Experience

El Buen Samaritano

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Bilingual Community Health Navigator

  • Jun 2021 - Present



Central Texas Food Bank

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Social Services Coordinator

  • Dec 2019 - May 2021

  Serves as the primary contact for individuals who are seeking assistance in applying for the Supplemental Nutrition Assistance Program (SNAP) and other State benefits. operating both in-house and on-location at our local and regional partners, assisting eligible individuals in the application process for SNAP and other State benefits. Serves as the primary contact for individuals who are seeking assistance in applying for the Supplemental Nutrition Assistance Program (SNAP) and other State benefits. operating both in-house and on-location at our local and regional partners, assisting eligible individuals in the application process for SNAP and other State benefits.



Magnolia Montessori For All

• Assistant Guide

  • Sep 2017 - Dec 2019

  Teaching in an authentic Montessori environment for Lower Elementary children (grades 1st-3rd). Actively supervise by serving as the eyes and ears of the classroom while the Lead Guide gives lessons. Working alongside with Lead Guide. Maintaining a positive, productive, and safe learning environment throughout effective classroom management. Supervising lunch in the classroom, in addition to leading activities during P.E./recess. Teaching in an authentic Montessori environment for Lower Elementary children (grades 1st-3rd). Actively supervise by serving as the eyes and ears of the classroom while the Lead Guide gives lessons. Working alongside with Lead Guide. Maintaining a positive, productive, and safe learning environment throughout effective classroom management. Supervising lunch in the classroom, in addition to leading activities during P.E./recess.



Texas Medicaid & Healthcare Partnership

• Hospitals and Health Care
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • May 2013 - May 2017

  Provided functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams or product teams as required to resolve requests/issues in a timely manner. Ensured proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact and providers, not transaction processing. Provided functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams or product teams as required to resolve requests/issues in a timely manner. Ensured proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact and providers, not transaction processing.



LoneStar Title Loans

• Customer Service Representative

  • Nov 2011 - May 2013

  Processed loans and payments. Made collection calls, communicating with customers regarding their accounts. Handled heavy phone traffic. Computer and data entry knowledge. Cash handling. Processed loans and payments. Made collection calls, communicating with customers regarding their accounts. Handled heavy phone traffic. Computer and data entry knowledge. Cash handling.



EMSI

• Pharmaceutical Manufacturing
• 500 - 600 Employee

• Caseworker

  • Dec 2009 - Jan 2011

  EMSI’s Medical Retrieval Division. Locating and retrieving medical records on insurance applicants by calling medical facilities. Verifying the applicant’s information. Negotiating the medical fees and the expedition of the records. Customer service and telephone communication skills. EMSI’s Medical Retrieval Division. Locating and retrieving medical records on insurance applicants by calling medical facilities. Verifying the applicant’s information. Negotiating the medical fees and the expedition of the records. Customer service and telephone communication skills.