Marissa Couder
Strategic Planning Project Manager at CoverMyMeds- Claim this Profile
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Topline Score
Bio
LinkedIn User
I wholeheartedly recommend Marissa as an exceptional project lead. Collaborating with Marissa has been an absolute pleasure, and her impact on project success is undeniable. Marissa brings unwavering dedication to every project she undertakes. Her involvement guarantees a project's success, thanks to her strategic thinking and problem-solving abilities. As a project lead, Marissa excels in communication and responsiveness. Her transparent approach fosters collaboration, and she ensures everyone is aligned. Marissa's knack for holding team members accountable for their responsibilities and deadlines is truly commendable. In my interactions with Marissa, I've admired her strong leadership, attention to detail, and her composed approach to challenges. Her commitment to achieving results and her consistent work ethic set her apart. Marissa's ability to foster teamwork, manage timelines, and steer projects toward success is remarkable. Her combination of project management expertise and interpersonal skills makes her an invaluable asset. I'm confident that Marissa's outstanding project management skills and her collaborative nature will continue to make her a valuable addition to any team.
Brogan Wolfe
Marissa has always been phenomenal to work with. Her attention to detail, knowledge of the business, and people skills make her an incredible asset to the business. Look forward to working on future projects with you, Marissa.
LinkedIn User
I wholeheartedly recommend Marissa as an exceptional project lead. Collaborating with Marissa has been an absolute pleasure, and her impact on project success is undeniable. Marissa brings unwavering dedication to every project she undertakes. Her involvement guarantees a project's success, thanks to her strategic thinking and problem-solving abilities. As a project lead, Marissa excels in communication and responsiveness. Her transparent approach fosters collaboration, and she ensures everyone is aligned. Marissa's knack for holding team members accountable for their responsibilities and deadlines is truly commendable. In my interactions with Marissa, I've admired her strong leadership, attention to detail, and her composed approach to challenges. Her commitment to achieving results and her consistent work ethic set her apart. Marissa's ability to foster teamwork, manage timelines, and steer projects toward success is remarkable. Her combination of project management expertise and interpersonal skills makes her an invaluable asset. I'm confident that Marissa's outstanding project management skills and her collaborative nature will continue to make her a valuable addition to any team.
Brogan Wolfe
Marissa has always been phenomenal to work with. Her attention to detail, knowledge of the business, and people skills make her an incredible asset to the business. Look forward to working on future projects with you, Marissa.
LinkedIn User
I wholeheartedly recommend Marissa as an exceptional project lead. Collaborating with Marissa has been an absolute pleasure, and her impact on project success is undeniable. Marissa brings unwavering dedication to every project she undertakes. Her involvement guarantees a project's success, thanks to her strategic thinking and problem-solving abilities. As a project lead, Marissa excels in communication and responsiveness. Her transparent approach fosters collaboration, and she ensures everyone is aligned. Marissa's knack for holding team members accountable for their responsibilities and deadlines is truly commendable. In my interactions with Marissa, I've admired her strong leadership, attention to detail, and her composed approach to challenges. Her commitment to achieving results and her consistent work ethic set her apart. Marissa's ability to foster teamwork, manage timelines, and steer projects toward success is remarkable. Her combination of project management expertise and interpersonal skills makes her an invaluable asset. I'm confident that Marissa's outstanding project management skills and her collaborative nature will continue to make her a valuable addition to any team.
Brogan Wolfe
Marissa has always been phenomenal to work with. Her attention to detail, knowledge of the business, and people skills make her an incredible asset to the business. Look forward to working on future projects with you, Marissa.
LinkedIn User
I wholeheartedly recommend Marissa as an exceptional project lead. Collaborating with Marissa has been an absolute pleasure, and her impact on project success is undeniable. Marissa brings unwavering dedication to every project she undertakes. Her involvement guarantees a project's success, thanks to her strategic thinking and problem-solving abilities. As a project lead, Marissa excels in communication and responsiveness. Her transparent approach fosters collaboration, and she ensures everyone is aligned. Marissa's knack for holding team members accountable for their responsibilities and deadlines is truly commendable. In my interactions with Marissa, I've admired her strong leadership, attention to detail, and her composed approach to challenges. Her commitment to achieving results and her consistent work ethic set her apart. Marissa's ability to foster teamwork, manage timelines, and steer projects toward success is remarkable. Her combination of project management expertise and interpersonal skills makes her an invaluable asset. I'm confident that Marissa's outstanding project management skills and her collaborative nature will continue to make her a valuable addition to any team.
Brogan Wolfe
Marissa has always been phenomenal to work with. Her attention to detail, knowledge of the business, and people skills make her an incredible asset to the business. Look forward to working on future projects with you, Marissa.
