Mariusz Gurgas
Senior IT Support at Grupa Allegro Sp. z o.o.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
angielski -
Topline Score
Bio
Credentials
-
Microsoft Certified Desktop Support Technician
Microsoft -
Microsoft Certified Systems Engineer
Microsoft
Experience
-
-
Senior IT Support
-
Sep 2013 - Present
Log all issues into Jira, updating activities to case and escalate casesAttempt to provide resolution on the first interaction with customersEnsure that all required files are gathered and available prior to escalating an issue to Second Line SupportBe available and accessible to fellow co-workersBe able to achieve broad understanding of Allegro's systemsPerform duties assigned by managementHandle multiple cases at the same time with varying degrees of severity
-
-
IT Support
-
Dec 2012 - Aug 2013
Provide 1st and 2nd Line IT support for over 50 internal usersInstalling new software, removing viruses and spywareConfiguring new computers with company’s specification Troubleshoot Microsoft Windows, XP,7, MS Office and other common softwareConfiguring wired and wireless network
-
-
-
Intel Corporation
-
United States
-
Semiconductor Manufacturing
-
700 & Above Employee
-
EMEA Tier II – Technical Support Engineer
-
Jul 2011 - Dec 2012
Advanced support to all external customers working with McAfee products such as Endpoint Encryption for PC, Endpoint Encryption for Files and Folders, Encrypted USB Troubleshooting cases escalated from Tier 1 and sales escalations Provide proactive assistance to all Tier 1 support groups Share knowledge and provide articles to the Knowledge Base team Ensure that all required files are gathered and available prior to escalating an issue to Tier III Establishing effective lines of communication with Tier III and management Provide advance training on supported products for new members of the Tier I support Maintain lab environment to reproduce and troubleshoot issues raised by customers Perform duties assigned by management Show less
-
-
-
McAfee
-
United States
-
Computer and Network Security
-
EMEA - Tier I – Technical Support Engineer
-
Apr 2010 - Jul 2011
Provide proactive and reactive assistance to all external customer working with McAfee products Log all issues into Insight, updating activities to case and escalate cases Attempt to provide resolution on the first interaction with customers Ensure that all required files are gathered and available prior to escalating an issue to Tier II Be available and accessible to fellow co-workers Be able to achieve broad understanding of over 30 products of McAfee Perform duties assigned by management Handle multiple cases at the same time with varying degrees of severity Show less
-
-
-
Maplin Electronics
-
United Kingdom
-
IT Specialist
-
Jun 2006 - Apr 2010
Provide leadership in a group of 10 members of staff Provide 1st Line IT support via telephone or remote access Provide Customer support with computing and networking equipment Actively develop junior members of staff Provide leadership in a group of 10 members of staff Provide 1st Line IT support via telephone or remote access Provide Customer support with computing and networking equipment Actively develop junior members of staff
-
-
-
-
IT Helpdesk
-
Sep 2001 - Apr 2006
Provide 1st and 2nd Line IT support for more than 1600 users via phone, email and remote support Installing new software, removing viruses and spyware Configuring new computers with company’s specification Troubleshoot Microsoft Windows 2000, XP, MS Office, Lotus Notes and other common software Configuring wired and wireless network Troubleshoot ADSL, DSL, TCP/IP, DNS Implementing new projects and procedures Improving Helpdesk database Actively develop junior members of staff Ensuring all deadlines are met Show less
-
-
Education
-
2001 - 2005
College of Communication and Management in Poznan, Poland
Bachelor’s Degree, IT and Communication in Business -
1997 - 2001
XVII Secondary School, Poland
Community
