Experience

Air Control Systems

• United States
• Construction
• 1 - 100 Employee

• Service Dispatcher

  • Aug 2021 - Present



C & M Carpentry Services

• Construction Estimator

  • Jun 2020 - Present

  Specializing in Carpentry Services at an affordable price. Rough & Finish, Fences & Gates, Roofing and Patios, Doors & Windows, Interior remodeling & Paint. Specializing in Carpentry Services at an affordable price. Rough & Finish, Fences & Gates, Roofing and Patios, Doors & Windows, Interior remodeling & Paint.



Evolution Mechanical, Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• Office Operations Manager & Dispatch

  • May 2020 - Jul 2020

  Primary Job Function: Lead and Supervise the Dispatch Department. Maintain the Commercial Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.



We Care Plumbing Heating & Air...(We're Hiring!)

• United States
• Consumer Services
• 1 - 100 Employee

• Dispatch Manager

  • Jun 2015 - Apr 2020

• Dispatch Manager

  • Jun 2015 - Apr 2020

  Responsible for leading the dispatch department, training and coaching each employee. I currently manage and train a team of 5 dispatchers. My job duties include being the primary router for up to 40+ Technicians and Plumbers to and from their calls with little or no supervision. I’m responsible for providing excellent customer service, resolving technicians and customer’s requests and concerns requiring analysis of situations to determine best use of resources and I work closely with upper management in finding the best resolutions. I constantly review the schedule for geographic efficiency and dispatch for profit based on the best qualified technicians, salesman and plumbers. Dispatch is in charge of ensuring all parts calls are scheduled accordingly, create purchase orders. I have managed the Daily Management Report as well as the Service/Plumbing MTD report. Managing timecards on ADP, keeping Bonus/Commission spreadsheets up to date to complete the weeks payroll. I Q/A all closeouts from the field staff and assist accounting on a daily basis to ensure all closeouts are correct and complete. I currently create work schedules for all field personnel as well as my team of dispatchers. My duties have also included small but important task as completing Happy Calls when the time allots to assure customer satisfaction. Out-bounding to schedule annual maintenance visits. Sell/Renew Maintenance Memberships. Schedule service and maintenance calls Maintaining the weekly timecards for the technicians. Assisting accounting on close outs. I’ve been named Employee of the Month 3 times while being employed at WE CARE. I currently maintain a flexible schedule and work well under pressure. Extremely knowledgeable in SuccessWare21, Service Titan & QuickBooks.



Select Trenchless Pipelines, Inc.

• United States
• Wholesale
• 1 - 100 Employee

• Collections Manager

  • Oct 2014 - Jun 2015

  Review, establish and process credit terms and applications for assigned customers, working with marginal accounts to secure terms. Review accounts receivable reports to ascertain status of collections and balances outstanding. Evaluate effectiveness of current collection policies and procedure. Assist accounting in cash application accuracy and procedural changes. Oversee the process of stop payment request and reissue of new payroll checks. Implemented alternative recommendations to reduce risk or loss. Handle all credit card acceptance and approval program. Business to Business distribution. Responsible for all collection activities, billing, accounts receivables, such as handling of all cash postings and follow-up with attorneys or outside collection agencies regarding legal activities



We Care Plumbing Heating & Air...(We're Hiring!)

• United States
• Consumer Services
• 1 - 100 Employee

• Dispatcher

  • Oct 2013 - Aug 2014

  Working in a multi-line, fast paced industry. My job duties include dispatching/routing up to 20+ Technicians and Plumbers to and from their calls with little or no supervision. I’m responsible for providing excellent customer service, resolving technicians and customer’s requests and concerns requiring analysis of situations to determine best use of resources and work very closely with upper management in finding the best resolutions. I constantly review the schedule for geographic efficiency and dispatch for profit based on the best qualified technicians, salesman and plumbers to. My duties included Completing Happy Calls when the time allowed to assure customer satisfaction. Out-bounding to schedule annual maintenance visits. Sell/Renew Maintenance Memberships. Schedule service and maintenance calls Maintaining the weekly timecards for the technicians. Assisting accounting on close outs. I was named Employee of the Month while being employed at WE CARE. I currently maintain a flexible schedule and work well under pressure. Extremely knowledgeable in SuccessWare21 & QuickBooks.



Avis Plumbing, Heating & Air

• Parts Manager, Accounts Payable Manager, Dispatch

  • Nov 2011 - Oct 2013

  My position started in dispatch & customer service in a multi-line, fast paced company, providing excellent customer service controlling and maintaining the dispatch department on a daily basis. I dispatched 12-15 HVAC Technicians, Plumbers as well as Sales Representatives and Install teams. My job entailed supervising and dispatching technicians to and from their calls, following up with the clients for customer satisfaction. Out-bounding to schedule annual maintenance and estimates. My responsibilities also include creating Monthly reports for company meetings as well as creating the monthly report for Airtime.I was promoted to Parts Manager & AP Manager. My duties included processing orders, issuing purchase orders, invoicing and entering commissions at the completion of every job. Managing the warehouse staff and insuring inventory is kept up. Collecting all past due accounts in a timely matter. Ensures timely payments of vendor invoices and expense vouchers and maintain accurate records and control reports. Very knowledgeable with SW21



Closet Factory

• United States
• Consumer Services
• 400 - 500 Employee

• Office Manager

  • Oct 2005 - Feb 2011

  My duties included organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. ... Maintains office staff by recruiting, selecting, orienting, and training employees. Dispatching and routing installers to their jobs. Maintaining the schedule and payroll. My duties included organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. ... Maintains office staff by recruiting, selecting, orienting, and training employees. Dispatching and routing installers to their jobs. Maintaining the schedule and payroll.



Executive Plumbing, Heating & Air, Inc.

• Dispatcher, Quality Control

  • Mar 2003 - Nov 2005

  Responsible for providing excellent customer service, resolving customer’s requests, questions, and complaints frequently requiring analysis of situations to determine best use of resources. Busy multi-line phone environment. Provided pricing, delivery and installation information, processed orders. Set up new accounts for home builders; maintained records, prepared cash reports. Prepared quality service reports, dispatched technicians who provided immediate assistance to all customers and follow up with customers as well as homebuilders for customer and vendor satisfactions. Worked well under pressure and met all performance goals. Examined contents and compared with records, such as manifests, invoices, and ordered to verify accuracy of incoming and outgoing shipment. Prepared documents, such as work ordered, bills of lading, purchase orders, and shipping ordered to route materials. Received several awards from upper management as well as numerous commendations from home builders.