Marius Jordaan
Snr MAC Co-Ordinator at +OneX- Claim this Profile
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English -
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Afrikaans -
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Engigh Full professional proficiency
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Afrikaans Full professional proficiency
Topline Score
Bio
Credentials
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Protection of Personal Information Act
Compliance Online (Pty) Ltd.Jul, 2021- Sep, 2024
Experience
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+OneX
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South Africa
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IT Services and IT Consulting
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100 - 200 Employee
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Snr MAC Co-Ordinator
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Oct 2020 - Present
• Manage the Mac department in providing ongoing support to the internal business departments and external customers in order to meet the overall business objectives as defined. • Meet all financial and performance targets as agreed by maximizing sales revenue, productivity and staff resources to ensure profitability. • Develop and grow the Mac business with the changing environment and new customer demands. • To ensure the efficiency and effectiveness of the MAC Coordination process in attending to service calls logged at the Nashua Communication CIC,in that the Mac service requests are addressed and resolved timeously. • To appropriately address all queries and escalations from internal staff and customers, by taking ownership and efficiently driving the timely resolution of escalations, to ensure a high level of customer satisfaction. • To monitor and report on the performance of the MAC department, effective balancing of workloads between team members in the Mac Department Team, thus ensuring a prioritized approach in meeting objectives and business targets. • To assist, motivate and develop the Mac Coordinator team by ensuring that set performance standards are managed, skills and gaps are identified, and that appropriate training is scheduled and implemented. • To monitor and manage the Vendor support teams, by ensuring workloads are equally shared, and by monitoring their quality costs and service delivery timeframes, thus ensuring a healthy business relationship and improving customer satisfaction. • Compliance: To adhere to rules and regulations and safety as laid down by the Company policy and Business Conduct Guidelines. Adhere to the quality standards as laid out by the ISO procedures and service and contract specific requirements. Ensure protection and privacy of sensitive documentation and information relating to the Customer and Plus1X Communications Act as a true ambassador of the organization . Show less
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Nashua Communications (Pty) Ltd
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South Africa
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IT Services and IT Consulting
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100 - 200 Employee
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Snr MAC Co-Ordinator
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May 2012 - Sep 2020
• Manage the Mac department in providing ongoing support to the internal business departments and external customers in order to meet the overall business objectives as defined. • Meet all financial and performance targets as agreed by maximizing sales revenue, productivity and staff resources to ensure profitability. • Develop and grow the Mac business with the changing environment and new customer demands. • To ensure the efficiency and effectiveness of the MAC Coordination process in attending to service calls logged at the Nashua Communication CIC,in that the Mac service requests are addressed and resolved timeously. • To appropriately address all queries and escalations from internal staff and customers, by taking ownership and efficiently driving the timely resolution of escalations, to ensure a high level of customer satisfaction. • To monitor and report on the performance of the MAC department, effective balancing of workloads between team members in the Mac Department Team, thus ensuring a prioritized approach in meeting objectives and business targets. • To assist, motivate and develop the Mac Coordinator team by ensuring that set performance standards are managed, skills and gaps are identified, and that appropriate training is scheduled and implemented. • To monitor and manage the Vendor support teams, by ensuring workloads are equally shared, and by monitoring their quality costs and service delivery timeframes, thus ensuring a healthy business relationship and improving customer satisfaction. • Compliance: To adhere to rules and regulations and safety as laid down by the Company policy and Business Conduct Guidelines. Adhere to the quality standards as laid out by the ISO procedures and service and contract specific requirements. Ensure protection and privacy of sensitive documentation and information relating to the Customer and Nashua Communications Act as a true ambassador of the organization . Show less
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Self-Employed
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Real Estate
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1 - 100 Employee
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Business Owner
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Apr 2009 - May 2012
• 100% Self Owned • Supervise staff • Maintenance of equipment and vehicle. • Interaction with customers. • Invoices/quotations • Income and expense statements for each month • 100% Self Owned • Supervise staff • Maintenance of equipment and vehicle. • Interaction with customers. • Invoices/quotations • Income and expense statements for each month
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Siemens
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Germany
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Automation Machinery Manufacturing
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700 & Above Employee
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Supervisor
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Sep 1998 - Mar 2009
• Supervise junior Mac staff and contractors in his area, within the scope of the Mac Service Department and to customer requirements, for both chargeable and contract work;• Institution of disciplinary action when necessary as laid down by Siemens Human Resources procedures; • Motivation of staff members under his supervision, including regular meetings to discuss problems and encourage team work;• Perform staff dialogues when necessary;• Provide knowledge and guidance toward staff;• Utilize subcontractors where necessary;• Allocation of tools and instrumentation, including possible additional tools, petty materials and spares which must be ordered, bought and supplied if warranted and recorded must be kept of the movement of the tools and material for the respective technicians;• Responsible for the correctness of all administrative work deriving through him from his staff i.e. time sheets, leave reports, log sheets, reports etc. All time sheets must be checked and approved by him.• Control the proper upkeep and general conditions of his staffs transport e.g.: appearance, service, road-worthiness and safety;• Provide and facilitate the necessary training, technical and administration for the staff under this control;• Visit his staff frequently and exert proper control to ensure the smooth running of all operations in his area; Show less
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Technician/Systems Engineer
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Sep 1994 - Sep 1998
• Provide first line support to customers and for technical queries with regards to all PABX and related Equipment;• Attend to logged service calls on a first line basis by contacting the clients directly (on site);• Keep the customer informed at all times of the progress regarding the fault/problems;• Perform all work in a professional manner and cost effective;• Keep your superior informed at all times of all office and work related issues;• Apply high quality standards to all work related issues;• Provide third line support to customers of the PABX related and related equipment provided/supported by Siemens;• Ensure that customer complaints are strictly dealt with at all times;• Complete all administrative work correctly and timeously;• To perform 24 hour standby duties;• Motor vehicle used to perform site visits to be maintained; and• Tools to be in working order. Show less
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Telkom
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Türkiye
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Telecommunications
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1 - 100 Employee
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Technician
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Jan 1986 - Sep 1994
• Maintenance of Electromechanical Telephone Exchange and PCM; • Fault finding and fixing; • Circuit reading; • Patrol and alarm faults; • Testing automatic routines and fixing faults; • Translations; • Tracing calls; • Subscriber line faults; • Test and accept grading; • Maintenance of 50v batteries; • Junctions between exchanges; • BME/QMSE; • Ordering of spares; • Implement lower level modifications; • Test correct working of all security/fire alarms; • Give lower level technical assistance; • Check functioning of air plant and record readings; • Adjust and lubricate electromechanical equipment; • Check power equipment and record readings; • Report service failures to Supervisors; and • Safety duties. Show less
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Education
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2015 - 2016
University of South Africa/Universiteit van Suid-Afrika
Programme in Basic ,Intermediate, Advanced Project Management 2015, Project Management -
2001 - 2002
University of South Africa/Universiteit van Suid-Afrika
Certificate at SBL (Unisa), Midrand, Gauteng, South Africa, Business Administration and Management, General -
1991 - 1992
Johannesburg Technical College, Gauteng, South Africa
National Technical Diploma (N 6), Telecommunications -
1981 - 1985
Queensburgh Boys High School, Durban, Kwa-Zulu Natal South Africa
High School, 12 (Matric)
Community
