Experience

Devellar

• Ukraine
• Technology, Information and Internet
• 1 - 100 Employee

• Product Quality Assurance Manager

  • Oct 2018 - Present

  • Conduct service process audit and analysis as well as monitor customer complaints to help enhance internal processes and customer experience. • Provide detailed reports on service-related issues and current trends. • Develop improvements for client’s operations based on the feedback. • Analyze, rework and enhance discount creation process resulting in the implementation of effective initiatives in discount providing process. • Review and rearrange automatic system emails to set up the correct and comprehensive email distribution process. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Quality expert

  • Sep 2013 - Oct 2018

  • organization, participation and conduct of QMS internal audits (ISO 9001); • organization and support of QMS (ISO 9001) certification and supervision audits; • implementation and maintenance of documentation on the QMS, development of training materials for staff; • development, revision and improvement of QMS processes, monitoring of achievement of quality objectives, preparation of regular quality reports; • preparation of QMS review reports (including English); • participation in the revision of customer complaints classifier; • participation in the revision of accidents management process and customer complaints reception and processing process; • development of methods for assessing the level of claims in the direction of client services, assessing the quality of releases and changes in key IT systems; • regular monitoring of client service and self-service services (organization and performance). Show less



VIDI

• Netherlands
• Insurance
• 1 - 100 Employee

• Deputy Head of Internal Audit

  • Apr 2012 - Sep 2013

  • Caring out of internal audits QMS (planned as well as unplanned); • Checking results execution according to established regulation, keeping records and reports on internal audits results; • Participating in development of corrective and preventive actions for the purpose of elimination unconformity reasons; • Organization and leading of QMS internal audits results meeting; • Preparing of QMS internal audits results detailed report with applying statistics methods; • Control and monitoring of corrective and preventive actions fulfilling, also abiding due dates; • Developing and implementation of internal audits programs and charts, accompanying documents; • Control and periodical inspection of corporate rules and standards fulfilling by employees. Show less