Experience

TitleSmart, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Closing Assistant

  • Dec 2018 - Oct 2022

  United States

• Director of first impressions/Administrative Assistant

  • Feb 2017 - Dec 2018

  Apple Valley, MN Provide extraordinary customer service to greet and assist customers during their closing experience. Answer/screen complex phone calls and route them accurately with the highest degree of professionalism. Responsible for the ordering of marketing items and office supplies. Open new transaction files and complete the processing duties to the culmination of a successful settlement closing along with providing miscellaneous office support where needed. Strong attention to detail and… Show more Provide extraordinary customer service to greet and assist customers during their closing experience. Answer/screen complex phone calls and route them accurately with the highest degree of professionalism. Responsible for the ordering of marketing items and office supplies. Open new transaction files and complete the processing duties to the culmination of a successful settlement closing along with providing miscellaneous office support where needed. Strong attention to detail and organizational skills used daily.



CABANA TAN

• United States

• Multi-Unit Tanning Salon Manager

  • Feb 1997 - Feb 2017

  Lakeville and Savage, MN Oversee performance and overall customer satisfaction for multiple stores. Lead teams in ongoing development of service and quality standards. Hire, train, and coordinate schedules for 2 locations. Responsible for employee payroll(ADP) and confidentially handling customer EFT accounts. Inventory ordering, balancing and presentation. Coordinate and assisted in opening of 4 new stores. Assisted in implementation of employee handbook/policies manual and updates as needed.

• Tanning Consultant

  • Sep 1992 - Feb 1997

  Burnsville, MN Responsible for creating an exceptional customer experience including tanning education to ensure customer safety. Maintain salon cleanliness and sanitization of tanning equipment. Accurately complete opening and /or closing register procedures as a key holder.



Regis Corporation

• United States
• Consumer Services
• 700 & Above Employee

• Telephone Coordinater-Floater

  • Nov 1995 - Feb 1997

  Edina, MN Responsible for greeting, transferring and documenting incoming calls and messages as a switchboard operator for the corporate offices. Assisted daily with mailings, copies and filing for numerous departments.



Enderes Tool Co

• United States
• Manufacturing

• Front Office Receptionist

  • Dec 1994 - Nov 1995

  Apple Valley, MN Responsible for greeting, transferring and documenting incoming calls and messages on a multi phone line. Assisted daily with mailings, copies and filing. Take orders for merchandise/materials and 10-Key order entry.