Experience

Life Storage

• United States
• Consumer Services
• 400 - 500 Employee

• Store Manager

  • Jun 2022 - Present

  •Managing the day to day operations of the site •Coaching and developing associate to maximize success and selling potential •Reinforcing clear and aligned expectations, performance and accountability with all associates •Renting storage spaces & selling store merchandise •Working face-to-face with customers, providing excellent service and build excellent rapport with new and existing customers, while enhancing your customer service and sales skills and experience •Accepting… Show more •Managing the day to day operations of the site •Coaching and developing associate to maximize success and selling potential •Reinforcing clear and aligned expectations, performance and accountability with all associates •Renting storage spaces & selling store merchandise •Working face-to-face with customers, providing excellent service and build excellent rapport with new and existing customers, while enhancing your customer service and sales skills and experience •Accepting payments and completing daily bank deposits •Keeping the property and office clean and tidy. Walking around the property performing lock checks and showing the units to customers •Other general office duties Recognition and accomplishments: .Maintaining AR under 3% every quarter. .Achieving incentives goals every quarter. .Achieving 6 of 6 KPI every quarter, Show less



Freelance

• Maketing Manager & Graphic Designer at Night Owls Toys & Collectibles

  • Sep 2021 - Present



Sunglass Hut

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Store Manager

  • Aug 2020 - Sep 2021

  Yonkers, New York, United States



GameStop

• United States
• Retail
• 700 & Above Employee

• Store Leader-SGL-DL

  • Aug 2013 - Aug 2020

  Queens NY •Recruit, develop and retain talent resulting to future senior game advisors, assistant store leaders and store leaders. • Create a strong selling and customer service culture environment. • Perform and execute all marketing updates and store duties successfully. • Conduct weekly and monthly performances reviews to focus on miss opportunities then develop and role play that resulted to successful turn over. • Maintain a clean and organize store at company's NCO standards. •… Show more •Recruit, develop and retain talent resulting to future senior game advisors, assistant store leaders and store leaders. • Create a strong selling and customer service culture environment. • Perform and execute all marketing updates and store duties successfully. • Conduct weekly and monthly performances reviews to focus on miss opportunities then develop and role play that resulted to successful turn over. • Maintain a clean and organize store at company's NCO standards. • Submit positive feedback on Workday for staff members driving sales, profit and achieving goals. Recognition of accomplishments: 2015 President's Club: Top 20 Store Leader out of 4,0000 store's in the company for exceeding Sales and Profit to plan in 2015. 2016 May, Service Champion: Award by Jason Cochran SVP of US 1 of 3 Store Leaders out of 4,000 Store leaders : In recognition of the commitment to deliver exceptional and meaningful service to our guest. 2016 Selected to be on GME TV to speak about Solution Selling 3.0. 2016 Awarded for being Top 5% in exceeding profit to plan and sales to plan YTD. 2016 Exceeded profit plan. 2017 Award Prestige for Q2, 87.6% NPS score and 1.68 SPT. 2017 Exceeded profit and sales plan. QUALIFICATIONS: •18 years management experience in the wireless and retail industry. •18 years sales experience, customer service, including prospecting and telemarketing and outside sales. •3 years of receptionist and administrative assistant experience. •Excellent sales skills and demonstrated ability to meet or exceed performance standards. •Multi-tasking in a fast paced team environment and ability to establish and maintain good rapport with people from diverse backgrounds. •Excellent oral and written communications skills, knowledge on office etiquette and phone manner. •Proficient in Microsoft Word, Excel, PowerPoint, Outlook and type 40 wpm. •Fluent in English and Spanish and excellent written, oral, and interpersonal communication skills. Show less



MetroPCS

• United States
• Telecommunications
• 700 & Above Employee

• Store Manager/Area Manager

  • Sep 2012 - Jul 2013



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Store Manager/Area Manager

  • Dec 2009 - Aug 2012

  Jackson Heights, New York



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Store Manager/Area Manager/New Hire Trainers instructor

  • Dec 2000 - Sep 2009

  Jackson Heights, New York



Fuana Foods Corp.

• Administrative assistant/receptionist

  • Jul 1998 - Sep 2000

  Elmhurst, New York