
Community
