Experience

TitleSmart, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Chief Operating Officer

  • Jun 2021 - Present

  *Supervise reconciliation of all active trust, recording, and operating accounts. *Monitor and ensure compliance with local, state, and federal industry regulations. *Serve staff as a resource for company policy. *Manage and mentor Operations Assistants. *Collaborate with Analytics Team, Production, IT, Training Department, and company owners. *Research and implement new training processes, software, and procedures to keep TitleSmart an industry leader.

• Operations Executive

  • May 2018 - Jun 2021

  *Maintain & reconcile all active trust, recording, and operating accounts. *Monitor and ensure compliance with local, state, and federal industry regulations. *Serve staff as a resource for company policy. *Collaborate with Analytics Team, Production, IT, Training Department, and company owners.

• Closing Assistant

  • Jun 2016 - May 2018

  As a closing assistant, I worked on an executive closer's team, doing everything necessary to take our clients' files from a signed Purchase Agreement to a disbursed transaction at the closing table. I used accuracy, focus, and compassion to assemble documentation, coordinate with transaction parties, field client questions, work up closing statements and disclosures, draft documents, and disburse funds.



Heaven's Landing Residential Airpark

• Clayton, GA

• Newsletter Writer

  • May 2015 - Aug 2016

  Heaven's Landing Residential Airpark is true to its tagline: "Like no place on earth!" This gated community in the smoky mountains of Northeast Georgia serves as both home and getaway to general aviation pilots from around the world, featuring a private paved runway, clubhouse, and luxury hangers. Using Microsoft Publisher and Constant Contact, I wrote, designed, and distributed an 8-12 page monthly digital newsletter which spotlighted past and upcoming events, area attractions, owner… Show more Heaven's Landing Residential Airpark is true to its tagline: "Like no place on earth!" This gated community in the smoky mountains of Northeast Georgia serves as both home and getaway to general aviation pilots from around the world, featuring a private paved runway, clubhouse, and luxury hangers. Using Microsoft Publisher and Constant Contact, I wrote, designed, and distributed an 8-12 page monthly digital newsletter which spotlighted past and upcoming events, area attractions, owner profiles, and other material of interest for our 4000+ subscribers. Show less Heaven's Landing Residential Airpark is true to its tagline: "Like no place on earth!" This gated community in the smoky mountains of Northeast Georgia serves as both home and getaway to general aviation pilots from around the world, featuring a private paved runway, clubhouse, and luxury hangers. Using Microsoft Publisher and Constant Contact, I wrote, designed, and distributed an 8-12 page monthly digital newsletter which spotlighted past and upcoming events, area attractions, owner… Show more Heaven's Landing Residential Airpark is true to its tagline: "Like no place on earth!" This gated community in the smoky mountains of Northeast Georgia serves as both home and getaway to general aviation pilots from around the world, featuring a private paved runway, clubhouse, and luxury hangers. Using Microsoft Publisher and Constant Contact, I wrote, designed, and distributed an 8-12 page monthly digital newsletter which spotlighted past and upcoming events, area attractions, owner profiles, and other material of interest for our 4000+ subscribers. Show less



Crownair Aviation

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2015 - Jun 2016

  Crownair Aviation is a maintenance center and FBO at Montgomery Field Airport in San Diego, CA, serving a wide range of customers, from general aviation aircraft to top-of-the-line jets. No matter the customer, we provide safe and friendly service to ensure a smooth travel experience in the high-stakes industry of aviation. As an FBO Customer Service Representative, I was the first point of contact for our customers. Using our unicom, phone line, emails, and direct contact, I collected… Show more Crownair Aviation is a maintenance center and FBO at Montgomery Field Airport in San Diego, CA, serving a wide range of customers, from general aviation aircraft to top-of-the-line jets. No matter the customer, we provide safe and friendly service to ensure a smooth travel experience in the high-stakes industry of aviation. As an FBO Customer Service Representative, I was the first point of contact for our customers. Using our unicom, phone line, emails, and direct contact, I collected and dispatched fueling information, aircraft movements, and other services to our Line Service Technicians. Accuracy and efficiency were paramount in our business. I processed rental cars, hotel reservations, and special requests for our customers, as well as maintained positive customer relationships with our based tenants. Show less Crownair Aviation is a maintenance center and FBO at Montgomery Field Airport in San Diego, CA, serving a wide range of customers, from general aviation aircraft to top-of-the-line jets. No matter the customer, we provide safe and friendly service to ensure a smooth travel experience in the high-stakes industry of aviation. As an FBO Customer Service Representative, I was the first point of contact for our customers. Using our unicom, phone line, emails, and direct contact, I collected… Show more Crownair Aviation is a maintenance center and FBO at Montgomery Field Airport in San Diego, CA, serving a wide range of customers, from general aviation aircraft to top-of-the-line jets. No matter the customer, we provide safe and friendly service to ensure a smooth travel experience in the high-stakes industry of aviation. As an FBO Customer Service Representative, I was the first point of contact for our customers. Using our unicom, phone line, emails, and direct contact, I collected and dispatched fueling information, aircraft movements, and other services to our Line Service Technicians. Accuracy and efficiency were paramount in our business. I processed rental cars, hotel reservations, and special requests for our customers, as well as maintained positive customer relationships with our based tenants. Show less



