HRD

• Feb 2022 - Present

Head of People Operations

• Jul 2021 - Oct 2021

These are the spheres I was actively involved in:- Staffing in cooperation with the delivery and the management teams- Design and implementation of the OKRs for the HR department- Retention of the technical talents- Supervision of company's recruitment, Lviv events, Lviv HR, office administration

Senior People Operations Manager

• Jan 2020 - Jun 2021

Among the parts of my responsibilities one can find:- Supervision of company's recruitment- Staffing in cooperation with the delivery and the management teams- Supervision of Lviv events- Supervision of onboarding, adaptation, and offboarding- Retention, including one-to-ones & conflict resolution

HR Specialist

• Sep 2017 - Jan 2020

The areas I worked with consisted of:- Recruitment for .NET, JavaScript, PHP, DevOps, Marketing, HR and other positions- Onboarding & adaptation- Retention, including one-to-ones & conflict resolution- Maintenance of internal documentation, including vacations, people documents- Offboarding- Preparing internal newsletter

HR Assistant

• Feb 2017 - Sep 2017

My responsibilities included: - Recruiting and staffing - Organizing onboarding procedures and adaptation - Participating in annual HR interviews with staff - Organizing social activities, parties, team-buildings - Supervising staff, liaising with managers and other colleagues - Participating in administrative meetings with managers - Maintaining HR records, HR policies, procedures, etc. - Preparing HR reports, analysis, presentations My responsibilities included: - Recruiting and staffing - Organizing onboarding procedures and adaptation - Participating in annual HR interviews with staff - Organizing social activities, parties, team-buildings - Supervising staff, liaising with managers and other colleagues - Participating in administrative meetings with managers - Maintaining HR records, HR policies, procedures, etc. - Preparing HR reports, analysis, presentations

HR Assistant

• Apr 2016 - Dec 2016

Mes tâches de l’assistante RH consistent à: - Traitement du courrier administratif - Recrutement (recevoir des candidats, transmettre des dossiers, répondre aux candidats) - Gestion des documents administratives (fiche d'absence, planning de formation, planning de stage) - Préparation et mise à jour du livret d’accueil Mes tâches de l’assistante RH consistent à: - Traitement du courrier administratif - Recrutement (recevoir des candidats, transmettre des dossiers, répondre aux candidats) - Gestion des documents administratives (fiche d'absence, planning de formation, planning de stage) - Préparation et mise à jour du livret d’accueil

Bilingual Member Relations Agent

• Mar 2016 - Nov 2016

Tasks I worked with consisted of: - Moderating member exchanges and the website content - Responding to users’ questions and requests - Processing complaints and claims in a timely manner - Gathering and communicating the feedback - Improving the overall member experience Tasks I worked with consisted of: - Moderating member exchanges and the website content - Responding to users’ questions and requests - Processing complaints and claims in a timely manner - Gathering and communicating the feedback - Improving the overall member experience

Сlient services

• Jun 2015 - Dec 2015

My responsibilities included: - Welcoming the guests/Answering to their inquiries - Ensuring the best experience during the service (explaining the service provided, managing waiting list) - Managing cash flow - Realisation of immediate bank transactions - Collecting and transferring feedbacks in order to improve the service My responsibilities included: - Welcoming the guests/Answering to their inquiries - Ensuring the best experience during the service (explaining the service provided, managing waiting list) - Managing cash flow - Realisation of immediate bank transactions - Collecting and transferring feedbacks in order to improve the service

Sales Promoter

• Jun 2015 - Nov 2015

My duties included, but were not limited to: - Setting and achieving sales goals (team and individual) - Greeting customers in a professional and engaging manner - Building relationships with customers (suggest purchase options, contacting them to follow up their satisfaction about the service) - Work as a team player to ensure each customer receives the best service possible - Consistently seeking new product knowledge to act as an expert for the customer My duties included, but were not limited to: - Setting and achieving sales goals (team and individual) - Greeting customers in a professional and engaging manner - Building relationships with customers (suggest purchase options, contacting them to follow up their satisfaction about the service) - Work as a team player to ensure each customer receives the best service possible - Consistently seeking new product knowledge to act as an expert for the customer