Experience

Hennepin County Library

• United States
• Libraries
• 300 - 400 Employee

• Library Clerk

  • Feb 2022 - Present

  Materials handling, customer service, technology assistance Materials handling, customer service, technology assistance



Holy Childhood Catholic Church

• St. Paul, MN

• Singer

  • Nov 2015 - Present

  Attend choir rehearsals and perform mass and service music for Sunday worship. Attend choir rehearsals and perform mass and service music for Sunday worship.



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Customer Service Representative

  • Aug 2020 - Feb 2022

  Answer incoming calls and effectively troubleshoot issues or redirect callers, fulfill orders, stay updated on new policies and procedures Q2 top performer 2021 Answer incoming calls and effectively troubleshoot issues or redirect callers, fulfill orders, stay updated on new policies and procedures Q2 top performer 2021



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2020 - Mar 2020

  At my most recent assignment, I worked on a team at a financial firm to maintain office common spaces and cafes. We restocked office and cafe supplies, set up rooms for trainings, and dealt with office mail. I also worked at the reception desk to handle incoming deliveries and catering, and to track visitors, temporary badges, and upcoming training set ups. This firm used Google Suite, as well as a scheduling software. This position ended due to the office closing because of COVID-19. At my most recent assignment, I worked on a team at a financial firm to maintain office common spaces and cafes. We restocked office and cafe supplies, set up rooms for trainings, and dealt with office mail. I also worked at the reception desk to handle incoming deliveries and catering, and to track visitors, temporary badges, and upcoming training set ups. This firm used Google Suite, as well as a scheduling software. This position ended due to the office closing because of COVID-19.



Minnesota Orchestra

• United States
• Musicians
• 1 - 100 Employee

• Ticket Services Supervisor and Front Desk

  • Sep 2017 - Jan 2020

  Train new hires, provide feedback, fulfill house ticket orders, count money, control access to offices, sign for packages, process ticket orders.

• Ticket Services Associate

  • Sep 2015 - Jan 2020

  Answer questions, process ticket sales and exchange via phone and internet, work the Box Office at the hall during the week and before performances, resolve customer service issues, maintain customer database, operate electronic door system, keep track of packages and visitors to stage door, maintain communication during events.

• Sommerfest Lead

  • Jul 2016 - Jul 2016

  Managed Sommerfest Activity Attendants and Street Team staff, helped set up and tear down for events, offer feedback, maintain activity stations, answer questions.



The Saint Paul Chamber Orchestra

• United States
• Musicians
• 1 - 100 Employee

• Concert Supervisor

  • Nov 2016 - Mar 2018

  Train new hires, transport box office equipment to and from venues, set up box office, handle customer service issues, work with onsite staff.

• Ticket Office Associate

  • Mar 2016 - Mar 2018

  Answer phone calls, process subscriptions and ticket memberships, contact members about missed payments, train new staff.



Ordway Center for the Performing Arts

• Performing Arts
• 1 - 100 Employee

• Usher

  • Oct 2015 - May 2016

  Clean theater, answer patron questions, seat patrons, assist with any issues or questions during performances. Clean theater, answer patron questions, seat patrons, assist with any issues or questions during performances.



Church of the Epiphany

• United States
• Religious Institutions
• 1 - 100 Employee

• Soprano Section Leader

  • Oct 2014 - Nov 2015

  As a section leader, I answer questions and strengthen the section, working with the director. As a section leader, I answer questions and strengthen the section, working with the director.



T&H Delivery, Inc.

• St. Paul, MN

• Administrative Assistant/Assistant Manager

  • Aug 2014 - Aug 2015

  My role started out as administrative, but evolved to include some management tasks. I used software to track deliveries, route trucks, and help resolve customer issues. I also created job postings using several job posting websites, selected candidates, and set up interviews. The administrative part of my duties included the use of Microsoft Excel, Microsoft Word, Gmail, and Google Docs. I answered phone calls and proofread, scanned, filed, and documented driver paperwork. My role started out as administrative, but evolved to include some management tasks. I used software to track deliveries, route trucks, and help resolve customer issues. I also created job postings using several job posting websites, selected candidates, and set up interviews. The administrative part of my duties included the use of Microsoft Excel, Microsoft Word, Gmail, and Google Docs. I answered phone calls and proofread, scanned, filed, and documented driver paperwork.



Good Samaritan Society

• Hospitals and Health Care
• 700 & Above Employee

• Intern

  • Oct 2013 - Apr 2014

  As an intern, I led groups and did one on one visits. I was active on all of our units, providing programming for a variety of functioning and cognitive levels. I also worked on musical skills and completed assignments. As an intern, I led groups and did one on one visits. I was active on all of our units, providing programming for a variety of functioning and cognitive levels. I also worked on musical skills and completed assignments.



Opera Theatre of Saint Louis

• Non-profit Organizations
• 1 - 100 Employee

• Usher

  • 2010 - 2013



Repertory Theatre of St. Louis

• United States
• Entertainment Providers
• 1 - 100 Employee

• Usher

  • 2010 - 2012