Credentials
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Change Management Foundations
LinkedInJul, 2023- Nov, 2024
Experience
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CoverMyMeds
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Strategic Planning Project Manager
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Apr 2023 - Present
Lead and efficiently manage cross-functional project teams to deliver the program within time, under budget, and according to the requirements, including Contact Center Ops, HR, Workforce Optimization, Asset Management, and Operational Excellence. Determine project scope and establish top-notch teams. Develop and manage project resources, including plans, logs, and repositories. Execute risk evaluation and mitigation strategies. Ensure comprehensive UAT prior to implementation. Liaise with Directors, providing project updates to Senior Directors consistently. Show less
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Sr. Solution Lead
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Nov 2022 - May 2023
Crafted comprehensive project scopes and assembled proficient project teams. Scheduled and orchestrated productive meetings. Ensured meticulous and exhaustive User Acceptance Testing (UAT) prior to implementation. Maintained consistent updates for Directors and Senior Directors throughout project lifecycles. Delivered project outcomes to relevant stakeholders, encompassing Directors, Senior Directors, and clients. Led pivotal project groups spanning Contact Center Operations, Telecom, Workforce Optimization, IT, and Data Analytics. Executed essential administrative responsibilities, including monthly reporting and organizational chart enhancements. Show less
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McKesson Specialty Health
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United States
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100 - 200 Employee
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Solution Lead
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Jul 2021 - Oct 2022
Crafted comprehensive project scopes and assembled proficient project teams. Scheduled and orchestrated productive meetings. Ensured meticulous and exhaustive User Acceptance Testing (UAT) prior to implementation. Maintained consistent updates for Directors and Senior Directors throughout project lifecycles. Delivered project outcomes to relevant stakeholders, encompassing Directors, Senior Directors, and clients. Led pivotal project groups spanning Contact Center Operations, Telecom, Workforce Optimization, IT, and Data Analytics. Executed essential administrative responsibilities, including monthly reporting and organizational chart enhancements. Show less
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Administrative Coordinator
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Dec 2018 - Aug 2021
Monitored and executed the implementation of the JIRA system/process for the quality assurance department. Spearheaded and delivered the project to migrate the QA department from SharePoint 10 to SharePoint online. Facilitate and organized department meetings and training classes. Compiled data and organized company documentation, including organizational charts, team roster, and requisition spreadsheet. Headed the event planning committee for Quality Assurance Quarterly Business Review Meetings. Guided the onboarding of new Leadership and Analysts into the Quality Assurance Department. Managed scheduling of Quality Assurance Analysts for Pharmacy Tech or Bi-Lingual Certification. Show less
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Quality Assurance Analyst (Quality Control)
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Jul 2018 - Dec 2018
Examined and evaluated Pharmacy Co-pay calls, guaranteeing accurate reporting of Potential Adverse Events. Supported ad hoc reviews of such events.● Maintained adherence to guidelines when a patient reported a Potential Adverse Event. ● Played a pivotal role in assisting drug manufacturers to maintain the safety of their products for patients.
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Shutterfly
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United States
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Software Development
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700 & Above Employee
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Production Designer
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Oct 2016 - Dec 2017
Managed Tiny Prints and Wedding Paper Divas orders to meet stationery etiquette standards. Surpassed aggressive productivity and accuracy targets. Performed typesetting, custom design, and layout modifications using Adobe Illustrator templates. Ensured artwork precision for printing. Adapted to evolving policies and process enhancements.
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Quality Assurance Team Lead
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Jun 2013 - Oct 2016
Orchestrated and guided the Customer Care Quality Assurance team responsible for meticulously assessing customer interactions and satisfaction feedback across phone, live chat, and email channels, spanning six distinct Shutterfly Inc. brands. Crafted a comprehensive training framework for the Quality Assurance department, equipping team members with the essential skills and knowledge to excel in their roles. Led the interviewing process for new hires during the crucial fourth quarter ramp-up, ensuring a seamless integration of talents into both the Customer Care and Quality Assurance teams. Show less
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Quality Assurance Representative
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Nov 2012 - Jun 2013
· Reviewed and scored Customer Care contacts taken via phone, live chat and email.· Helped create and implement the policies and procedures for email assessments.· Reviewed and processed disputes sent from the Customer Care team.
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Customer Care Representative
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May 2010 - Nov 2012
· Received inbound contacts via email, live chat and phone, from customers concerning project creation, website information, order information and troubleshooting.· Conducted new hire interviews for quarter four ramp up.· Trained new and existing agents to assist customers via email.· Assisted with the Error and Omissions Reports, which identified where an issue occurred on an order.
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Macy's Credit and Customer Service
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Tempe, Arizona
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Credit Granting Representative
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Jul 2009 - Mar 2010
· Received inbound phone calls from customers regarding questions and concerns about their Macy's/Bloomingdale's credit cards. · Received inbound phone calls from customers regarding questions and concerns about their Macy's/Bloomingdale's credit cards.
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Vertis Communications
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United States
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Advertising Services
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400 - 500 Employee
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Design Assistant
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Jun 2008 - Apr 2009
· Directly handled creative design for in-store signage (banners, t-stands, flyers, bag stuffers, etc.) for the Albertsons brand stores.· Assisted Production Artists on design and over-all look of weekly circular ads.· Helped other designers with their creative work.· Ordered supplies and made sure the production teams had all creative files for promotions going into the weekly circular ads.
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Production Artists
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Jun 2005 - Jun 2008
· Laid-out pages for the Acme, Albertsons And Shaw's weekly circular ads.· Contributed to the overall design, structure and consistency of these ads.· Proofread all pages to ensure they were consistent, with correct text/price points, grammar, and design templates.· Trained newly hired Production Artists.· Created design for specialty ad pages and other marketing pieces. (I.E. - Holiday Pages, ROP's, and Wraps).
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Education
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2003 - 2005
Collins College
Associate's degree, Design and Visual Communications, General -
1998 - 2002
Edison Hope Christian Academy
High School Diploma, General Studies
Community
