Experience

Marathonbet

• Guernsey
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Fraud Team Leader

  • May 2023 - Present

  • Leading the shift within the Anti-Fraud department. • Acting as the first point of escalation and providing continuous support, guidance and direction to Fraud Analysts. • Tracking daily work activity and producing reports as required.• Dealing with difficult customer issues. • Ensuring that all customer incidents are managed in a timely and appropriate manner and that accurate records of all incoming queries are kept. • Performing other ad hoc tasks as required. • Supporting the Fraud Manager and Assistant Fraud Manager in leading the Anti-Fraud team to deliver a fast and efficient Fraud function. • Continuously monitoring team performance in order to achieve and surpass KPI’s and SLA’s. • Assisting with recruitment, orientation and training activities as required. Show less

• Senior Fraud Analyst

  • Nov 2022 - May 2023

  Customer verification; Fraud screening;Responding to dispute/fraud notifications;KYC checks;Review daily transactions;Dealing with issues escalated by the other departments;Meeting SLA;Conducting video identification;Casino checks.

• Fraud Analyst

  • Dec 2021 - May 2023

  - Analysis of gaming accounts to preventfraudulent activities;- Processing clients / other departmentsrequests using OTRS;- Detection of new methods of fraud;- Analysis of customer's documentation fordifferent jurisdictions in accordance withcompany's policy;- Working with Confluence;- Preparation of KYC reports;- Transaction monitoring for potential paymentmethod fraud;