Deml Insurance

• United States
• Financial Services

• Producer Assistant

  • May 2015 - Aug 2015

  Deml Insurance Agency, Inc., is a local independent agency serving the central Minnesota community and beyond with property and casualty insurance. Founded by Tom Deml in 1999, our prides itself on developing a personal relationship with every customer in the interests of providing tailored, quality insurance at the best price. As the Producer Assistant, I supported our producers in daily office operations including fielding customer phone calls, scanning and filing documents, dating… Show more Deml Insurance Agency, Inc., is a local independent agency serving the central Minnesota community and beyond with property and casualty insurance. Founded by Tom Deml in 1999, our prides itself on developing a personal relationship with every customer in the interests of providing tailored, quality insurance at the best price. As the Producer Assistant, I supported our producers in daily office operations including fielding customer phone calls, scanning and filing documents, dating and distributing mail, and processing payments. I managed the agency's website and Facebook page: writing copy, linking to our radio ads, and sharing blog posts. I assisted in the transition to a new management system by transferring client and company data. I composed and hand-wrote personal correspondence to our customers updating them on their renewals and thanking them for their business. Show less Deml Insurance Agency, Inc., is a local independent agency serving the central Minnesota community and beyond with property and casualty insurance. Founded by Tom Deml in 1999, our prides itself on developing a personal relationship with every customer in the interests of providing tailored, quality insurance at the best price. As the Producer Assistant, I supported our producers in daily office operations including fielding customer phone calls, scanning and filing documents, dating… Show more Deml Insurance Agency, Inc., is a local independent agency serving the central Minnesota community and beyond with property and casualty insurance. Founded by Tom Deml in 1999, our prides itself on developing a personal relationship with every customer in the interests of providing tailored, quality insurance at the best price. As the Producer Assistant, I supported our producers in daily office operations including fielding customer phone calls, scanning and filing documents, dating and distributing mail, and processing payments. I managed the agency's website and Facebook page: writing copy, linking to our radio ads, and sharing blog posts. I assisted in the transition to a new management system by transferring client and company data. I composed and hand-wrote personal correspondence to our customers updating them on their renewals and thanking them for their business. Show less



Office of the Registrar

• St. Joseph, MN

• Office Assistant

  • Jan 2012 - May 2015

  The Office of the Registrar is a joint office serving the College of St. Benedict and St. John's University in record keeping and course registration. As Office Assistant, I updated confidential student records (major/minor, test scores, address, phone number, etc.), processed a variety of student-submitted forms, and maintained organization of student files, both physical and digital. Daily, I fielded questions from students and professors via email, phone, or in person, especially… Show more The Office of the Registrar is a joint office serving the College of St. Benedict and St. John's University in record keeping and course registration. As Office Assistant, I updated confidential student records (major/minor, test scores, address, phone number, etc.), processed a variety of student-submitted forms, and maintained organization of student files, both physical and digital. Daily, I fielded questions from students and professors via email, phone, or in person, especially during course registration periods. Show less The Office of the Registrar is a joint office serving the College of St. Benedict and St. John's University in record keeping and course registration. As Office Assistant, I updated confidential student records (major/minor, test scores, address, phone number, etc.), processed a variety of student-submitted forms, and maintained organization of student files, both physical and digital. Daily, I fielded questions from students and professors via email, phone, or in person, especially… Show more The Office of the Registrar is a joint office serving the College of St. Benedict and St. John's University in record keeping and course registration. As Office Assistant, I updated confidential student records (major/minor, test scores, address, phone number, etc.), processed a variety of student-submitted forms, and maintained organization of student files, both physical and digital. Daily, I fielded questions from students and professors via email, phone, or in person, especially during course registration periods. Show less



Cherrico Pottery

• St. Joseph, MN

• Marketing Intern

  • Aug 2014 - Dec 2014

  Joel Cherrico is a young potter passionate about balancing aesthetics and utility, art and science, and creativity and business. As Marketing Intern, I wrote engaging content for the Cherrico Pottery website to familiarize readers with the potter and his process, as well as composed correspondence to celebrities via letters and email to promote Cherrico's work. I managed the Big Commerce online store by photographing, editing, and uploading products, along with assembling and packaging… Show more Joel Cherrico is a young potter passionate about balancing aesthetics and utility, art and science, and creativity and business. As Marketing Intern, I wrote engaging content for the Cherrico Pottery website to familiarize readers with the potter and his process, as well as composed correspondence to celebrities via letters and email to promote Cherrico's work. I managed the Big Commerce online store by photographing, editing, and uploading products, along with assembling and packaging orders. I assisted in media campaigns using Facebook, Twitter, and Instagram to organize giveaways and promote Cherrico's newest series, "Cosmic Mugs," inspired by images from the Hubble Space Telescope. You can find my work for Cherrico Pottery under my Publications section. Show less Joel Cherrico is a young potter passionate about balancing aesthetics and utility, art and science, and creativity and business. As Marketing Intern, I wrote engaging content for the Cherrico Pottery website to familiarize readers with the potter and his process, as well as composed correspondence to celebrities via letters and email to promote Cherrico's work. I managed the Big Commerce online store by photographing, editing, and uploading products, along with assembling and packaging… Show more Joel Cherrico is a young potter passionate about balancing aesthetics and utility, art and science, and creativity and business. As Marketing Intern, I wrote engaging content for the Cherrico Pottery website to familiarize readers with the potter and his process, as well as composed correspondence to celebrities via letters and email to promote Cherrico's work. I managed the Big Commerce online store by photographing, editing, and uploading products, along with assembling and packaging orders. I assisted in media campaigns using Facebook, Twitter, and Instagram to organize giveaways and promote Cherrico's newest series, "Cosmic Mugs," inspired by images from the Hubble Space Telescope. You can find my work for Cherrico Pottery under my Publications section. Show less