Experience

American DataBank

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Success Manager

  • Feb 2023 - Present

  SaaS focused around Universities with healthcare professionals and students. SaaS focused around Universities with healthcare professionals and students.



Validity Inc.

• United States
• Software Development
• 200 - 300 Employee

• Customer Onboarding Specialist

  • Jan 2022 - Jan 2023

  • Manage all aspects of the client onboarding process, project life cycle, and the assembly of an implementation team for internal and external resources. • Serve as the single point of contact for clients while leading the coordination of all documentation relevant to the onboarding process, client testing, and training. • Leverage strong communication between parties to deliver positive results relative to the end goal of customer satisfaction in mind at all times. • Manage all aspects of the client onboarding process, project life cycle, and the assembly of an implementation team for internal and external resources. • Serve as the single point of contact for clients while leading the coordination of all documentation relevant to the onboarding process, client testing, and training. • Leverage strong communication between parties to deliver positive results relative to the end goal of customer satisfaction in mind at all times.



OpenTable

• United States
• Hospitality
• 700 & Above Employee

• Customer Service Representative

  • May 2021 - Jan 2022

  • Obtained and utilized in-depth product knowledge to better support and retain customers across all company platforms. • Continued to keep up-to-date with evolving company policies regarding the company’s product and the way to handle customer interactions across the website and app. • Correctly sourced data from customer and business interactions to import data into the system software. • Learned IT support knowledge to better assist customers on the commercial and business avenues with troubleshooting their tech issues. Notable achievements while in the position included: - Maintained high levels of customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.



Rhino Freight Logistics LLC

• United States
• Transportation/Trucking/Railroad

• Delivery Driver

  • Nov 2020 - May 2021

  • Completed rush deliveries on tight timetables to satisfy customer needs and communicated customer complaints, requests, and feedback to company management for a swift resolution. • Performed a walk-around of the delivery vehicle before beginning the shift to verify the correct and safe operating order. • Maintained detailed records of completed or in-progress deliveries using hand-held devices and camera images and verified daily deliveries against shipping instructions before delivering to customers. • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.



Self Employed

• United States
• 700 & Above Employee

• Self Employed

  • Jan 2016 - Feb 2020

  • Maintained professional contracts with various employers nationwide to the agreed conditions, performed with fire, props, and aerobatic techniques for small venues and larger venues. • Acts included fire breathing, fire eating, fan dance, and coordinated movement with fire and Ariel acts were performed on silks and Lyra. • Maintained professional contracts with various employers nationwide to the agreed conditions, performed with fire, props, and aerobatic techniques for small venues and larger venues. • Acts included fire breathing, fire eating, fan dance, and coordinated movement with fire and Ariel acts were performed on silks and Lyra.



Caregiver, Advance Care/Healing Hands

• Nashville, Tennessee/Oak Grove, Kentucky, United States

• Caregiver

  • 2017 - 2019

  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders and supported clients with mental support and physical activities to improve their quality of life and sustain their needs. • Engaged patients in meaningful conversation, socialization, and activity while providing exceptional personal care assistance and transported individuals to events, activities, medical appointments, and shopping trips. • Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.



BoxLunch

• United States
• Retail
• 400 - 500 Employee

• Visual Manager

  • Jun 2015 - Jul 2016

  • Educated staff about coordinating clothing racks and related displays to boost the overall effectiveness of promotions and executed in-season pricing strategies, promotions, and markdowns to reach financial targets. • Set sales quotas, established performance expectations, and visited retailers to optimize sales and customer service. • Planned sales cycles to successfully develop and service accounts using product marketing, prospecting, promotion, and merchandising for product awareness and placements. Notable achievements while in the position included: - Restructured the company’s merchandising standards to increase customer traffic and product exposure.