Buyer- CAPEX▪︎Service ▪︎MRO

• May 2021 - Present

Planner/Buyer | Customer Account Manager

• Jul 2017 - Dec 2020

Planner/Buyer Planner/Buyer

Demand Forecast | Supply Chain Analyst

• Oct 2015 - Dec 2016

• Global Supply Chain partnership. • Analyzed order history used in algorithms, generating baseline forecast by material and customer; reviewed and distributed Promoted Forecast spreadsheets and Addendum to 28 salespersons, improving accuracy; analyzed trends and executed adjustments, finalizing Adjusted Demand Forecast. •Conducted Adjusted Demand Forecast meeting with VP sales managers, products managers, and buyers for endorsement; completed and supplied Replenishment File using SAP, enhancing production plan; completed and analyzed Accuracy File using BI, reducing error. •Managed planned-products allocation with suppliers to anticipated on time delivery. Collaborated daily with planner / buyer and Warehouse team, solving and closing purchase orders, reducing back orders, and improving future availability. •Processed GSC sales order (LATAM, EU and APAC), processed Debit and Credit Memo and calculated, and provided IC pricing, preparing and coordinating customs documentation; worked on Lotus Note application. Show less

Bilingual-International Sales Recognition

• Aug 2008 - Sep 2009

• Executed Sales Administration Policies and Procedure, resulting in 100% customer satisfaction and 25% increased sales recognition within 1 week.• Investigated customer inquiries and complaints, resolving situations professionally within 24 hours.• Communicated with Shipping Department and internal planner, increasing efficiency and decreasing expenses, avoiding back order, increased availability, and expedited special orders.• Provided shipment information, invoices, and customs documentation among elevated customer experience using planning and organization skills, generating trustworthy business. Show less

Worldwide Sales Administrator

• May 2005 - Aug 2008

• During busy time period I worked with Treasurer Department on challenging process of led and accomplished on time, data analysis and validation during implementation for Phase I of Outlooksoft (OLS).• Audited QAD Booking and Sales Summary Reports, preparing and distributing Vertical Comparison of Customer Analytic Excel Report.• Created and implemented Sales Administration’s Policies and Procedures, increasing worldwide executions 80%; traveled internationally to branches average of 2 times per year, presenting to Sales Team on sales projection and training Customer Services on QAD and Sales Administration’s Policies and Procedures; sharing headquarter’ best operation practices and overcoming situations; leverage relationship between Corporate Sales Administration and Branches’ Customer Services. Show less

International Customer Services Representative

• Apr 2003 - May 2005

• Interpreted MRP data, providing accurate dates of product availability and achieving 95% on-time delivery; staged and entered sales orders into QAD by governing sales cycle from order entry through on-time delivery. • Worked closely with new customer information by avoiding duplicate data into QAD and reducing errors; developed reputation as efficient customer service provider due to 100% accuracy levels. • Communicated effectively in Spanish and English, supporting customers (Central America, Latin America, and APAC Regions), salespersons, shipping and materials departments, and administrative teams daily. • Pioneered upon encouraged customers to send Purchase Order by E-mail instead Fax-Machine, increased effectiveness in100% service level while continually improving processes. Show less

Planner/Buyer

• Aug 2002 - Apr 2003

• Oversaw and executed completion and assignment of generated Purchase Orders, ensuring accuracy. • Purchased and received raw materials needed, meeting demands. • Communicated with vendors upon accomplishment of Purchase Order delivery, maintaining relationships. • Oversaw and executed completion and assignment of generated Purchase Orders, ensuring accuracy. • Purchased and received raw materials needed, meeting demands. • Communicated with vendors upon accomplishment of Purchase Order delivery, maintaining relationships.

Planner/Buyer

• Feb 2001 - Aug 2002

• Learned processes quickly and grew within 2years by solid technical and practical experience in Procurement, Materials planning-buying, Material requirement planning (MRP), Inventory control, Kanban replenishment system, Shipping operations, Customer services, Production planning and implemented ISO9000 quality systems procedures. • Developed and implemented Just-in-time purchasing system for resistors and SMT components, which achieved a100% materials availability avoiding any stock out incident. • Reduced raw materials inventory amount by$50K maintaining an100% service level to production lines as well increased an25% in finished goods sales. • Charged of all raw materials shipments processing, prepared invoices and custom paperwork for all items exported on time to Curtis sisters plants. Show less