Research Analyst

• Feb 2023 - Present

Mobile Technology and Asset Management Consultant

• Oct 2020 - Feb 2023

Utilize Microsoft Excel to assign, track and complete tasks under minimal supervision and tight deadlines in a virtual environment. Manage spreadsheets and maintain data currency to ensure accurate data availability for managers. Provide customer services to our city employees to solve their technical issues efficiently. Utilize Microsoft Excel to assign, track and complete tasks under minimal supervision and tight deadlines in a virtual environment. Manage spreadsheets and maintain data currency to ensure accurate data availability for managers. Provide customer services to our city employees to solve their technical issues efficiently.

Computer Associate Intern (Asset Management Department)

• Feb 2017 - Dec 2019

Completed a mobile and tablet project distribution to over 300 users in the agency which included preparing user agreements, receipts, troubleshooting devices, and keeping track of distribution using Microsoft Excel and Word. Created, assigned, updated, and closed approximately 350 tickets and tasks monthly related to computer or mobile assistance. Performed data entry into the ServiceDesk+ ticketing system while also maintaining computer and manual filing systems such as tickets, contract and confidential paperwork. Show less

SEEK Team Leader

• Sep 2016 - May 2019

Provided leadership and direction to the organization. Ensured the completion of 20+ students of community service. Kept records of attendance and punctuality of students.

SEEK Peer Mentor

• Jun 2017 - Dec 2017

Developed and maintained relationship with first year college students. Discussed any mentee concerns with the Program Director. Participated in training, programs, and activities to succeed as a SEEK Peer Mentor.

Tutor

• Sep 2013 - Sep 2016

Built relationship with teacher and parent to understand student needs. Helped student review on the weekdays to understand previous lessons including Math and English. Developed unique strategies to help student raise her her grades in subjects she needed assistance. Built relationship with teacher and parent to understand student needs. Helped student review on the weekdays to understand previous lessons including Math and English. Developed unique strategies to help student raise her her grades in subjects she needed assistance.

Sales Associate

• Oct 2014 - Jan 2016

Provided customer service for major sales events including maintaining an orderly appearance throughout the sales floor. Increased sales by directing customers to merchandise within the store and load new merchandise shipments. Provided customer service for major sales events including maintaining an orderly appearance throughout the sales floor. Increased sales by directing customers to merchandise within the store and load new merchandise shipments.

Senior Class Secretary

• Oct 2013 - Jun 2014

Informed over 100 Seniors about upcoming events and Senior dues. Worked closely with other officers and Seniors to meet deadlines and activities. Informed over 100 Seniors about upcoming events and Senior dues. Worked closely with other officers and Seniors to meet deadlines and activities.

Clerical Associate

• Jul 2012 - Aug 2012

Processed incoming and outgoing referrals online. Ensured providers and patients were notified for appointments. Mailed appointment notices to patients. Processed incoming and outgoing referrals online. Ensured providers and patients were notified for appointments. Mailed appointment notices to patients.