Product Owner | Sales & Customer Service | Product & Vendor Relations at Bunzl Continental Europe

• Sep 2021 - Present

IT Business Consultant Sales & Customer Service bij Bunzl Outsourcing Services

• Oct 2017 - Sep 2021

Store Manager

• Jan 2017 - Sep 2017

Our Hilti Stores provide on-hand inventory, expert technical advice, product training, minor repairs and diagnostic services.As Hilti Store Manager I was responsible for➣Leading and developing the Hilti Store team (17 fte)➣Analyzing and evaluation current Store set-up➣Rebranding and realignment to Global strategy➣Optimizing Store processes (stock, order entry, obsolescence)➣Full adaptation of SAP

Customer Service Manager & Local Process Expert CRM

• Dec 2014 - Apr 2017

Hilti provides leading-edge technology to the global construction industry. Hilti products, systems & services offer the construction professional innovative solutions with outstanding added value. ➣Leading and developing the customer service team (7 fte, callcenter environment)➣Setting & monitoring both departmental and employee KPI´s ➣Optimizing departmental processes➣Managing customer issue escalation➣Responsible for training new hires on CRM7➣Data analysis & reporting for key CRM topics➣Implementation & optimization for software updates & expansions Show less

Customer Service Manager International

• Oct 2011 - Sep 2014

Natus is a leading provider of healthcare products including computerized neurodiagnostic systems for audiology, neurology, polysomnography, and neonatology, as well as newborn care products. ➣Leading and developing the customer service Team (3-9 fte) ➣Manage customer issue escalations including customer visits ➣Restructuring operations through three acquisitions and one site closing (teams in Amsterdam, Bordeaux and Munich) ➣Merging the customer operations business flows from the acquired businesses ➣Implementation of new business software (Oracle Business Suite) across different sites and departments ➣Employee training ➣Defining KPI’s and using these in daily management ➣Co-supervising warehouse and logistic operations ➣Ensuring compliance through NCR and CAPA management (ISO13485, FDA) ➣Backlog and revenue-to-go reporting at month and quarter end ➣Fulfilment planning together in close cooperation with supply chain ➣Owner of customer master data Show less

Warehouse & Customer Service Manager

• Apr 2006 - Jan 2012

Embla is the largest company in the world to focus solely on sleep diagnostics and has a wide spectrum of innovative sleep diagnostic solutions to offer ➣ Daily operational lead for customer service, warehouse & logistics and RMA department (6 fte) ➣ Changed warehouse operations from 3rd party to in-house ➣ Succesful implementation of new ERP system (Microsoft Great Plains) Embla is the largest company in the world to focus solely on sleep diagnostics and has a wide spectrum of innovative sleep diagnostic solutions to offer ➣ Daily operational lead for customer service, warehouse & logistics and RMA department (6 fte) ➣ Changed warehouse operations from 3rd party to in-house ➣ Succesful implementation of new ERP system (Microsoft Great Plains)

Data and Systems administrator

• Feb 2004 - Apr 2006

➣ Implemented new business software for planning department ➣ Implemented new Quality Management System ➣ Implemented new business software for planning department ➣ Implemented new Quality Management System