Experience

USF Social Work Interdisciplinary Research Lab

• United States
• Research
• 1 - 100 Employee

• Graduate Research Associate, McKnight Scholarship Recipient

  • Sep 2021 - Present

  Tampa, Florida, United States • Assisted with data processing and coding/interpreting ACE-IQ Cité Soleil responses using SPSS 27.0 software • Gathered and analyzed information for literature reviews and the development of research proposals, reports, and manuscripts relating to ACE-IQ and health disparities • Facilitate the production, organization, and quality checking of study data output and other study deliverables (ie. tables, graphs, manuscripts) • Collaborated with fellow research scholars on study-specific… Show more • Assisted with data processing and coding/interpreting ACE-IQ Cité Soleil responses using SPSS 27.0 software • Gathered and analyzed information for literature reviews and the development of research proposals, reports, and manuscripts relating to ACE-IQ and health disparities • Facilitate the production, organization, and quality checking of study data output and other study deliverables (ie. tables, graphs, manuscripts) • Collaborated with fellow research scholars on study-specific tasks, on-site and remotely • Identified research question and variables of interest, interpreted quantitative and qualitative data analysis results, prepared findings for manuscript publication and conference abstracts • Prepared audience-appropriate presentations addressing public health research, policy, and practice via Microsoft PowerPoint • Attended conferences to present research projects: - 2021 Florida Education Fund McKnight Doctoral Annual Fellowship Meeting, - 2022 USF Undergraduate Research Conference Show less



Children's Board of Hillsborough County

• United States
• Government Administration
• 1 - 100 Employee

• Family Specialist Intern

  • Mar 2022 - Aug 2022

  Tampa, Florida, United States • Collaborated with senior management to conduct community needs assessment and provide an inclusive engaging learning environment for Muslim youths that centered their Ramadan traditions with fun activities
  • Lead programs and services that target social barriers associated with 100+ high risk families of Hillsborough county in order to promote child development and positive, stable relationships in the household



Florida Poison Information Center-Tampa

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Summer Graduate Student Intern

  • May 2022 - Jul 2022

  Tampa, Florida, United States • Conducted comprehensive literature reviews on various toxicological substances to enhance knowledge base and support evidence-based recommendations • Shadowed experienced Poison Information Specialists during case consultations and observed the application of toxicology principles in real-time. • Actively participated in lectures and workshops to enhance knowledge of poison identification, management techniques, and emergency response protocols. • Conducted community needs assessment… Show more • Conducted comprehensive literature reviews on various toxicological substances to enhance knowledge base and support evidence-based recommendations • Shadowed experienced Poison Information Specialists during case consultations and observed the application of toxicology principles in real-time. • Actively participated in lectures and workshops to enhance knowledge of poison identification, management techniques, and emergency response protocols. • Conducted community needs assessment to assess severity of childhood poisoning cases among at-risk populations in Hillsborough County and deliver appropriate practical recommendations • Conducted educational outreach materials to raise awareness about poison prevention, including presentations and fliers for community events, schools, and healthcare facilities Show less



STATE OF FLORIDA DEPARTMENT OF HEALTH

• United States
• Government Administration
• 700 & Above Employee

• OPS Biological Scientist III

  • Jul 2020 - Jun 2021

  Fort Lauderdale, Florida, United States & Tampa, Florida, United States • Conducted 65 daily interviews with Hillsborough and Broward County residents infected by SARS-CoV-2 • Collected and transcribed responses (ie. symptoms, concerns, test dates, demographics, etc) in Merlin, a specific computer data-base system for other health professionals to review and disseminate • Promoted health education by providing COVID-19 prevention strategies to prevent further spread of the infectious disease and accessible community resources to support afflicted… Show more • Conducted 65 daily interviews with Hillsborough and Broward County residents infected by SARS-CoV-2 • Collected and transcribed responses (ie. symptoms, concerns, test dates, demographics, etc) in Merlin, a specific computer data-base system for other health professionals to review and disseminate • Promoted health education by providing COVID-19 prevention strategies to prevent further spread of the infectious disease and accessible community resources to support afflicted families • Professionally and emphatically delivered information pertaining to COVID-19 over the phone • Maintained awareness of potential cultural barriers community members faced and provided equitable assistance to the best of my ability • Adapted to the demanding job environment during a pandemic crisis and adhered to sensitive protocols (ie. HIPPA, confidentiality, etc.) Show less



Florida Department of Economic Opportunity

• United States
• Government Administration
• 400 - 500 Employee

• Customer Service Representative

  • Jun 2020 - Jul 2020

  • Answered approximately 100 customer calls, utilizing a courteous and professional manner, to identify customer needs regarding the federal assistance programs daily • Applied problem solving skills 40 hours/wk. to resolve customer inquiries and disputes, and escalate using the appropriate channels when necessary (i.e. application process, benefit claims, and technical support) • Maintained documentation and records of each customer interaction • Followed the guided protocols and… Show more • Answered approximately 100 customer calls, utilizing a courteous and professional manner, to identify customer needs regarding the federal assistance programs daily • Applied problem solving skills 40 hours/wk. to resolve customer inquiries and disputes, and escalate using the appropriate channels when necessary (i.e. application process, benefit claims, and technical support) • Maintained documentation and records of each customer interaction • Followed the guided protocols and procedures the company provided and used critical thinking for cases beyond normal communication guidelines • Met and exceeded daily productivity goals, including high call volume and appointment setting, while consistently earning satisfactory customer service scores Show less



University of Florida

• United States
• Higher Education
• 700 & Above Employee

• Student Office Assistant

  • Nov 2018 - May 2020

  Gainesville, Florida, United States • Used strong communication skills to converse with 20-30 diverse students, faculty members, and parents per shift in order to coordinate check-ins, collect personal documentations, and direct guests to the most appropriate department of the University Registrar • Collaborated with administrators, deans, faculty, and counselors to facilitate services to students • Handled and processed sensitive records i.e. issuing transcripts, grades, student demographics, online registration… Show more • Used strong communication skills to converse with 20-30 diverse students, faculty members, and parents per shift in order to coordinate check-ins, collect personal documentations, and direct guests to the most appropriate department of the University Registrar • Collaborated with administrators, deans, faculty, and counselors to facilitate services to students • Handled and processed sensitive records i.e. issuing transcripts, grades, student demographics, online registration, withdrawal/leave of absence forms, and student enrollment verifications/certification letters, via computer data-base systems like Student Information System and Degree Worksheets • Smoothly managed daily front desk operations and phone lines during high volume seasons while maintaining a positive attitude and work production Show less



Florida State Elks Association

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Camp Counselor

  • Jun 2017 - Aug 2017

  Umatilla, Florida, United States • Supervised a cabin that occupied over 10 groups of children with disadvantaged backgrounds ages 9-13 during a seven-week summer outdoor sleep-away camp • Organized and led a variety of outdoor activities including archery, rope course, swimming and water activities, canoeing, arts & crafts, hiking, and various team sport activities, in order to connect and inspire young children • Collaborated with other counselor teams to ensure the safety and well-being of the children and utilized… Show more • Supervised a cabin that occupied over 10 groups of children with disadvantaged backgrounds ages 9-13 during a seven-week summer outdoor sleep-away camp • Organized and led a variety of outdoor activities including archery, rope course, swimming and water activities, canoeing, arts & crafts, hiking, and various team sport activities, in order to connect and inspire young children • Collaborated with other counselor teams to ensure the safety and well-being of the children and utilized CPR and First Aid skills when necessary • Maintained open-communication amongst administration through daily reports and evaluations conducted verbally and in-writing Show less