Experience

MIND CTI

• United States
• Software Development
• 100 - 200 Employee

• Technical Support Team Leader

  • Feb 2022 - Present

• Technical Support Engineer

  • Oct 2016 - Feb 2022

  MIND is a global provider of real-time, product mediation, call accounting software, billing and customer care solutions for voice, data and content services.MIND has a wide portfolio with over 20 clients, such as:* Cross Wireless - Oklahoma, USA* Pelephone Communications - Petah Tikva, Israel* Moldtelecom - Chisinau, Moldova* Docomo Pacific - Guam, USA* Telestra Australia - Australia* KDDI - Tokyo, Japan* Internet Solutions(IS) - Johannesburg, South Africa* Iristel - Toronto, Canada* Vodafone - Istanbul, TurkeySummary of main tasks as a Technical Support Engineer:* Providing remote customer support via ticketing system, e-mail, phone, Skype;* Providing on-site support (ASTCA);* Work closely with customers to collect and understand business requirements; * Troubleshooting billing related issues;* Performing Service Pack upgrade;* Discovering and reporting software bugs;* Applying bug hot fixes;* Solving and reproducing issues reported by the customer based on provided input;Project experience:* Moldtelecom - Chisinau, Moldova - Support Engineer (March 2016 - July 2019);* IS (Internet Solutions) - Johannesburg, South Africa - Support Engineer (March 2016 - November 2021);* Telbo - Kralendijk, Caribbean Netherlands - Support Engineer (July 2019 - Present);* Vodafone - Istanbul, Turkey - Support Engineer (July 2019 - Present);* iConnect - Guam - Support Engineer (July 2019 - January 2021);* Cross Wireless - Oklahoma, USA- Support Engineer (July 2019 - Present);* Iristel - Monreal, Canada- Support Engineer (July 2019 - Present);On-site travels:* MIND office - Maryland, USA - Support Engineer (February 2018 - July 2018);* ASTCA - American Samoa - On-site Engineer (September 2019 - October 2019); Show less