Experience

SeaTec Consulting Inc.

• United States
• Airlines and Aviation
• 100 - 200 Employee

• Associate Analyst

  • Mar 2023 - Present



iDocket

• United States
• Software Development
• 1 - 100 Employee

• Implementation Project Manager

  • Oct 2022 - Mar 2023

  - Coordinated departmental review and understanding of SaaS project deliverables- Defined repeatable processes by developing PMO structure and playbook- Developed Smartsheet reports and dashboards, providing key stakeholders reliable visibility into individual project metrics and progress- Managed expectations through consistent communication with customers and executive leadership- Analyzed project risks, contingencies, and mitigation strategies in coordination with colleagues- Condensed project schedule by six weeks to accommodate for development delays- Reduced number of required resources for each implementation by reconfiguring the rollout schedule and collaborating with external vendors Show less

• Technical Writer

  • Nov 2021 - Oct 2022

  - Migrated legacy documentation from informal wiki structure to SharePoint folder structure- Implemented version control system in document management, enabling the regular archival of outdated information- Reduced ticket closure time by creating current documentation for troubleshooting, how-to's, and FAQs - Transformed non-linear interviews with technical resources into documented, repeatable processes - Promoted within 12 months due to strong performance and accelerated absorption of company product knowledge Show less



Intuitive

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Nov 2019 - Nov 2021

  - Processed customer purchase orders with a 99% accuracy rate - Recorded various types of customer complaints, ensuring compliance with FDA regulations and positively impacting the team’s NPS (Net Promoter Score) - Handled communications with Sales, Contracts, Product Managers, and Warehouse Managers to manually process U.S. and Chinese hospital acquisitions of robotic surgical systems - Directly supported Product Managers with endoluminal product launches, recalls, and backorders - Maintained compliance with FDA regulations and state laws by performing regular, internal audits on various types of manually processed sales orders Show less



Arthritis and Rheumatology of Georgia

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Patient Coordinator

  • Jan 2019 - Oct 2019

  - Informed the practice administrator’s strategies by creating comparative reports, scheduling forecasts and training initiatives- Implemented repeatable processes and onboarding procedures for administrative departments- Interviewed potential new patients and coordinated referrals from outside providers - Achieved a high retention rate of new patients by maintaining consistent communication and verifying insurance eligibility- Instituted best practices, SOPs, and consistent treatment schedules for the Infusion department Show less

• Front Desk Coordinator

  • Aug 2018 - Jan 2019

  - Greeted patients and scheduled appointments - Verified patient insurance eligibility and collected payments- Developed billing reports to inform practice administrator and billing department of payment metrics- Promoted within 12 months due to drive for excellence, attention to detail, and organizational impact



Progressive Medical Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• New Patient Coordinator

  • Jun 2016 - Aug 2018

  - Coordinated clear communication between patients, medical staff, and administrative staff - Interviewed potential new patients and explained the integrative medical approach - Handled patient questions, concerns, and complaints to ensure satisfactory resolutions and maintain patient comfort - Scheduled and confirmed patient appointments for more than 10 providers - Coordinated clear communication between patients, medical staff, and administrative staff - Interviewed potential new patients and explained the integrative medical approach - Handled patient questions, concerns, and complaints to ensure satisfactory resolutions and maintain patient comfort - Scheduled and confirmed patient appointments for more than 10 providers