Partner Executive/Senior Coordinator/Accreditation Specialist

• Jan 2018 - Present

As a Partner Executive, I support our partners worldwide with matters concerning accreditation, ordering, invoicing. I work together with my colleagues to consistently evaluate and improve our processes and communication. I find solutions for any out-of-the-box wishes and keep aligning our services to fit our partners, no matter their location.

Accreditation Employee

• Aug 2015 - Jan 2018

- Working and communicating with (international) partners concerning the accreditation process and contracts.- Directing the audit process, auditing persons/organizations, coordinating external auditors. - Processing and reviewing applications according to accreditation guidelines.- Supplying input to improve the accreditation process.

Teamleider Contact Service Center

• Jan 2013 - Aug 2015

Senior Contact Service Center

• Dec 2011 - Dec 2012

Provide customer service, improve quality of service, participate in projects, contact person for partners of EXIN, train new co-workers, keyuser of application, substitute for the team leader during holidays.

Contact Service Center Employee

• Jun 2011 - Nov 2011

Customer Support Employee

• Feb 2010 - Jun 2011

Customer Service, resolve issues, write letters on behalf of the Board of Directors, improve application, embed customer service processes for NS Fiets, write work instructions for the processes and the application, instruct co-workers. Customer Service, resolve issues, write letters on behalf of the Board of Directors, improve application, embed customer service processes for NS Fiets, write work instructions for the processes and the application, instruct co-workers.