Sales Auditor

• ‏يناير 2018 - - الحالي

Sales Auditor

• ‏ديسمبر 2014 - ‏ديسمبر 2017

Daily balancing of internet sales across multiple web stores to validate that sales are properly recorded in our merchandising system. This will require reconciliation of data between Avenue’s internal systems and 3rd party vendors that we partner with for various functions. Responsibilities include maintaining conversion tables and other mapping processes for posting daily sales entries and month end closings. Additional daily task include reconciling various data sources and identifying exceptions that impact company performance indicator, 3rd party ecommerce partners, company financials and customers. Also performing various reconciliations to ensure all files received from our 3rd party vendors or messages passed between internal systems were consumed properly and are accurate and complete.Daily accounting for validating that the proper tender is collected i.e. all credit cards are settled and gift cards are redeemed for online sales and returns. While also identifying and resolving problems that are not consistent each day. Determine corrective action needed to ensure inventory and sales are accurate and the customer order is whole. Daily reconciliations of gift card activations and redemptions between web stores, gift card vendors, and internal merchandising system. As well as daily auditing of gift card activity performed by Sales Audit and Customer Service to check for address variances found in the reconciliation ensure that variances are corrected.Chargeback and retrieval issues require me to interact with credit card companies, customer service and field management to resolve and investigate customer credit issues. I am required to research and respond to chargebacks from Visa, MasterCard, Discover, Alliance Data and American Express via pulling receipts from the network to scan and/or photo copy the information. In addition I must respond to client refund requests in a timely manner and per current company policies and procedures.

Accounts Payable/Finance Administrator

• ‏أبريل 2006 - ‏فبراير 2014

Accounts Payable (9/2013 - 2/2014)• Payment processing for invoices and check payments using Epicor, Smart Look and Lawson systems• Managed incoming calls from vendors with inquiries concerning billing and payment status.Accountant, Real Estate Division (4/2008 - 9/2013)• Provided daily Executive support to Director of Finance/Real Estate for Big M, Inc., a privately held company that operates over 150 women's clothing & accessory shops• Prepared monthly mortgage payments for properties managed by Big M, Inc. and various partnerships, entering payments, journal entries and creating invoices for monies owed by various tenants utilizing QuickBooks software• Prepared checks to pay maintenance costs for various properties• Collected and tracked all tenant rents in order to record on an Excel spreadsheet and in QuickBooks to send to company executives for review• Handled Real Estate Commissions for brokers of various tenants and properties• Filed customer incident reports received from Big M, Inc. managed stores• Internal point of contact for insurance companies and financial institutions• Prepared tax payments for various trust accounts managed by Big M, Inc.• Maintained the company’s EZ Pass account• Assisted in daily cash management of Big M, Inc. and various partnerships (bank transfers daily deposits, issues, monthly, bi-weekly wire transfers, etc.) – daily deposit done with bank scanner for Bank of AmericaAssistant to the Vice-President of Real Estate (4/2006 - 4/2008) • Performed various administrative and clerical duties to support the Real Estate Department and the Chief Financial Officer, including travel plans, schedule conferences, meetings, expense reports, sales spreadsheets, pending location files, site plans, etc. • Receptionist and switchboard duties. • Debit card discrepancies from customers.

Administrative Assistant

• ‏يونيو 2002 - ‏أبريل 2006

Administrative Assistant to the Director of Ticketing and Terminal Operations/Guest Relations Coordinator -Performed various administrative duties as mail merges, faxing, overnight express, typing, arranging meetings, prepare presentations, customer relation letters, emails, etc. -Tracked all employee vacation time, sick days, compensated days, personal and floating holidays days. -New hire/termination record keeping as well as on going maintenance of employee records. -Maintained the stock of all general office supplies including all stationery and other company documentation and advertising material. -Supervised Customer Service representatives, scheduling and maintenance of phone system. -Received and fulfilled corporate ticket orders and online (company websales) orders, including Automatic Renewal customers. -Responsible for Customer Service and Ticketing Operations payroll. -Received and confirmed all commuter orders for group orders and Broadway show package orders. -Managed the accounts data system for cruises and special events. -Tracked, confirmed and booked customer reservations within *Vista the company reservation system.