Experience

CT Global Freight Audit

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Account Lead

  • Oct 2019 - Present



Trax Technologies Asia, Inc.

• Customer Relationship Manager

  • Mar 2018 - Oct 2019

  Handle overall responsibility for managing the customer’s success using Trax Solutions for Saas Services - Establish a trusted advisor relationship that works to ensure customer’s overall satisfaction with Trax products - Continuously deliver outstanding service and problem resolution to ensure our organization is adhering to the high service levels expected by our customers - Lead on-site customer meetings to review all aspects of customer success, often including presentations to a large group of project stakeholders - Position and sell Customer Success service offerings to customers - Assist in the development of success plans for customers that outline critical success factors, metrics for success, customer retention strategy, and necessary resolutions - Supply Chain Reliability. Vendor management and On time delivery of services in accordance to the contracted SLA - Supply Chain Cost. Provide spend visibility to the customers with predictive analysis that caters the financial stability (Freight spend, cost avoidance, Spend visibility, accurate settlement, Warehouse spend, Management cost – Headcount, Less claims/Damages, getting the best rates). - Managing of customer success KPI’s. CSM Subjective score, Customer Lifetime Value, Customer Churn Rate, Ticket/ICS Value and Customer Health Score - Prioritize and drive resolution on escalated customer issues - Manages and coordinates with a group of process managers in ensuring that all LSP account health are in good shape. - Establish Customer Service Agreement. Subscription fees, SLAs, Expiry dates and Scope of work

• Process Manager

  • Sep 2014 - Oct 2019

  Responsible and needs to be on top with the communication for all employees assigned SCACS, contact with carriers, operational and support groupsNeeds to ensure that all applicable issues, concerns, deliverables are communicated, contained, acted on and tracked.Needs to ensure that there is follow through and compliance of any set quality and process standard for the customer service/s delivery through the carrier support and alignment. Such as zero past dues, 4 weeks out analysis and following Client's escalation protocol.Needs to ensure the monitoring of action items on any concerns related to the carriers which impact the efficiency and effectivity of company's customer delivery.



Lear Corporation

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Associate Engineer

  • Sep 2008 - Sep 2014

  Support CATIA Europe Group in CATIA V5 2D Drafting (Prototype drawings, Drawings for Costing, Detailed Drawings), GD&T, 3D Design (Structures, Clips and Fasteners), PLM Engineering, Detailed BOM creation and maintenance, Design Investigation

• Associate Engineer

  • Sep 2008 - Sep 2014



Tamiya Phils. Inc

• PPC-WIP Section Incharge

  • Jan 2008 - Aug 2008

  Supervises the Section, the staffs and section's activities, supervises inventory (month and year-ends), prepares inventory reports, evaluates staffs performaces, facilitates needed trainings/seminars of the staffs Supervises the Section, the staffs and section's activities, supervises inventory (month and year-ends), prepares inventory reports, evaluates staffs performaces, facilitates needed trainings/seminars of the staffs



Tamiya Phils., Inc.

• Production Planning and Control Staff

  • Aug 2006 - Aug 2008

  Prepares and/or updates production schedule for the assigned section/division, coordinates with Purchasing and Warehouse for availability for materials/parts needed, monitors/updates the operation of the production with regards to the released production schedule, prepares shipment plan summary and shipment reports, coordinates with Logistics for the shipment and always monitors items due for shipment weekly Prepares and/or updates production schedule for the assigned section/division, coordinates with Purchasing and Warehouse for availability for materials/parts needed, monitors/updates the operation of the production with regards to the released production schedule, prepares shipment plan summary and shipment reports, coordinates with Logistics for the shipment and always monitors items due for shipment weekly