Experience

Therapy Brands

• United States
• Software Development
• 200 - 300 Employee

• Sales and Marketing Analyst

  • Aug 2022 - Present



Freedom Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Email Marketing Analyst Manager

  • Aug 2021 - Aug 2022

  Remote

• Director of Lead Management

  • Jan 2021 - Aug 2021



Churchill Mortgage Corporation NMLS # 1591

• United States
• Financial Services
• 400 - 500 Employee

• Data Analyst Team Lead

  • Jan 2020 - Jan 2021

• Software Systems Administrator/ Product Owner

  • Oct 2017 - Jan 2020

  • Upkeep, configuration, and reliable operation of systems and applications • Administration, implementation, and technical support of three main systems • Training and communicating with customers, co-workers, and vendors • Creating and maintaining training materials, documentation, and job aides pertaining to core software applications • Troubleshooting, integrating, and updating systems



Xtend Healthcare, LLC

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Customer Service Representative

  • Aug 2015 - Oct 2017

  • Phone based customer service for medical services. • Maintaining detailed records of calls and procedures. • Adhering to strict compliance and HIPAA regulations. • Among the top 10% of elite performers every month since hire date.



Platinum Performance INC

• Assistant Manager

  • Feb 2011 - Aug 2016

  • Scheduling, training, and directing a staff of 10-12 employees. • Maintaining records: goods received/utilized, personnel, etc. • Performing sales floor work, greeting and assisting customers, resolving customer complaints. • Interviewing and hiring staff to fulfill needs as based on sales forecasting. • Coordinated my staff through use of personally created charts, graphs, and job aides which were then adopted and implemented throughout the franchise that I work for.